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-1-Chapter11.supplychainmanagement供应链管理2.zerodefect零缺陷3.perfectorder完美订单4.six-sigmaperformance六西格玛管理体系5.marketingchannel营销渠道6.economicvalue经济价值7.economyofscale规模效益8.marketvalue市场价值9.trade-off背反关系10.informationsharingparadigm信息共享模式11.processspecializationparadigm过程专业化模式12.electronicdatainterchange（EDI）电子信息交换13.madetoplan（MTP）根据计划推测生产14.lead-time交货期15.madetoorder（MTO）根据订单生产16.logisticoutsourcing物流外包17.stockkeepingunit（SKU）库存单位18.integratedserviceprovider（ISP）一体化服务供应商19.publicwarehouse公共仓库20.value-addedservice增值服务21.third-partyserviceprovider3PL第三方物流服务供应商22.fourth-partyserviceprovider4PL第四方物流服务供应商23.anticipatorybusinessmodel（push）预测性商业模式24.responsivebusinessmodel（pull）快速响应型商业模式25.logisticspostponement物流延迟26.cash-to-cashconversion现金转化周期27.deadnetpricing完全净价28.cashspin现金周转-2-29.operationalperformance运作绩效30.orderprocessing订单处理31.customeraccommodation市场分销Chapter2Inboundlogistics采购运筹，进口物流1.Procurementperspectiveandstrategies采购远景和策略2.continuoussupply持续供应3.minimizeinventoryinvestment减少存货投资-JIT4.qualityimprovement质量改进5.lowesttotalcostofownership-TCO所有权总成本最低6.supplier-buyerintegration供方买方整合7.valuemanagement价值管理8.salessynergy销售协同9.Manufacturingperspectiveandstrategies生产远景和策略10.brandpower品牌力11.Leadtime备货期12.Make-to-stock（MTS）备货型生产13.Make-to-order（MTO）订货型生产14.Assemble-to-order（ATO）面向订单装配15.MaterialRequirementPlanning(MRP)物料需求计划Chapter3OutboundLogistics出货物流1.Supplychainserviceoutput供应链营运功率2.Spatialconvenience空间便利性3.Lotsize批量4.Waitingtime等待时间5.Stockoutfrequency缺货率6.Fillrate供应比率7.Salesandoperationsplanning销售和运作计划-3-8.Ordershippedcomplete订货完成率9.OperationPerformance运行性能：10.ServiceReliability服务可靠性11.CustomerSatisfaction顾客满意度：12.Valueaddedservice增值业务：13.Customer-focusedservices顾客导向之服务14.Promotion-focusedservices促销导向之服务15.Manufacturing-focusedservices生产导向之服务16.Time-basedservices基于时间的服务17.DistributionResourcePlanning(DRP)配送资源计划18.TotalQualityManagement全面质量管理19.customerrelationshipmanagement（CRM）客户关系管理20.InternationalOrganizationforStandardization（ISO）国际标准化组织21.EuropeanArticleNumbering(EAN)欧洲物品编码22.TotalCostofOwnership所有权的总成本23.EconomicOrderQuantity(EOQ）经济订货量24.authorizedeconomicoperator授权经济运营25.make-to-plan（MTP)计划型生产26.Assemble-to-order面向订单装配27.materialsrequirementsplanning(MRP）物料需求计划28.performance-basedlogistics基于性能的物流29.MasterProductionSchedule主生产计划30.BillofMaterials物料清单31.DistributionResourcePlanning分销资源计划32.Supplychaininformationsystems供应链信息系统33.EnterpriseResourcePlanning（ERP)企业资源规划34.transportationmanagementsystem运输管理系统35.Warehousemanagementsystem存货管理系统36.Yardmanagementsystem堆场管理系统-4-AdvancedPlanningandScheduling(APS)高级计划与排程系统37.availabletopromise可行性承诺38.CollaborativePlanning,ForecastingandReplenishment(CPFR)协同规划，预测和补货39.billsoflading提单40.proofofdelivery交货证明Chapter4Geographicalspecialization地域专门化Decoupling库存的“分离”作用Balancingsupplyanddemand平衡供需Bufferinguncertainty降低不确定性因素Servicelever服务水平Averageinventory平均库存Inventorypolicy存货政策Cycleinventory,orbasestock周转库存Safetystockinventory安全库存Transitinventory在途库存Orderquantity订购数量Transitinventory已中转存货Obsoleteinventory陈旧存货Speculativeinventory投机性存货Safetystock安全储备Reorderpoint再订货点Inventoryturns库存周转次数performancecycleorleadtime绩效循环Inventorycarryingcost库存持有成本VolumeTransportationRates体积运输率FreeOnboard(FOB)船上交货价-5-QuantityDiscount大批量折扣OtherEOQAdjustments其他存货调整Demanduncertainty需求的不确定性Performancecycleuncertainty运行周期的不确定性Standarddeviation标准差Poissondistribution泊松分布SafetyStockwithCombinedUncertainty安全库存结合的不确定性Numericalcompounding精确合成EstimatingFillRate估计填充率DependentDemandReplenishment相关需求补给Safetytime安全时间Overplanningtop-leveldemand对高水平需求的超额预测Inventorycontrol库存控制PerpetualReview永续盘存PeriodicReview定期盘存Reactiveinventorysystem反应式库存系统Pullinventorysystem拉动式库存系统FairShareAllocation公平份额分配法DistributionRequirementsPlanning(DRP)配送需求计划CollaborateInventoryReplenishment联合库存补充Vendor-ManagedInventory(VMI)供应商管理存货ProfileReplenishment(PR)系列补货ProductClassificationAnalysis(ABC)产品分类分析Product/MarketClassification产品/市场分类SegmentStrategyDefinition战略定义PoliciesandParameters政策和参数Chapter5,6(第八、九、十章）第八章TransportationInfrastructure-6-In-transitinventory在途库存Diversion转移Economyofscale规模经济economyofdistance距离经济Taperingprinciple远距离递减原则Consignor发货人consignee收货人UnitedStatesPostalService（USPS）美国邮政服务DepartmentofTransportation（DOT）运输部门InterstateCommerceCommission(ICC)洲际商会SurfaceTransportationBoard(STB)陆地运输局Rights-of-way通行权Ton-mile吨英里Truckload（TL)整车运输less—than—truckload（LTL)零担运输specialty专项运输NorthAmericaFreeTradeAgreement(NAFTA)北美自由贸易协定CentralAmericaFreeTradeAct(CAFTA)中美洲自由贸易法UnitedParcelService(UPS)联合包裹运输服务公司Piggybackservice驼背式运输服务Landbridge大陆桥Freightforwarders货运代理人第九章TransportationOperationsStowability装载能力Hundredweight（CWT)英担Transportlane运输通道Back-haul可带回去Deadheaded空车返回Variablecosts可变成本Fixedcosts固定成本Jointcosts连带成本-7-Commoncosts公共成本Cost-of-service服务成本策略Value-of-service服务价值策略Combinationpricingstrategy组合定价策略Net-ratepricing净费率定价策略Tariff费率表Classrate费率类别Minimumchargesandsurcharges最低收费和附加费Commodityrate商品费率Exceptionrates特价费率Aggregatetenderrate累计费率Limitedservicerate有限服务费率Shipperloadandcountrate发货人装载和清点费率Releasedvaluerate免责价值费率Freight-all-kind(FAK)rates均价费率Localrate地