unit-23-cw-speaking-&-writing-a-complaint

Unit23CommunicationWorkshopSpeaking&WritingLookattheadvertisementonPage26andguesswhatis“TourdeFrance”.GreetingsandwarmingupIstheadvertisementreal?Idon’tbelieveit.AndYou？Loseatleast2kilosaweekbyusingtheTourdeFranceexercisebikesponsorn.发起者;主办者;倡议者vt.发起;主办;倡议WordStudysponsor奥运会官方赞助商theofficialsponsoroftheBeijing2008OlympicGames1.TwoVirginianCongressmensponsoredthebill.2.Itisapitythathedoesn'thaveenoughmoneytosponsortheproject.stablen.马厩,马棚a.稳定的,安定的*Whoopenedthestabledoor?*Thisladderisn'tverystable.intendv.打算,想要,打算,计划e.g.Thechairwasintendedforyou,butshetookitaway.那把椅子原本是为你准备的，但是被她拿走了。Iintendedtocatchtheearlytrain,butIdidn'tgetupintime.我本来打算赶早班的火车，但是我起晚了。draftn.草稿,草图,汇票v.起草,征兵*Hedrewadraftofthecar.他画了一张汽车的草图。*Whowilldraftthedocument?谁将起草起诉状？*JohnwasdraftedintotheArmylastyear.约翰去年被应征入伍。Summary•sponsor•stable•intend•draftn.发起者;主办者v.打算,想要n.马棚a.稳定的n.草稿,草图v.起草,征兵AFormalTelephoneConversation1Howdoesthemanagerreactatfirst?a)confidentlyb)nervouslyc)angrily2Howdoesthemanagertrytosortouttheconflict?a)shemakesexcusesb)sheisrudetothecustomerc)shestayscalm3Howsatisfiedisthecustomerwiththesolution?a)verysatisfiedb)quitesatisfiedc)notsatisfiedSpeakingListentothetelephoneconversationbetweenthemanagerofFitProductsandthecustomer.Answerthesequestions:Makealistofthecomplaintsyouhavelistenedto?•falseclaims,•poorquality,•poorservice,SpeakingThisisatelephoneconversationaboutafaultyproduct:theTourdeFranceexercisebikeMakealistofthecomplaintsyouhavelistenedto?WritealetterofcomplainttoFitProductsLtd…ALetterofComplaintLearningaims:•Towritealetterofcomplaint.•Topractiseusingthevocabularyofcomplaints.•Topractiseusinglinkingwordsandexpressions1.WhydoesJeffreyscomplainfor“TourdeFrance”?2.AccordingtoJeffreys’sletter,doyouknowhowtosolvethisproblem?While-reading(p26)1.WhydoesJeffreyscomplainfor“TourdeFrance”?Hehasbeenusingthebikeforamonthinordertoloseweight,butheseemstoputonweightinsteadoflosingweight.2.AccordingtoJeffreys’sletter,doyouknowhowtosolvethisproblem?Hewouldliketorefundhismoneyassoonaspossibleandpaycompensationfortheinjuriesthathehasreceived.Answers:Matchthetitles(1-5)withtheparagraphs(A-E):ParagraphAParagraphBParagraphCParagraphDParagraphE1.poorservice2.falseclaims3.theproduct4.moneyback5.poorqualityWhile-reading1Structure•theproduct:TourdeFrance,serialnumber,dateofpurchase,guarantee,receipt•falseclaims:strengthenone’sbody,lose2kilosaweekbut…•poorquality:notstable,thespeedcontrol,themachinethat...falloffthebike,pulledamuscle..•poorservice:refuse…rude…•thedemands:givebackmoney…compensatemefortheinjuries…YourdemandsLayoutofthebody-writingIntroductionReasonsforthecomplaintReactionstoyourcomplaintLinkingReviewmannerconditioncontrastpurposereasonresulttimeadditionrelativeso,asifdespite,unless,ifasthough,notto,howeverinordertosince,asso…thataswellas,notonly…butalso,either,alsothat,whichafter,justas,when,assoonasEx2.Readtheletter.Classifytheunderlinedlinkingwordsandexpressions.While-reading2wordsandexpressions1MostpeopleinBritainLiveLongerthanpeopledidtwentyyearsago,andtheyarealsobettereducated.(aswellas)MostpeopleinBritainLiveLongerthantwentyyearsago________________bettereducated.2Lifeexpectancyhasincreasedbecausehealthcareanddiethaveimproved.(dueto)Lifeexpectancyhasincreased_________________________________healthcareanddiet.3Peoplearemoreworriedaboutcrimebutthereisnoproofthatthestreetsaremoredangerous.(inspiteof)Peoplearemoreworriedaboutcrime______________________noproofthatthestreetsaremoredangerous.LinkingPractise1Usethewordsinbracketstoparaphrasethesentences.aswellasbeingimprovementsinduetoimproved/inspiteoftherebeingEx.3P744Studentsneedtogetagoodjobbecausetheyhavetopaybackthegovernmentfortheireducation.(sothat)Studentsneedtogetagoodjob______________paybackthegovernmentfortheireducation.5Morewomenworkthaneverbeforebuttheystillearnonly80percentofmen'swagesforthesamejobs.(despite)___________________________thaneverbefore,theystillearnonly80percentofmen'swagesforthesamejobs.LinkingPractise1Usethewordsinbracketstoparaphrasethesentences.sothattheycanDespitemorewomenworkingEx.3P74LinkingPractise2Combinethesentencesusingthelinkinginbrackets.Ifollowtheinstructions.Itdidn'twork.(despite/although)Despitefollowingtheinstructions,itdidn'twork.AlthoughIfollowedtheinstructions,itdidn'twork.Itlosttime.Thealarmdidn'twork.(notonly…butalso…)Notonlydiditlosetime,butalsothealarmdidn'twork.Thezipbroke.Theheelfelloff!(aswellas)Aswellasthezipbreaking,theheelfelloff!Iswitchediton.Itmadeafunnynoise.(Just/When)Just/WhenIswitchediton,itmadeafunnynoise.Yourefundmymoney.Iwilltakelegalaction.(unless)Unlessyourefundmymoney,Iwilltakelegalaction.1.ThemoreIgettoknowher,themoreIlikeher.2.Themoresportyouplay,thefitteryouwillget.3.Theharderyoustudy,thebetteryourmarkswillbe.4.Thefastertheboatgoes,themorespraytherewillbe.5.Themoredangerousthesport,themoreIlikeit.6.Theolderyouget,themoredifficultworkbecomes.7.Themoreitrains,thefullerthedamwillget.8.Theolderthetram,thesloweritgoes.Lookattheexamples,thenusethecuestowritesimilarsentences.Ex3.P.271.assoonaspossible2.payfor3.th