CRM Sales (Chinese)

PublicSAPCRMSAPCRM2010.7.28©SAPAG2009.Allrightsreserved./Page2Public1.2.SAPCRM3.SAPCRMEnhancementPackage14.SAP©SAPAG2009.Allrightsreserved./Page3Public1.2.SAPCRM3.SAPCRMEnhancementPackage14.SAP©SAPAG2009.Allrightsreserved./Page4Public“”“”©SAPAG2009.Allrightsreserved./Page5PublicFTSE%38DJIA%35CAC40%42HANSENG%39HANSENG%39%35FTSE%38HANSENG%39DJIAFTSE:::/:::CEO©SAPAG2009.Allrightsreserved./Page6Public5%360º60%“:.”-,2007©SAPAG2009.Allrightsreserved./Page7Public©SAP2008/Page7%ofsurveyrespondents:2008Source:CSOInsights‘2008SalesPerformanceOptimizationstudy“”””“”©SAPAG2009.Allrightsreserved./Page8Public?????©SAPAG2009.Allrightsreserved./Page9Public1.2.SAPCRM3.SAPCRMEnhancementPackage14.SAP©SAPAG2009.Allrightsreserved./Page10PublicSAPNetWeaver®SAPCRM——©SAPAG2009.Allrightsreserved./Page11PublicSAPCRMSAPCRMSAP””,FormsForms©SAPAG2009.Allrightsreserved./Page12PublicSAPCRM=///©SAPAG2009.Allrightsreserved./Page13Public&&©SAPAG2009.Allrightsreserved./Page14PublicSAPCRM&SAP:©SAPAG2009.Allrightsreserved./Page15PublicCustomerSalesPerformanceManagementSalesAnalyticsSalesContractsManagementQuotationManagementOrderCaptureOpportunityManagementActivityManagementAccount&ContactManagementwebSalesPlanning&Forecasting©SAPAG2009.Allrightsreserved./Page16Public©SAP2008/Page16......©SAPAG2009.Allrightsreserved./Page17Public::©SAPAG2009.Allrightsreserved./Page18PublicDemoSalesman12SalesRep12Demo:SalesPlanning_SalesmanDemo:SalesPlanning_Salesrep©SAPAG2009.Allrightsreserved./Page19PublicCustomerSalesPerformanceManagementSalesAnalyticsSalesContractsManagementQuotationManagementOrderCaptureOpportunityManagementActivityManagementSalesPlanning&Forecasting360°360°.360°……360°Account&ContactManagement©SAPAG2009.Allrightsreserved./Page20Public©SAP2008/Page20–**AssignmentBlocks©SAPAG2009.Allrightsreserved./Page21PublicPDFERP,CRMBIMSOutlookLotusNotes©SAPAG2009.Allrightsreserved./Page22PublicB2B-©SAPAG2009.Allrightsreserved./Page23Public–CarolBaker(Salesdirector)PhilMetcalf(Small/mediumenterprises)JaneAtkinson(ITdirector)KateJohnson(Retail)HenryThompson(Manufacturing)DavidSimons(Projectleader)HighinfluenceStrongrelationshipwithcompetitorLowinfluenceFavorabletowardsoursolutionNocontactInfluence?MediuminfluencePreferscompetitorHighinfluenceEnthusiasticaboutusEvaluationteam!!!HighinfluenceStrongsupporterPeterSmith(Majoraccounts)HighinfluenceDoesnotknowus!Externalmanagementconsultant©SAPAG2009.Allrightsreserved./Page24PublicCustomerSalesPerformanceManagementSalesAnalyticsSalesContractsManagementQuotationManagementOrderCaptureOpportunityManagementAccount&ContactManagementSalesPlanning&Forecasting,ActivityManagement©SAPAG2009.Allrightsreserved./Page25PublicSAPCRMDemo87654321SAP2008/Page25©SAPAG2009.Allrightsreserved./Page26PublicSAPCRMCRMCRMCRMSAP2008/Page26©SAPAG2009.Allrightsreserved./Page27PublicCustomerSalesPerformanceManagementSalesAnalyticsSalesContractsManagementQuotationManagementOrderCaptureActivityManagementAccount&ContactManagementSalesPlanning&ForecastingOpportunityManagement–.&/©SAPAG2009.Allrightsreserved./Page28Public:©SAPAG2009.Allrightsreserved./Page29PublicSAPCRM();/113322445566778899©SAPAG2009.Allrightsreserved./Page30Public/Golf/©SAPAG2009.Allrightsreserved./Page31PublicCustomerSalesPerformanceManagementSalesAnalyticsSalesContractsManagementOpportunityManagementActivityManagementAccount&ContactManagementSalesPlanning&Forecasting“”QuotationManagementOrderCapture©SAPAG2009.Allrightsreserved./Page32PublicCRMGeneraldatathatappliestothewholedocument:sold-to-party,purchaseorderdata,contacts,employeeresponsible,validitydates,status…Dedicated“assignmentblocks”forinvolvedparties,notes,attachments,organizationaldata,pricetotals,transactionhistory,changehistory…Datathatappliesonlytothisitem:productnumber,orderquantity,anditemvalue,forexampleDedicated“assignmentblocks”foralternativeitems,subitems,productconfiguration,prices,changehistory,attachments,partiesinvolved,notes…SubdividesanitemaccordingtoquantityanddeliverydateNotvisibleinstandarddeliverybutcanbeswitchedonincustomizing©SAPAG2009.Allrightsreserved./Page33PublicSAPCRMCRMCRMERPCRMCRM(*)MSWordWebservices(*)“”-//(*)(*)alreadyontheroadmapofLead-to-Cashscenario©SAPAG2009.Allrightsreserved./Page34PublicSAPCRM/N©SAPAG2009.Allrightsreserved./Page35PublicCustomer3815isnotallowedtobuyproductM208Customer4711canbuyproductsM201,M202,M205,andR120,.©SAPAG2009.Allrightsreserved./Page36Public—DemoERPCRMERP/Demo:LeadGeneratedfromCampainDemo:LeadtocashinERPCRMERP©SAPAG2009.Allrightsreserved./Page37PublicCustomerSalesPerformanceManagementSalesAnalyticsQuotationManagementOrderCaptureOpportunityManagementActivityManagementAccount&ContactManagementSalesPlanning&ForecastingSalesContractsManagement©SAPAG2009.Allrightsreserved./Page38PublicAvaluecontractisanagreementthatacustomerwillbuyacertainvalueofaproductduringaspecifiedperiod.Forexample,customerABCagreestobuyatleast$10,000ofproductsfromthehigh-techcategoryandthereforereceivesadiscountfortheseproducts.Item:Targetvalue-discountCustomer:ABCInc.Valid:05/