Unit-3-may-i-help-you

5/5/2020Unit3MayIhelpyou?Askquestionstoknowcustomer’sneedsUnderstandtheimportantroleofaserverUseup-selling（向上销售）techniques5/5/2020Differentserviceindustrieshavedifferenttypesofservices.Lookatthefollowingpicturesanddecidewhethertheyprovideagoodserviceornot.5/5/2020Whatisshe?What’sshedoing?Sheisareceptionist.Sheisaskingthecustomertowritesomethingdownonthepaperpolitely.5/5/2020Whatarethey?Whataretheydoing?Theyarewaitresses.Theyareservingthedeliciousfoodtothecustomer.5/5/2020Whatishe?Whatishedoing?Heisacashier.Heisgettingangrywiththecustomer.5/5/2020Havetheyprovideagoodorbadservice?Pleaseturntopage34tofinishactivity1.5/5/2020Languagepoints:asksb.forsth.向某人要某物当我有麻烦的时候向他寻求帮助。IakedhimforhelpwhenIwasintrouble.Getaneyeroll.被翻白眼Bigsign长叹Coupon礼券，优惠券Savealot节省很多5/5/2020Discussion:Whatshouldbedonetoimprovethebadservice?Trainingshouldbearrangedforthestafftotellthemhowtobehaveproperlywhendealingwithcustomers.5/5/2020Listening&speakingPartACheckinLanguagepoints:Checkin登记签到Asingleroom单人间；adoubleroom双人间Upperfloors较高楼层Awayfrom远离Fillout/in填写（表格）Feelfreeto…请随意。。。Fillouttheregistrationform填登记表格5/5/2020Usefulexpressions---Doyouhaveareservation?---Yes,thenameisJoeSmith.---Howlongwillyoubestaying?---I’llbecheckingoutonFriday.---Doyoupreferasmokingandnon-smokingroom?---Non-smoking,ifyouplease.---Willyoubepayingbycashorcreditcard?---Creditcard,ifyouacceptVisa.---Couldyoufilloutthisregistrationform,please?---Doyouneedtoseethispassport?5/5/2020SpeakingSupposeyouaretheclerkoftheGreenTreeInn,yourcustomerwantstoreserveasingle,non-smokingroomandpaybycreditcard,thecustomerwouldbestayingforaweek,thepriceforonenightcomesto￥185,nowmakeadialoguewithyourpartnerandrole-playit.5/5/2020•PartBAtaRestaurantLanguagepoints:T-bonesteakPotatoes(frenchfried,mashed,baked)Corncob,pea,carrot,broccoliDessert