Unit-3-Hotel

Unit3Hotel☆Teachingandlearningaims:•1.Knowinghowtomakeacalltobookaroomforthecertainclient(s)•2.KnowinghowtoCheckinWordsrelatedreceptionn.接待reservev.预订confirmv.确认daten.日期availableadj.可用的optionaladj.可选择的cancellationn.取消lookforwardto期from...to...从……到……★Hotelroomsmainlyinclude:•singleroom单人房•doubleroom双人房•standardroom标准房(twin-bedroomwithbath,TWB)•tripleroom三人间•特殊客房：•残疾人客房（HandlingRoom）•内景房（InsideRoom）•外景房（OutsideRoom）•角房（CornerRoom）•连通（Connectingroom）•相邻房（AdjoiningRoom）套房（SuiteRoom）：•普通套间（JuniorSuite）•豪华套间（DeluxeSuite）•立体套间（DuplexSuite）•总统套间（PresidentialSuite）床具种类•单人床（Twin-sizeBed）；•双人床（Double-sizeBed）：大号双人床（Queen-sizeBed）特大号双人床（King-sizeBed）•婴儿床（BabyBed）;•加床（ExtraBed）RollawayBed.laundryservice洗衣服务parkinglot停车场garage车库pool游泳池fillin/fillout填写sign签名vacancy空房间Makingareservation1.Greettheguest2.Taketheguest’sinformation(typeofroom,whatdays,name,phonenumber)3.TellGuesttheprice4.Confirminformation5.MakeReservationandthankguestUsefulExpressions1.Bewillingtohelp表示愿意帮忙我能为你效劳吗？•CanIhelpyou?•WhatcanIdoforyou?•HowcanIhelpyou,sir?•MayIhelpyou?•IsthereanythingIcandoforyou?2.I’dliketoreserveatwin-bedroomwithbath,withaview,ifpossible.I’dliketobookasingleroomwithbathfromtheafter-noonofOctober4tothemorningofOctober10．我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用。•IwouldliketoreserveatwinroomatyourhotelforfournightsfromJune8,2002.•I’dliketobookadoubleroomforTuesdaynextweek．下周二我想订一个双人房间。•PleasereserveasingleroomunderthenameofMr.Lin.•Doyouhaveanyvacancies?你们有空房间吗？•Doyouhaveanyvacanciestonight?(Doyouhavearoomavailablefortonight?)•Haveyougotanyvacanciesforthenightsof12thand13th.?Bytheway，I’dlikeaquietroomawayfromthestreetiftheispossible．顺便说一下，如有可能我想要一个不临街的安静房间。•Doyouhaveanythingbigger(better/cheaper)?•I'dlikeaquietroom.•I'dlikearoomontheupperlevel.•I'dlikearoomwithaniceview(abalcony).3.Forwhichdate?请问都是哪几天？=Whichdatewouldthatbe?=Whendoyouneedtheroom?您什么时候需要客房？Howlongdoyouplantostayhere?您打算住多久？4.Holdon,please…Sorrytohavekeptyouwaiting.I’mafraidweonlyhavetwosingleroomsavailableatthattime.Askaguesttowaitaminute请对方稍候•Justamoment,please.•Oneminute/moment,please.•Couldyouwaitaminute,please.•Hangon,please.5.Wehavenoothervacancies.=wearebookedout.Doyouhaveanyvacanciestonight?(Doyouhavearoomavailablefortonight?)Wedohaveasingleroomavailableforthosedates．们确实有一个单间，在这段时间可以用。6.Couldyoutellmetheroomrate,please?roomrate房价•Thecurrentrateis$150pernight.现行房价是每个晚上150美金。•What’stheratepernight?–pernight=one/anight:每一晚7.Thecurrentrateis＄50pernight．现行房费是50美元一天。4ooyuanRMBpernightperroom,with/includingbreakfast.Whatservicescomewiththat？这个价格包括哪些服务项目呢？•What’sthepricedifference？两种房间的价格有什么不同？Adoubleroomwithafrontviewis140dollarspernight，onewitharearviewis115dollarspernight．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。I'lltakethisroom.•Thatsoundsnotbadatall．I’lltakeit．听起来还不错。IthinkI’lltaketheonewithafrontviewthen．我想我还是要阳面的吧。8.MayIhaveyourname,please?•Could/Wouldyoutell/givemeyourname?•Do/Wouldyoumindtelling/givingmeyourname,please?•Could/MayIhaveyourname/address/telephonenumber/nationality/check-outtime?您能告诉我你的名字/地址/电话/国籍/结账离开时间，好吗？9.We’llgiveyouaphonetoconfirmthereservation.confirmthereservation—预定确认10.I'llarrivelate,butpleasekeepmyreservation.Farewellwords告别语•Thankyouforcallingus.•Welookforwardtoyourcoming.•Wearelookingforwardtoservingyou.我们期待着为你服务。•AndwelookforwardtoseeingyounextTuesday．我们盼望下周二见到您。:ArrivalDate:DepartureDate:Noofrooms:RoomType:NoofPersons:RoomRate:Bookedby:Tel:Approveby:Takenby:Date:GlennChicagoHotelTangLiao12March15March1Single1980RMBTangLiao189772255088MarchLanLanStepstoCheck-in•1.Greetguests•2.Asktheguestwhetherhe/shehasareservationwiththehotel.•3.Yes---checktherecordincomputer.No---sellrooms.•4.Asktheguesttoshowhis/heridentification.•5.Asktheguesttofillintheregistrationform.•6.Askaboutthewayofpayment.•7.Formthecheck-inrecord.•8.Givetheroomkeycardtotheguest•9.Callthebellman•10.Thanktheguest.UsefulExpressionsGreettheguestWelcometoourhotel．欢迎光临。•Askaboutreservation•Doyouhaveareservation,please?•-----Yes,wehaveyourreservation.You’vereservedasingledeluxeroomwithseaview,haven’tyou?•2.Couldyoutellmeyourname,please?•Couldyouspellyourname,please?•Askaboutlengthofstay3.Howlongwillyoubestaying,please?您打算住多久？We’llbeleavingSundaymorning．我们将在星期天上午离开。•AskaboutidentificationMayIseeyourIDCard/passportplease,Sir/Ma’amPleaseshowyour…..•AskaboutpaymentHowwouldyouliketopay,please?----Incash./Bycreditcard.•Doyouacceptcreditcards(traveler'schecks)?Asktheguesttofillintheregistrationcard1.Couldyoupleasefillinthisregistrationcard?2.Pleasecompletethisregistrationform.3.Wouldyoufillinthisregistrationform?4.Letmehaveacheckagain．让我再看一下。1.Hereisyourkeycard.You’reinroom508onthefifthfloor.2.Thebellboywillshowyoutoyourroom.3.TheReceptionDeskisstraightahead．接待处就在前面。MayIhelpyouwithyourluggage,sir?先生，我帮您提行李，好吗？Justamoment,please.I’llgetthetrolley.请等一下，我去拿手推车。Soyouhavegotaltogetherfourpiecesofbaggage？您一共带了4件行李，是不是Afteryou，please．你先请。Ihopeyouenjoyyourstayatthehotel.希望您在酒店过得愉快。•Thankyouforchoosingusforyourservice.谢谢你选择我们为你服务。•Thankyouforusingroomservice.感谢您使