跨文化商务沟通Facial-Expression

1What'sFE2HowtoreadFE3Difference14Difference25ImportanceofFE01WhatisFEFacialexpressionsareaformofnonverbalcommunication.Theyareaprimarymeansofconveyingsocialinformationamonghumans,butalsooccurinmostothermammalsandsomeotheranimalspecies.Afacialexpressionisoneormoremotionsorpositionsofthemusclesoftheface.Thesemovementsconveytheemotionalstateoftheindividualtoobservers.FearExpression•Whensomeoneexperiencesfear,theeyebrowsraiseandcometogether,andtheeyesappearlargerbecausetheuppereyelidsareraised.Thelowereyelidsmayalsotenseandcauseslightbulgesundertheeyes.Meanwhile,themouthstretcheshorizontallyandcancausemusclesinthenecktotightenifthemusclemovementinthemouthisstrongenough.AngryExpressionSadExpressionSurpriseExpressionBoredExpressionConfusedExpressionDisgustedExpressionHappyExpression02HowtoreadFE•Noticetheeyes•Wheneyesblink,therateofblinkingwillalsotellyoualotabouttheirstateofmind.Whenapersonisshocked,hemayforgettoblinkforafewmoments.Agirltryingtoseduceaboymayblinkhereyesquiteafewtimesinaseductiveway.•Lookatthemouthoftheperson•Aslighttwitchoftheupperlipmayindicateaggressiveness,anger,disgust.Thepersonmayrefuseoravoideyecontact,ifhe/sheistryingtohidesomething.•Othersigns:forehead,browsandsoon•Apersonwhoisworried,mayhavehisbrowspulledtogetherandmayhaveathoughtfullook.Wrinkledforeheadwithtense,angryeyes,indicateanangryperson.03/4Difference1/2Theexpressionofemotionisformedintheculturalbackground,theirperformancediffersfromculturetoculture.RecentresearchesshowsthatEuropeansandAsianshaveaprobleminunderstandingtheemotionalexpressionatmanyaspect.Buttherearesixexpressionsexistintheworldregardlessoftheculture:anger,fear,disgust,surprise,happyandsad.•RecentresearchesshowsthatEuropeansandAsianshaveaprobleminunderstandingtheemotionalexpressionatmanyaspect.•Buttherearesixexpressionsexistintheworldregardlessoftheculture:anger,fear,disgust,surprise,happyandsad.angerfeardisgustsurprisehappysadSucklips(咂嘴唇)Sucklips(咂嘴唇)inChineseculturemeansthatgusto（有滋有味）.InBritishculturemeansthatthereisnotaste.InmanyMediterraneancountries（地中海国家）,itisexaggeratedsymbolofpainandsorrow.Insomeotherculturesitmeansrecognition.SmilingInChineseandEnglish-speakingcountries’culture,aslightsmilemeansthatalittlebitpleasure.Thegreaterhismouthwideopen,thehappierhefelt.Whenpraisedbyothers,theChineseusuallydenythathisfaceshoweddenial,unacceptable“unbelievableandothersuchexpressions.TheEnglishpeoplearegenerallytoreturnwithasmilewhencommendedandacceptthecomplimentandsaythankyou.ButthisattitudeofpeopleinChinaseemslessmodest,tooproudortooarrogant.EastAsianfocusedmostlyontheeyes,butthosefromtheWestscannedthewholeface。IntheresearchcarriedoutbyateamfromGlasgowUniversity,EastAsianobserversfounditmoredifficulttodistinguishsomefacialEXPRESSIONS。Inthestudy,EastAsiansweremorelikelythanWesternerstoreadtheEXPRESSIONforfearassurprise,anddisgustasanger。emoticonsTheEasternemoticonsarenotonlytherightwayupbutfocusontheeyes,whileintheWestthemouthisimportant。HerearesomeExpressionsofWesternandEasternemoticons.EasternWesternHappy(^_^):-)Sad(;_;)or(T_T):-(Surprised(o.o):-o04ImportanceofFEP56HiltonHotelsCorporationFacialexpressionsareimportantinhumancommunication,becausetheyarealmostalwaysvisibleduringfacetofaceinteraction.Itisapparentlytruethatwhenconversingwitheachother,peopletendtolookattheirinterlocutor'sface,especiallytheinterlocutor'seyes.