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Xxxxx学士学位论文-I-中小企业ERP项目实施风险管理摘要企业资源规划（ERP）是20世纪九十年代发展起来的一个全新的企业管理系统。ERP能整合企业各项资源，使之发挥出最大效益，是新时代信息经济、知识经济发展的需要，是企业发展、提高竞争力的需要。虽然全球很多企业纷纷实施这一先进的管理信息系统以提升企业竞争力，但是ERP系统实施效果却不理想，因为在技术和管理上都存在着很大风险。因此，如何控制风险成为企业成功实施ERP项目的关键所在。ERP项目的风险存在于各个阶段，其中项目实施阶段的风险对企业的影响最大。全面地识别影响ERP项目的风险因素、准确地做出风险评估并及时地采取相应的风险控制措施，就可最大限度地降低企业ERP项目的实施风险。论文介绍了ERP和风险管理的相关理论知识，按照相应的原则构建了ERP项目实施效果评价指标体系和模型，利用模糊综合评价法对评价指标进行定量分析。并在ERP项目风险分析评价的基础上，提出了ERP项目风险控制的步骤、策略与方法。关键词ERP；风险识别；风险评估；风险控制Xxxxx学士学位论文-II-RiskManagementontheERPItemImplementinMiddleandSmallScaleEnterpriseAbstractEnterpriseResourcePlan(ERP)isabrandnewbusinessmanagementsystemwhichcameoutanddevelopedin90/20thcentury.ERPcanintegratealltheresourcestobringthegreatestbenefitstotheenterprise,whichmeetstheneedofinformationeconomyandknowledgeeconomydevelopmentinnewagesaswellastheneedofcorporationdevelopmentandcompetitivepowerenhancing.Althoughthisadvancedinformationmanagementsystemhasbeenimplementedtoenhancethecompetitivepowerbymanyenterprises,theimplementeffectisnotobvious,becauseoftheconsiderablerisksensuringthesuccessfulimplementationofERP.TheERPprojectrisksexistineveryprojectphase,ofthem,risksofimplementphasecanaffectenterprisesthemost.Makeriskevaluationwellandduly,takecorrespondingcontrolmeasuretruly,thentheERPriskscanbereducedforest.ThepaperintroducedthecorrelationknowledgeofERP.Accordingtocorrespondingprinciples,wemakeuseofthefuzzycomprehensiveevaluationmethodtoexecutequantitativeanalysisonindexsign,afterthat,basedonthestudyofriskevaluation,itbringforwardtheprocess,strategyandmethodsofriskcontrol.KeywordsERP;RiskIdentify;RiskEvaluation;RiskControlXxxxx学士学位论文-III-目录摘要......................................................................................................................IAbstract...............................................................................................................II第1章绪论........................................................................................................11.1论文研究背景...........................................................................................11.2论文研究的目的和意义...........................................................................21.3ERP项目风险管理基本理论概述............................................................2第2章ERP项目实施的风险识别....................................................................42.1ERP项目本身风险....................................................................................42.2ERP项目实施外部风险............................................................................52.3ERP项目实施内部风险............................................................................6第3章ERP项目实施的风险评估..................................................................133.1风险评估定义.........................................................................................133.2风险评估方法.........................................................................................133.3风险评估原则.........................................................................................153.4利用模糊综合评价法进行风险评估.....................................................163.4.1层次分析法确定权重步骤..............................................................173.4.2模糊综合评价法步骤......................................................................193.4.3ERP项目风险评价指标体系设计...................................................203.4.4ERP项目风险的模糊综合评估.......................................................22第4章ERP项目实施的风险控制策略..........................................................294.1外部风险.................................................................................................294.1.1宏观环境风险..................................................................................294.1.2行业环境风险..................................................................................304.1.3软件商的选择风险..........................................................................304.1.4项目咨询服务商的选择风险..........................................................304.2企业内部风险.........................................................................................314.2.1概念阶段风险..................................................................................314.2.2决策风险..........................................................................................334.2.3实施风险..........................................................................................364.2.4应用风险..........................................................................................41结论....................................................................................................................44致谢......................................................................................错误!未定义书签。参考文献............................................................................................................45Xxxxx学士学位论文-IV-附录A................................................................................................................46附录B................................................................................................................52Xxxxx学士学位论文-1-第1章