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餐厅服务员01.Saysomethingaboutthedutiesofthewaiter/waitress说一下餐厅服务员的工作职责是什么.02.What’syourdailyjob?你的日常工作是什么？Setthetable,welcometheguests,collecttheusedplates,replacethefreshflowers,andlabelthecaloriesandnutrientfactsforallthefood03.Doyouthinkacordialsmileisimportantwhenyouareservingtheguests?Why?你认为当你服务客人的时候亲切的微笑是很重要的吗？为什么？04.Howbigisyourrestaurant?Howmanydining-seats?你们的餐厅有多大？有多少张桌子？ThreesectionsA,B,C,55tablesalltogetherSectionA,non-smokingarea,112-seattables,154-seattableSectionB,smokingsear,oneroundtable,and122-seattablesSectionC,non-smokingarea,64-seattables05.Doyouknowhowtosetuptable？知道怎样摆台吗？06.What’syourshift?你都有什么班次？Morningshift,afternoon/ArrangedbytheManagerofTheRestaurantMorningshift5amto2pm/Afternoon,7am-11am,6pm-10pm07.Iftheguestgetsangryaboutthedish,whatshouldyoudo?如果顾客对菜品不满意你该怎么办？Listentotheircomplaints,offertochangefood,apologizewithsincerityandgiveappreciationforthesuggestions08.Whydoyouapplyforwaiter/waitress?LearnedspecializedknowledgeincollegeabouthospitalityRelatedworkexperience,HiltonLovetosocializewithpeopleFirst-handinformationabouthowtoimprovethehotelservice你为什么申请服务员这个职位？10.Howdoyoutakeorder?怎样进行点单？Self-servicerestaurant,walk-inthemselvesQuickerlearner,receivedgoodwordsonpreviousjob11.Whatisgoodservice?/What’stheteamwork?什么是优质的服务？什么是团队精神？12.Howcanyouprovideuniqueservice?怎样做到独一无二的服务？13.Doyouknowwhatcustomerserviceis?你知道什么是客户服务吗?Meetingcustomer’sexpectations/Meetingcustomer’sneeds/Creatingmemorableexperiences14.Whatwillyoudowhenyoufinishthejob?工作之余做些什么？15.Whatdoyoulikeinyourjob?Andwhatyoudon’tlike?在你的工作中你喜欢做什么？不喜欢什么？16.Whatisyourcharacter?你的个性怎样？17.DoyouknowChinesecuisine?你知道中国的菜系吗？Cantonesestyle,Szechwanstyle,18.Canyounamesomedishes?/soups?/salads/maindish?能说出一些菜的名字吗？汤的名字？色拉？主菜？Frenchonionsoup,lentilcurry,roastturkey,gardensalad,bakedsweetpotato,19.Whatisyourspecialdishtoday?今天的特色菜是什么？20.Whatkindofbossdoyouexpect?Whatdoyouthinkofyourboss?你希望有什么样的上司？对你的老板怎样看？21.Howmanyfloorsinyourhotel?Whichfloorisyourrestaurantin?你们的酒店有几层楼？餐厅在几楼？33floorsaboveground,fiveunderground2ndfloor22.What’sthenameofyoursupervisor?你们的主管叫什么名字？Sissi,23.Howmanyrestaurantsarethereinyourhotel？酒店里有多少餐厅？Two,Chinamoon,zuiyueting24.Whatisthenameofyourrestaurant？餐厅的名字？Westernstylerestaurant,café@two25.Canyoudescribeyourhotel？能描述一下你们的酒店吗26.Whatisyourweaknessduringwork?你在工作中的缺点是什么27.Whataresomefoodsthatyouknowarehealthyforyourhealth?你知道什么食物对身体有益吗？28.Howtohandlemistakesinthework,giveexample.工作中出现错误怎样处理，举例说明29.Howmanystaffworkinginyourrestaurant?Manageroftherestaurant,1/Captain,2/Hostess,4/Waiter/waitress,15/Dishwasher,2/Headchef,1coldchef,3餐厅有多少员工？30.Ifyouandyourroommateshaveconflicts,willthataffectyourwork？如果你与你的室友发生矛盾会影响工作吗31.Howdoyouhandlecomplaintsfromtheguests?怎样处理客人的投诉（Listen-apologize-settle-thanks）