西方礼仪Chapter-6-meeting-etiquette

Chapter6BusinessEtiquetteI--Meetings2StructureofthechapterAstheChair--1.Beforeameeting2.Duringameeting3.Afterameeting4.Seatingorderofameeting5.OthermeetingproceduresAttendingameeting--1.Goingtoameeting2.Speakup3.OvercomingStageFright4.Appropriatebodylanguagewhilespeaking5.Visualaids3Attendingameeting41)preparationsDoyourhomework-readallthematerials(agenda,attendants,purpose),preparesomecomments2)arriveontime3)bringallnecessarydocuments4)storeyourbaggage5)turnoffyourelectronicdevices1.Goingtoameeting56)behaveproperly.(sitstraight,don’tplaywithpaperclipsorstretchrubberbands,keepyourfeetonthefloor,keeptieson,don’tcrossyourarmsinfrontofou,keepyourelbowsoffthetable.)7)maintainahigh-energyandinvolvementlevel.8)enterthemeetingroomdecisively.(askwhereyoushouldsitifnecessary,introduceyourselfandstandtogreetpeople)62.Speakup1)Don’tinterruptsomeonewhoisspeaking.2)Makerecommendationsandsuggestionsthantogiveordersortakeinflexiblepositions.3)Usepositivelanguage.7WhatwentWrong?Nicholasalwaysbecameverynervousbeforemakinganypresentation,largeorsmall.Hementionedhissevereattacksofstagefrighttoafriend,whorecommendedthathetryoneofheranti-anxietydrugstohelpcalmhimdown.Hetookonehopingitwouldhelp.Itworked!Thatis,hewasn’tnervous,buthespokesoslowlythataudiencewantedtorunaway.83.OvercomingStageFright1)Prepareandpractice.CreatenotesofkeyphrasesRehearseyourtalkusingyournotesNumberyourpages.DoublespaceyourtextPracticeoutloud.Timeyourself.92)Banishnegativethoughts.Thinkpositivelyandsaythingsthatbuildyourconfidence.e.g.‘Icandoit.Icanhandlethis.’104.Appropriatebodylanguagewhilespeaking1)Payattentiontoyourposture.2)Lookatthepeopleintheaudience.3)Donotreadyourspeech.4)Speakup,butdon’tyell.5)Useeasy-to-understandwords.11Whatwentwrong?Marco,amarketingexecutive,wasconcernedabouthisupcomingbrandreporttothetopbrass.Heknewthebrandhaddonewell,buthedreadedgivingthe30minutespresentation.Hepreparedandpracticedandfelthehaddoneagoodjob.Still,thefirstpersonhemetafterthepresentationsaidtohim,‘Nicepresentation,buthowcomeyoukeptyourhandsinyourpocketsthewholetime?125.Visualaids1)Usevisualaidstoenhanceyourpresentation.2)Don’tturnyourslidesintoeyecharts.Makesuretheaudiencecanreadtheslide.Usealarge,readablefont.Generally,Eachslideshouldhaveatitlefollowedbybulleteditems.3)Talktotheaudience,nottheslide.13AstheChair141.Beforeameeting—Publishingaformalannouncementforthemeeting.Pickatimeconvenientforeveryone.Decideontheseating.(theme,venue,time,accommodation,transportation,andrelevantdocumentsneeded)15Preparingsomepaperdocumentstodispatchtoparticipants.Preparingsupportiveequipmentse.g.Audioandvideoequipments,foodanddrinks,tabletag,contactingguestspeakers.16Game:FindinghotelsYoucompanyisarrangingasmallconference.Participantscomefromdifferentplacesoutofthecity,however,youdon’thavetheexpensetocovertheiraccommodation.Couldyoupleasechooseasuitablehotelforthefollowingpeople?171.MarcoandFrancescaBianchi:MarcoistheManagingDirectorofalargeItaliancompany.HehasameetingwithanimportantsupplierinLondon.HiswifeiscomingtoLondonwithhim.2.MauriceBreton:MauriceisanadvertisingexecutiveattendinganinternationaladvertisingconferenceinLondon.Hewantstostayforjustonenight.Heneedstoe-mailareportbacktohiscompanybeforeheleavesLondon.3.LindadeHamm:Besidesthemeeting,LindahasaninterviewonFridayforajobasaPAinLondon.Shewantstostayfortheweekendanddosomeshoppingwhilesheisinthecity.18GrosvenorSquare–RoyalLondonHotel★★★★★Centrallylocated,theelegantroyalLondonisinMayfair,nearshops,parks,theatresandotherattraction.Thehotelhasexpresscheck-in,204standardroomsand42workroomswithdesksandcommunicationfacilities.Thehotelalsohasalargelounge,healthclubandwell-equippedfitnesscentre.Standarddoubleroom£265pernight19TheStandSt.Steven’sHotel★★★Intheheartoftheaterland,closetoCoventGardenandonlymetersfromCharingCross,StSteven’sistheidealplaceforaLondonbreak.Thehotelofferscomfortablewell-equippedroomsandanefficientandfriendlyservice.Thereisarestaurant,barandfreeswimmingpoolaccess.Thepriceincludesabuffetbreakfast.Priceperperson£56Midweeksinglesupplement£5620PortmanSquare--HydeParkGardensHotel★★★★AquiethotelashortwalkfromOxfordStreetandWestEndtheatres,theHydeParkGardenshasthefamousMaritimeRestaurant,aninformaldiningroomandafullfitnesscentre.Italsooffersalargebuffetbreakfast,afternoonteainthelobbyandaSundayJazzBrunch.Priceperpersonpernight£97Allweeksinglesupplement£97211.MarcoandFrancescaBianchi:RoyalLondonHotel,HydeParkGardensHotel(facilitiesforcouples;dependonhowmuchtheywanttospend)2.MauriceBreton:RoyalLondonHotel(communicationfacilities)3.LindadeHamm:St.StevenHotel(thesinglesupplementisonlymidweek)222.InameetingGreetingandsendingoffRegisteringRecordingDiningHousingOrganisingworkingstaff.Createafrank,opendiscussionandencouragingdiscussion.Considertheschedulesandjobsoftheparticipants.Providebreaksappropriately.23Anexampleofameetingagenda:24TO:MarketingandpublicrelationsstaffFROM:Chairman’snamePURPOSE:Meeting,Wednesday,February28,2—4p.m.(Ifthemeetingistotakeplaceatmealtime,suchas8—10A.M.,orduringlunchordinne