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BUSINESSLETTEREMAIL商务邮件写作BYLizanneONE邮件格式要求TWOTHREECONTENTS•Addressee收信人•Subject标题•Content正文•Ending结束语•Signature落款常用句型与•Requests提出要求•Follow-up邮件跟进•Reminders邮件提醒•Acceptance接受•Refusal拒绝•Apologize致歉邮件写作问题•Fonts字体•Abbreviation缩写•Proofread检查校对ONE邮件格式要求•Recipients收信人a.To收信人地址:b.CC（CarbonCopy）抄送收信人地址:c.BCC（BlindCarbonCopy）密送收信人地址:邮件的发送对象和内容：谁发给你的邮件，你回复给谁；不要随意增加发送对象；涉及需保密的重要内容或技术参数，或内部邮件，不可随意抄送和转发。ONE邮件格式要求•Subject标题:5C：Correctness（正确性），Conciseness（简介性），Complete（完整性），Clarity（清晰性），Courtesy（礼貌性）Examples:【Nisun】Cashflow2016-06-30Examples:DailyreportZhenLeeV3.Examples:Follow-upaboutlastFridayONE邮件格式要求•Content邮件正文Salutation称呼a.只知头衔：Dear+Titlee.g.DearPresident/Dr./Chairmanb.只知姓名:Dear+全名+Mr.Mrs.Miss.Ms.Sir(s)Madam(s)Petere.g.DearMr.Whitee.g.DearAnsonc.通函：DearAll,Towhomitmayconcern,（Hithere，HelloFred，MorningAndy）ONE邮件格式要求•Starting开头点明来意，不需客套原因和目的e.g.Thisletteristo…/I’mwritingtoyoufor…Iwouldliketo…回函时最好写明何时收到关于什么内容的邮件e.g.Thanksforyouremaildated7thAug.Concerning/regarding…Receivedyourinformationon…(date)about…Withreferenceto…Asrequestedin/Inresponsetoyouremail…Furthertoourtelephoneconversation.Iamwritingtoinformyouof…ONE邮件格式要求•LetterStyles内文格式Semi-intendedstyle混合式DearMr.Jack,I’manaccountingmanageroftheXXXEnterpriseManagementGroupCo.,Ltd.Atpresent,I’minchargeoftranslatingofAuditworkingpaper.CouldyoupleaseofferusthefilesofthistypebeforenextWednesday？Thanksforyoursupporttoourteamallthetime.Bestregards,LizanneFinancialmanagementdepartmentTel:021-233XXXXXONE邮件格式要求•LetterStyles内文格式Flatstyle平头式DearMr.Anderson,I’manaccountingmanageroftheXXXEnterpriseManagementGroupCo.,Ltd.Atpresent,I’minchargeoftranslatingofAuditworkingpaper.CouldyoupleaseofferusthefilesofthistypebeforenextWednesday？Thanksforyoursupporttoourteamallthetime.Bestregards,ZhenLeeFinancialmanagementdepartmentTel:021-23570055-8006ONE邮件格式要求•LetterStyles内文格式Ending结语通常是对收文者的希望或要求、或表示感谢的总结语e.g.Hopetoreceiveyouremailsoon.I’mlookingforwardto(receiving)yourearliestreply.Weawaityoursatisfactorynews.Will/WouldyoupleasereplyusbeforethisWednesday？Iwouldappreciateitifyoucouldgivefeedbackintwodays.Pleaseinformusyourdecisionsoon/whetheryoumayacceptit.Thanksforyourattention.TIPS:LINKONE邮件格式要求•LetterStyles内文格式a.不知对方信息:Yoursfaithfullyb.不知对方姓名:Yourssincerelyc.熟悉对方:Bestwishesregardsd.