complaint-letters-投诉信

BusinessEnglishWritingComplaintLettersBusinessEnglishWritingInthismodule,youareexpectedObjectivestolearnaboutthemaincontentsandlanguagefeaturesofComplaintLetterstowriteappropriateandeffectiveComplaintLettersBusinessEnglishWritingWhatshouldwedoifwemeetdamagedorfaultygoodsdeferred/delayeddeliveryfalsedocumentsinconformity(shortweight,wronggoods,unsolicitedgoodsetc)InferiorqualityBusinessEnglishWritingsteps1.Complaintothebusinessinpersonorbyphone2.WriteacomplaintletterTothepersonwhosenameyouweregivenorsomeoneinthecustomer-servicedepartment.3.complaintotheauthoritiesconcernedBetterBusinessBureau/localConsumerAssociation/IndustrialandCommercialBureau/consumercouncil4.takelegalactionBringanaccusationagainstthecompanyBusinessEnglishWritingorderedActuallyreceivedcolorblackwhitesize98.5ArrivalDateDec.10Dec.17SituationTryItYourselfYouboughtapairofsneakersonanoverseasshoppingwebsiteonDecember1.There’ssomethingwrongwiththeshoesasfollows.Composeacomplaintletteraboutthis.Supplynecessaryinformationbyyourself.BusinessEnglishWritingNecessaryKnowledgeFormatContentsLanguagefeaturesTipsforwriting•YournameAddressDate•Mr.(orMs.)_______(ifyouhaveacontactname)CompanynameAddressofthecompany•DearMr.(orMs.)______,•Body•Sincerely,•Signature•Typedname•Enclosures[documentsyouhaveenclosed,ifany]BusinessEnglishWritingContentsParaI----Statefactsofsituationincludingdates,names,referencenumberskeepthisveryconciseandbriefParaII----StateyoursuggestedsolutionStateexactlywhatyouwantittobedoneabouttheproblemandhowlongyouarewillingtowaittogetitresolved.BereasonableParaIII----StatethatyoulookforwardtohearingfromthemsoonandthatyouappreciatetheirhelpTellthemhowlongyouwouldliketowaitAvoidwritinganangry,sarcastic,orthreateningletterBusinessEnglishWritingLanguagefeaturesBepoliteifyouwanttogetapositiveresultBefirm,butunderstanding,harshwordswillonlyinflamethesituationBebriefKeepyourcomplaintlettertoonepage,andwriteshortparagraphsratherthanlongonesBusinessEnglishWritingTipsforwritingAssumeGoodFaith,mostpeoplearegood,decent,andhonest.Assumethatthisproblemisamistakeandtheywillbehappytocorrectit.AddressyourlettertoaspecificpersonLettersaddressedtoDearSirorToWhomitMayConcernarenotaseffectiveandwilllikelynotreachtherightperson.Callaheadandaskforthenameofthemanagerandhisorheradministrativeassistant.Writingtotheassistantmayensureyourletterreachesthemanager.BusinessEnglishWritingBehonestandstraightforwardIncludesufficientdetailtobackupyourclaimandtoshowthatyouhavethoroughlyresearchedthesubject.However,omitirrelevantdetails.SaywhatyouwantforyourcomplainttoberesolvedGiveareasonabletimetableforactiontobetakenbeforeyouwillconsiderotheroptionsBusinessEnglishWritingIncludeyourcontactinformationIncludeyourname,address,phonenumber,ande-mailaddress,ifdesired,sothattheperson(s)canreachyoutodiscussanyquestionsorconcerns.KeepacopyoflettersyouwriteOpeningparagraphIt’sagoodideatosaysomethingpositiveintheopeningparagraph,thisletstherecipientknowthatyouvaluewhattheyHAVEdoneforyou.Iamgenerallypleasedwiththeaccommodationyouhaveprovided.(thisshowsthatyoulikeMOSToftheapartment)Paragraph21.Openthesecondparagraphwithasentencethatbeginstoalludetotheprobleme.g.Itisunderstandablethatproblemsmaygounnoticedbeforeatenantmovesin.2.Writeyourcomplainte.g.Iamwritingtocomplainabout…3.Writewhatyouwantdonetosolvetheproblem.e.g.Pleasereplace/repair…4.Writetheactionsyouwilltakeifyourcomplaintisnotmanaged.e.g.Ifyoufailtoresolvethesituation,Iwill…Paragraph3Inthelastparagraphstatewhyitisintherecipient'sinteresttograntyourrequeste.g.IfyousolvetheproblemIwillremainyourtenant.Asyoucloseyourletter,expressconfidencethatyourcomplaintwillbedealtwithe.g.IamconfidentyouwillsortouttheproblemsIhavementioned.Thankthecompany/personforhandlingyourcomplainte.g.Thankyouforhandlingmycomplaint.BusinessEnglishWritingorderedActuallyreceivedcolorblackwhitesize98.5ArrivalDateDec.10Dec.17SituationTryItYourselfYouboughtapairofsneakersonanoverseasshoppingwebsiteonDecember1.There’ssomethingwrongwiththeshoesasfollows.Composeacomplaintletteraboutthis.Supplynecessaryinformationbyyourself.