银行英语

BankServiceEnglishBankServiceEnglishPartIDailyServicePartIIBankingServicesPartIIITermsofBankingServicesPartIVAboutOlympicsPartIDailyService第一部分日常服务Unit1Reception接待Unit2Suggestions,Requests,ApologiesandFarewell建议、请求、道歉和道别Unit3AttheInquiryDesk在问讯处Unit1Sentences1.Goodmorning,sir.MayIhelpyou?Goodafternoon,madam.2.Thisway,please.3.Pleasefollowme.4.Pleasegotocounternumber6.5.Justhere,I’llattendtoitforyou.6.That’shandledoverthere.7.Pleasegothroughthedoor,thengostraightaheaduntilyoucometotheendofthecorridor.8.Notatall./Youarewelcome./Mypleasure.1.早上好，先生。我能为您效劳吗？2.这边请。3.请跟我来。4.请到6号柜台。5.就在这儿，我来帮您办理吧。6.在那边办理。7.穿过这道门，然后一直往前走到走廊的尽头。8.不用谢。Unit1Sentences9.WouldyoumindifIaskedyournationality?10.What’syourpassportnumber?11.MayIaskyourname,sir?12.Howdoyouwantyourmoney?13.Bytheway,doyouhaveatelephonenumber?14.PostalSavingsBankofChina.Goodmorning,sir.15.May(Can/Could)IspeaktoMr.Liinthecreditcarddepartment,please?16.Onemoment,please./Holdon,please.I’llputyouthrough.17.I’msorry,he’stiedupatthemoment./He’sinameeting.18.MayItakeamessage?19.I’llaskhimtocallyoubacklater.9.请问您国籍是哪里？10.您的护照号码是多少？11.请问您尊姓大名？12.这笔钱您要多少面值的现金？13.顺便问问，您的电话号码是多少？14.中国邮政储蓄银行。早上好。15.我想找信用卡部的李先生。16.等一下。我帮您接通。17.对不起。他正忙着/他正在开会。18.您愿意留言吗？19.我让他稍后给您回电话。Dialogue1A:Hello,miss.WhatcanIdoforyou?B:Yes,please.WherecanIopenanaccount?A:Justhere,I’llattendtoitforyou.B:Thanks.A:Youarewelcome.A:你好，小姐，能为您效劳吗？B:请问开立账户在哪里办理？A:就在这儿，我来帮您办理。B:谢谢。A:不客气。Dialogue2A:Goodmorning,sir.MayIhelpyou?B:Yes,couldyoudirectmetotheCreditCarddepartment?A:Certainly,madam.Thisway,please./Pleasegothroughthedoor,thengostraightaheaduntilyoucometotheendofthecorridor.A:早上好，先生。我能为您效劳吗？B:请问信用卡部往哪里走？A:女士，这边请。/穿过这道门，然后一直往前走到走廊的尽头。Dialogue3A:Goodmorning.Nicetomeetyou,sir.B:Nicetomeetyou,too.A:IsthereanythingIcandoforyou?B:CanIexchangesomemoneyhere?A:I’msorrytheserviceisnotavailableatourbanknow.Irecommendyoutothenearestbank,ChinaMerchantsBank./Certainly,please.A:早上好。很高兴见到您，先生。B:很高兴见到你。A:我能帮您什么忙吗？B:我可以在这儿兑换钱吗？A:很抱歉，本行现不提供这项服务。我建议您去最近的银行，招商银行。/当然可以，请兑换。Dialogue4A:IwanttoseeMissChen.B:Iamsorry.Sheisoutforameetingnowandwillbebackthisafternoon.MayItakeamessage?A:Well,justtellherMr.WilsonofBPCCompanycometoseeherandI’llcallhertomorrow.B:Certainly,Mr.Wilson.A:我想找陈小姐。B：对不起。她出去开会了，今天下午才能回来。要留话吗？A：请你转告她，BPC公司的威尔逊先生来找过她，我明天会打个电话给她的。B：好的，威尔逊先生。Unit2SentencesSuggestions建议1.Wouldyoucaretogivemeyourpassportandwriteyournameonthepaper?2.Whydon’tyoutakeaseatoverthereforamoment?3.Wouldyoupleaserepeatwhatyousaid?4.Ibegyourpardon?5.It’spositionnumberfive.Youcan’tmissit,sir.1.