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1111、INTRODUCINGINTRODUCINGINTRODUCINGINTRODUCINGYOURSELFYOURSELFYOURSELFYOURSELFGoodmorning.BiburySystems.CanIhelpyou?***Goodmorning,Geraldine.Goodmorning,Jenny.Yournewspapersandthepost.Thankyou.Goodmorning,Jenny.Goodweekend?Excellent,thankyou.Itiscoldthismorning.Yes,verycold.Goodmorning,Geraldine.Goodmorning,Mr.Harris.Yournewspaperandyourpost.Thankyouverymuch.***Goodmorning,Kate.Goodmorning,Jenny.Howareyou?I'mfine,thankyou.Goodmorning,Jenny.Goodmorning,Don.***Goodmorning.Myname'sEdwardGreen.I'mheretoseeDonBradley.Ah,yes.Onemomentplease.Hello,Jenny,EdwardGreenisinreception.Please,sitdown.Thankyou.***AreyouEdwardGreen?Yes.I'mJennyRoss.Howdoyoudo?Hello.Pleasedtomeetyou.WelcometoBiburySystems.Thankyou.I'mtheHeadofAdministrationintheMarketingDepartment.MybossisDonBradley.Well,ourbossisDonBradley.Letmeshowyouthedepartment.ThisistheMarketingDepartment.Thisismydesk.That'sDon'soffice.He'snothereatthemoment.Thisisyourdesk.Telephone,PC,in-tray.Letmetakeyourcoat.Thanks.Overhereisthestationerycupboard.Papers,files,pencils,etc.Helpyourselftowhatyouneed.Hereisthephotocopier.Andhereisthefaxmachine.Andthisisthecoffeemachine.Wouldyoulikeacupofcoffee?No,thanks.Kate,thisisEdwardGreen.He'sournewMarketingExecutive.Ah,yes,Edward.Hello.WelcometoBiburySystemsMarketingDepartment.Excuseme.Hello,KateMcKenna.***WhatisKate'sjob?SheisHeadofSales.She'sgood.Wheredoesshefitintothecompanystructure?Here'sthecompanystructure.Yousee,DonisSalesandMarketingDirectorandisontheBoard.KatereportstoDon.YouarehereandyoureporttoDon.Thisistheboardroom.Herewehavearangeofproducts.Ourtoys.Comeon,let'sgototheRandDworkshop.I'msorry.RandD?That'sResearchandDevelopment.Ah,right.***Thankyouforcalling.Goodbye.TheManagingDirector'sofficeisonthefirstfloor.CliveHarris.WecallhimClive.Ah,thisisClive'ssecretary,Sally.Hello.AndyouhavemetGeraldine,ourreceptionist?Hi.***So,thisistheResearchandDevelopmentDepartment.ThisisBobandthat'sPete.TheyareResearchAssistants.AndthroughhereisDerekJones'office.Hehasateamofsixpeople.Derek,thisisEdwardGreen.He'sournew...Please.Oh,you'rebusy.Sorry.No.Pleasewait.There.Finished.Good.Doyoulikeit?Whatisit?It'satoy.It'sanewelectronictoy.It'sverygood.EdwardGreen.Pleasedtomeetyou.DerekJones.WelcometoBiburySystems.Thankyou.***EdwardGreenstartstoday.He'sthenewMarketingExecutive.Oh,yes.Ishegood?Idon'tknow.He'syoung.He'sintelligent.Heiswellqualified,butofcoursehehasnoexperience.***So,that'stheexistingproductrange.Thisisaverynewproduct.Infact,thisisaprototype.Whatisit?It'scalledBigBoss.BigBoss?Whatdoesitdo?Look:Say“Hello,BigBoss.”Hello,BigBoss.No,no.Intothemicrophone.Hello,BigBoss.Tryagain.Hello,BigBoss.Hi,Edward.WelcometoBiburySystems.***Whatdoyouthink,Don?Idon'tlikethisdesign.Iagree.It'snotgood.Ilikethisone.Helooksangry.Yes,Ithinkit'sveryfunny.***Whatdoyouthink?Whataboutglasses?Thatisverygood.Goodidea!Brilliant!2222、USINGUSINGUSINGUSINGTHETHETHETHETELEPHONETELEPHONETELEPHONETELEPHONEHello,mynameisEdwardGreen.IwouldliketospeaktoMr.Smith,please.Iamsorry,butMr.Smithisn'tavailable.Okay.I'llringback.DoesMr.Smithhaveadirectline?I'msorrybutthenumberisconfidential.Okay.Thankyou.It'sverydifficulttospeaktoMr.Smith.Yes,Iknow.***Goodmorning,RUYJAdvertising.Goodmorning,thisisDonBradley.CanItalktoPhilWatson,please?Whatcompanyareyoufromplease?BiburySystems.I'llputyouthrough.PhilWatson'sphone.Goodmorning.CanItalktoPhil,please.CanIaskwho'scallingplease?DonBradleyfromBiburySystems.WellMr.Bradley,I'mafraidPhil'snotintheofficeatthemoment.CanItakeamessageorwouldyouliketoringhimonhismobilephone?I'lltryhismobile.CanIhavethenumberplease?080254377.Justletmecheckthat.080254377.That'sit.Thanks.***Hello.PhilWatson.Hello,Phil,thisisDonBradley.Hello,Don.Sorrytokeepyouwaiting.Howareyou?I'mfine,thanks.Canwemeet?WehaveanewproductandIwantyoutoseeit.***Hello,Mr.Smith'soffice.Hello,mynameisEdwardGreenfromBiburySystems.Irangearlier.IwouldliketospeaktoMr.Smith,please.I'mafraidMr.Smithisn'tintheofficeatthemoment.CanIaskwhatitisabout?Itisveryimportant.IrepresentBiburySystems.We'vegotanewproductandIwantMr.Smithtoseeit.Pleasesendtheproductspecificationsbymail,Mr.Green.IwouldlikeMr.SmithtoseetheproductandwouldliketotalktoMr.Smithdirect.Whenisagoodtimetocall?Youcouldtryringingthisafternoon.Thankyou.Goodbye.***Yes.CanIspeaktoPeter?PeterHill?No,PeterToyama.ThereisnooneherecalledPeterToyama.Isthatextension367?No,you'vegotthewrongnumber.Thisis412.I'msorry.Couldyouputmebacktotheswitchboard?Yes,hangon.***Hello,thisisEdwardGreen.Irangearlier.IwouldliketospeaktoMr.Smith,please.I'mafraidthatMr.Smithisinameeting.Ishefreelaterthisafternoon?Idon'tthinkso.Mr.Smithisverybusyatthemoment.I'llringagaintomorrow.I'mafraidMr.Smithisn'tintheofficetomorrow.***CliveHarris.Clive,it'sKate.Hello,Kate.Areyoubusy?No,why?I'vegotthesalesreportandIhaveallthefiguresreadyforthepresentationtoMr.Sakai.Doyouwanttoseethem?***Goodmorning,BiburySystems.HowcanIhelpyou?Hello.MynameisSakai.IwouldliketospeaktoMr.Harris,please.Pleaseholdtheline,Mr.Sakai.I'llputyouthrough.Hello.Mr.Sakaiisontheline.Puthimthrough.Sorry,Kate,Imustgo.Ihavea