某位对方公司的人员:ToWhomItMayConcernPoliteclosinglines礼貌结束语TIPS:LINKONE邮件格式要求•LetterStyles内文格式Signature落款写信人全名、写信人职务及所属部门和公司、地址、电话号码、传真等(mailboxsetup——Signature)LizanneFinancialManagementDepartmentXXXEnterpriseManagementGroupCo.,LtdWestYan’anRD.XXXX,UnitXXXX,SHANGHAI,200330,ChinaTel:+86021-23XXXXX-800Mob:+86135XXXXX14Email:Lizanne@XXXXX.comTWO常用句型•Requests提出要求•Follow-up跟踪邮件•Reminders提醒•Acceptance接受•Refusal拒绝•Apologizing致歉•请求报价•回复收函•提醒确认意见•接受修改•拒绝合作关系/提供文件•致歉延迟/工作出错TWO常用句型•Requests提出要求a.Itwouldbegratefulifyoucould…b.Itwouldbeappreciateditifyoucould…c.Couldyoupleaseprovidewith…？d.Iamwritingtoinform/applyfor/request…e.Iamproposing…/Isuggest…最好写明时间On/in/before/asof/by/next+(date)TWO常用句型•Follow-up跟踪邮件a.Iamwritingtofollowuponourearlierdiscussionof...b.Withreferenceto…c.Asrequestedin/Inresponsetoyouremail…d.Peryourrequirement…e.Asourdecision…f.Iconfirmthat...g.Regarding…TWO常用句型•Reminders提醒a.按原计划的提醒：Justaremindertoyouthat…Justanotetoconfirmwithyouthat…I’mjustwritingtoremindyouof…b.改变计划的提醒：Pleasenotewehadoriginally…Thislocationisdifferentfromtheonewepreviouslydiscussedonthephone.There’sbeenaCHANGE!Pleasere-markyourcalendars.c.需要回复确认的提醒:WouldyoupleasephonemebeforeJune19ifwecancountonyoutoparticipate？Wouldyoupleasereplytothisemailifyouplantoattend？TWO常用句型•Acceptance接受a.Iagreethat…b.Iwouldliketoaccept…c.Ithinkit’sacceptable.d.Wethinkweshouldaccept…e.Wewouldacceptitif...f.Wearewillingto…TWO常用句型•Refusal拒绝a.Weregretto…b.We’reafraidthatwecouldnot…c.Wedon’tholdthesameopinion.d.It’snotallowedto…e.Wedon’tagree…f.It’sunacceptable.g.Werefusethat…/Werefuseto…常用句型•Apologizing致歉TWOa.Iamafraidthat…b.Iregretthat…c.Sorryfor…/Sorryfortheinconveniencethatcausedtoyou.d.Iapologizeforthat…/Iapologizefornotdoing…e.Pleaseacceptourdeepestapologyfor…f.Yourpatienceandcooperationarehighlyappreciated.THREE邮件写作问题•选择合适的字体、字号a.微软雅黑b.TimesNewRomanc.Verdanad.Arial,10,黑色•注意用词表尊重a.Iwant-Iwouldlike(I’dlike)b.Iwonderifyoucan/Iwouldappreciateitifyoucouldc.Iaminterestedind.Youcan-Iamproposing…邮件写作问题•注意表感谢(礼貌)a.Thankyouforyourpatienceandcooperation.b.Thankyouforyourconsideration.THREE•可增加以下语句a.Ifyouhaveanyquestionsorconcerns,pleasedon'thesitatetoletmeknow.b.Iamlookingforwardtoyourreply.邮件写作问题•篇幅太长增附件或用分段、小标题、下划线等以提起注意，加强视觉敏感度e.g.Someitemsneedyourattention:…/First,……/Second,……/Third,…THREE•慎用感叹号、问号等表达强烈感情的符号e.g.？!,？？？,!!!•校对发出前复看一次，检查单词拼写和文中提及的附件BRs,ClickheregetmoreSincerely,Regards,•错误的缩写BstRgrds,-Youreallylooklikeabusyperson•全部大写REGARDS/THANKS-Youfeelveryangry•误用Trulyyours-GenerallyusedbetweenLOVERS常见错误Cheers,Later,THANKYOUFORLISTENING感谢聆听！PRESENTEDBYLizanneinin天2008summerAprilthemorningonon=天Monday30thJuneNewYear’sDayMother’sDayatat天NoonDawnNightone’clock介词in,on与at时间的用法BackEmailClosingLinesNaturalFamiliarBack•FITBfillintheblank特别强调•F2F/FTFfacetoface面对面•FYIforyourinf