您愿意把护照给我，并把您的姓名写在这张纸上吗？2.请您在那儿坐一会，好吗？3.您能再说一遍吗？4.您能再说一遍吗？5.在5号窗口，您一定会找到的，先生。Unit2SentencesRequests请求1.Couldyousparemeafewminutes?2.Haveyoufilledouttheaccountsheet?3.Wouldyoupleasefilloutthisform?It’snecessaryforyoutodrawmoney.4.Thisone,please.5.Howmuchmoneydoyouwanttodrawthistime?6.Herearetwofiveyuanandtentwoyuan.Isthatright?7.Oh,I’msorrytotroubleyou,butcouldyouwritethesuminword,notinfigures?8.You’vegotawrongwordhere.Wouldyoumindcorrectingit?1.能给我一点时间吗？2.您填取款单了吗？3.请您填这张单。取款需要填单。4.请填这张单。5.这次您要取多少钱？6.这是2张5元的和10张2元的，对吗？7.噢，对不起，打扰您一下。您可以用文字而不是用数字吗？8.您写错个字。请改一下好吗？Unit2SentencesApologies道歉1.Pleaseforgiveme.Ihaven’tseenyou.WhatcanIdoforyou?2.I’mterriblysorryforit.3.I’msorrytohavegivenyousomuchtrouble.4.I’msorry,madam,butwecannotchangethisnote.5.Oh,itwasmyfault.6.Imadeamistake,sorry.1.请原谅，我没有看见您。我能为您做什么。2.非常抱歉。3.对不起给您添了这么多麻烦。4.对不起，夫人，我们无法换这张纸币。5.哦，这是我的过错。6.对不起，我弄错了。Unit2SentencesThanks&Farewell1.Thankyouforcoming(toourbank).2.Thankyoufortellingmeallaboutthis.3.I’mveryhappytohearthatyouhavedecidedtouseourbank,sir.4.It’sbeenarealpleasuretohavemetyou,Mr.Jones.5.Hopetoseeyousoon.6.Mypleasure,andhaveagoodday.7.Well,Ihavetogonow.8.Takecare.1.谢谢光临。2.谢谢您告诉我这些。3.很高兴听到您决定在我们银行办理业务。4.琼斯先生，很高兴见到您。5.希望早日再见到您。6.我很荣幸。祝您今天过得愉快。7.哦，我现在得走了。Unit3AttheInquiryDeskSentences1.PostalSavingsBankofChina.MayIhelpyou?2.Bytheway,youwillneedproperIDwithyouwhenyouareopeninganaccount.3.Theservicehourstherearefrom9:00a.m.to4:00p.m.4.Excuseme,miss,mayIaskwhereIcanopenanaccount?5.Excuseme,Iwanttoexchangesomemoney.WhichcountershouldIgo?1.中国邮政储蓄银行。愿意为您服务。2.顺便说一下，如果是开账户的话，您得带上有效的身份证件。3.营业时间是从上午9到下午4点。4.对不起，小姐，请问我在什么地方可以办理新开账户？5.对不起，我想换些钱，我该到哪个窗口？PartIIBankingServicesOpeningaSavingsAccount开立存款账户DepositingMoney存款业务HandlingWithdrawals取款业务ReportingtheLossofBankbooks存折挂失ForeignCurrencyDepositingandExchangerate外币存款和汇率UsingATM使用自动柜员机TelephoneBankingServices电话银行HandlingComplaints投诉处理OpeningaSavingsAccount开立存款账户1.Iwanttoopenanaccount.2.Whatkindofaccountdoyouwant?3.Wehavecheckingaccountsandsavingaccounts.4.Wehavecurrentsavingsaccount,timesavingsaccountandlargedeposit.5.IwanttobeabletogetmoneywheneverIneedit.6.Whatistheprocedureforopeninganaccount?7.Youhavetofilloutthisapplicationformfirst.1.我要开立一个账户。2.您要开什么样的账户？3.我们有支票账户和储蓄账户。4.我们有活期存款、定期存款和大额存款。5.我希望在需要钱的时候可以随时支取。6.开户要办什么手续？7.首先，您得填好这张申请表。OpeningaSavingsAccount开立存款账户8.Openinganaccountisfreeofcharge,butyouhavetodeposit10yuanasyourinitialdeposit.9.Willyoupleasefilloutthedepositslipfirst？10.Here’syourpassbook.Pleaserememberyourcodenumberandkeepitsecre