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可用性测试报告行业通用格式可用性测试报告行业通用格式1概览................................................................12一致性.............................................................13与现有标准之间的关系..............................24定义...............................24.1可用性...............................24.2有效性.....................24.3使用效率..................24.4满意度.........................24.5使用场景............................................................24.6用户............................................................24.7细分群体...................................................34.8用例..............................................................34.9目标...........................................................34.10任务............................................................35报告格式............................................................35.1标题页......................................................35.2内容摘要.........................................................45.3介绍......................................................45.4方法...........................................................55.5结论..........................................................115.6附件..........................................................146参考文献...............................................................14附录A--检查表.......................................................15附录B--专业词汇表................................................20可用性测试报告行业通用格式可用性测试报告行业通用格式可用性测试报告行业通用格式可用性测试报告行业通用格式可用性测试报告行业通用格式可用性测试报告行业通用格式可用性测试报告行业通用格式可用性测试报告行业通用格式性别年龄受教育程度职业/角色专业经验计算机经验产品经验P1P2…Pn可用性测试报告行业通用格式可用性测试报告行业通用格式可用性测试报告行业通用格式可用性测试报告行业通用格式可用性测试报告行业通用格式可用性测试报告行业通用格式可用性测试报告行业通用格式可用性测试报告行业通用格式样表用户号独立完成任务的效率（完成百分比）协助完成任务的效率（完成百分比）任务时间（分钟）误差协助类型12…N平均数可用性测试报告行业通用格式标准差最小值最大值用户号整体独立完成任务的效率（完成百分比）整体协助完成任务的效率（完成百分比）整体任务时间（分钟）整体误差整体协助类型12…N平均数标准差最小值最大值样表可用性测试报告行业通用格式用户号维度1维度2维度3…维度N12…N平均数标准差最小值最大值可用性测试报告行业通用格式1.Rubin,J.(1994).HandbookofUsabilityTesting,HowtoPlan,Design,andConductEffectiveTests.NewYork:JohnWiley&Sons,Inc.2.Dumas,J.&Redish,G.(1999).APracticalGuidetoUsabilityTesting.UK:Intellect.3.Nielsen,J.&Landauer,T.K.(1993).Amathematicalmodelofthefindingofusabilityproblems.In:CHI'93.ConferenceproceedingsonHumanfactorsincomputingsystems,206-2134.AmericanPsychologicalAssociation.EthicalPrinciplesintheConductofResearchwithHumanParticipants.1982.5.Norman,D.A.(1983).Designrulesbasedonanalysesofhumanerror.CommunicationsoftheACM,26(4),254-258.6.Macleod,M.,Bowden,R.,Bevan,N.&Curson,I.(1997).TheMUSiCPerformanceMeasurementmethod,BehaviourandInformationTechnology,16,279-293.7.Lewis,J.R.(1991).Psychometricevaluationofanafter-scenarioquestionnaireforcomputerusabilitystudies:theASQ.SIGCHIBulletin,23(1),78-81.8.Lewis,J.R.(1995).IBMComputerusabilitysatisfactionquestionnaires:psychometricevaluationandinstructionsforuse.InternationalJournalofHuman-ComputerInteraction,7,57-78.9.Chin,J.P.,Diehl,V.A.,andNorman,K.(1988).Developmentofaninstrumentmeasuringusersatisfactionofthehuman-computerinterface.In:CHI'88.ConferenceproceedingsonHumanfactorsincomputingsystems,213-218.10.Kirakowski,J.(1996).Thesoftwareusabilitymeasurementinventory:Backgroundandusage.InJordan,P.,Thomas,B.,andWeerdmeester,B.(Eds.),UsabilityEvaluationinIndustry.UK:TaylorandFrancis.11.Brooke,J.(1996).SUS:A“quickanddirty”usabilityscale.UsabilityEvaluationinIndustry.UK:TaylorandFrancis.