ASES事前问卷

ASESPre-questionnaire1.Outlineofyourcompany1232.Qualityresult1)Warrantyclaimsoccurrenceratio（%）Typeinactualnumbers②concernswhichhaveoccurredinthepreviousyearsN/C;NonconformityPleasestateyourresponsibilitypercentageonthoseconcerns.2)Deliveryrejectrate(ppm)Typeinactualnumbers3)Processrejectrate(%)Typeinactualnumbers4)QualityCrisis:QuestionAnswerIsanyservicecampaignorcustomerplantblockageoccurredinthepastoneyear?2.Pleasestatetheactualfiguresandtheratioof«thenumberofscrappedparts(excludingrepairedparts)tothetotalnumberofpartsproducedinthesubjectprocess(3or4processselectedseparately)»-inthecurrentorpreviousmonth.①Pleasestatetheactualfiguresandtheratioof«numberofmarketclaimstothetotalnumberofdeliveredpartsofthesubjectpartsgroup»foryourcompanyinthelatest3years.0NoofN/CcontentofnonconformityNo.ofrejectparts#DIV/0!Process#DIV/0!Process#DIV/0!ScrapamountsProcess#DIV/0!Process#DIV/0!ScraprateProcess#DIV/0!ProductionamountsNameofmajorprocessResultTotalNo.ofdeliveredpartsofsubjectpartsgroupDeliveryrejectrate(ppm)#DIV/0!#DIV/0!c.TotalnumbersofconcernofawithbPleasestatetheactualfiguresandtheratioof«thenumberofdeliveryrejectedpartstothetotalnumberofdeliveredpartsofthesubjectpartsgroup»asdeliveredtoyourcustomerslatest3years.#DIV/0!#DIV/0!ThisyearTarget3Yearsago2YearsagoLastyear#DIV/0!#DIV/0!#DIV/0!a.Concernswhererecall/servicecampaignandothermarketactionsweretakenb.Seriousmarketclaimsanddeliveryconcernswhicharerequiredrepairingvehiclesbeforevehiclesshipment(i.e.Vehiclesinservice))3Yearsago2YearsagoTargetTotalNo.ofdeliveredpartsofsubjectpartResultWarrantyclaimsoccurrenceratio(%)No.ofmarketclaims(Occurrences)ThisyearLastyearThisyearThankyoutosend«youranswerofthefollowingquestionnaire»toRenault/Nissan,1weekbeforeASESevaluationatsupplier’ssite.PleasestatethemainpartsmanufacturedbyyourcompanyPleasestateyourmaincustomers.Doyoumanufacturepartswithsafetycharacteristics?Suppliername:Plantaddress:Plantname:3Yearsago2YearsagoTargetLastyearResultScrapamountsScraprate#DIV/0!#DIV/0!#DIV/0!#DIV/0!1.Pleasestatetheactualfiguresandtheratio«thenumberofscrappedparts(excludingrepairedparts)»tointernalprocesslatest3years.Productionamounts.3.Qualitysystem(1)QualitypolicyandqualityassurancesystemQuestionAnswerQuestionAnswer1)QAsystemPleasestatethestatusofyouraccreditationtoISOTS16949,othercertificationsobtainedfromotherOEM’sandimplementationofinternalaudit6)ProgresscontrolofperiodicallylineofcarmakerPleaseexplainthemethodsofCheckperiodicallylineofcarmakerandrequestimprovemnet.(confirmeachline,indicatevisuallytherightoperations).2)InformationanalysisofwarrantyclaimsPleaseexplainprocedureofcollectionandanalysisofwarrantyinformation.Pleasefillinthedocumentnumberandthedocumentnameifthereisastandardtoanalyzeinformation.4)PreventionofreoccurrencePleaseexplaintherecurrencepreventionsystem,fromanalysisofdefectpartstodeploymenttosimilarparts/processes,andknowledgebuilding.Pleasefillinthedocumentnumberandthedocumentnameifthereisastandardtodoit.5)ProgresscontroloftargetdefectsPleaseexplainthemethodsofprogresscontrolforinvestigationanddefectanalysisrequestedbycustomer.Pleasefillinthedocumentnumberandthedocumentnameifthereisastandardtodoit.3)CauseanalysisPleaseexplainmethodsofcauseanalysisforreturnedparts,deliveryandinternaldefects.Pleasefillinthedocumentnumberandthedocumentnameifthereisastandardtoanalyzecause.1)TargetcontrolPleaseexplainprogresscontrolofannualtargetandactionplanfordeliveryppmandwarrantyclaims.2)QualityobjectivesPleasestatethequalitypolicyofyourcompanyandtheconcretecontroltarget/standardinitwiththeresultsforthreeyears.3)QAsystemandorganizationPleasedetailtheorganizationofthequalityassurancewithinyourcompanyincludingrolesandresponsibilities(responsiblepeople,relateddepartment,etc.)(2)Analysisofthequalityconcernsforcurrentproducts(3)Settingofqualitytargetfornewproducts,andthefollow-upactivity(4)Qualityassuranceattheproductdesignstage(5)QualityassuranceattheprocessdevelopmentstagePleaseexplaintheimplementationstatusofsettingofthequalitytargetfornewproducts(warrantyclaimratio,deliveryppm,cumulativefailurerate,etc.)Incaseofpartwithsafetycharacteristic,pleaseexplainhowyousetqualitytargets.2)ControlplanMethodofcontrolplancompletion(pleasesendcontrolplanforourreference).Pleasefillinthedocumentnumberandthedocumentnameifthereisastandardtodoit.4)Designchange(atdevelopmentstage)Whetheryouhaveaprocedurefordesignchangeatdevelopmentstage(taskflowchart,controlstandardreport)(beforeSOP)1)ProcessFMEAStatusofprocessFMEAandrelatedcountermeasures.Pleasefillinthedocumentnumberandthedocumentnameifthereisastandardtodoit.QuestionAnswerQuestionAnswer3)Fool-proofingsystems(pokayoke)Iftherearefool-proofingsystems(pokayoke),howtodecidetoinstallthem(withreferencetotheactualpart).3)DesignFMEAPleaseexplainyourimplementationstatusoffailuremodeanalysisandeffectivenessofpreventiveactions.(DesignFMEA,FTA,etc.)Pleasefillinthedocumentnumberandthedocumentnameifthereisastandardtodoit.1)PhasecontrolPleaseexplainyourprojectmasterschedulewithexample.Pleaseexplainthemethodsofprogresscon