SQE经典培训教材

SupplierQualityManagementSupplierQualityManagementTrainingTraining1Feb1,2010Feb1,2010SQE2RolesandResponsibilitiesSupplierQualityEngineeringRoles/Responsibilities-Survey-NewProductPlan/Scorecard(NPP/SC)-SupplierQualityAgreement(SQA)-QualitySystemsAudit/ProcessAuditMgt(QSA/QPA)-QualityManagementPlanDev/Final(QMP)-QuarterlyQualityReviewMgt(QQR)-Survey-QMP/MQTInput-ConductsQSA/QPAWorkEffort3-ConductsQSA/QPA-SupplierQualityStdComm.(SQS)-NewProductReadinessRev.(NPRR)-ContinuousImprovement(CIP)-LFRMgt-InTraining-OEMFactory-SupplierLink-CIP-ExcursionMgt-LFRMgtWorkEffortProductDevelopmentCycleQualitySystemOverview4OverviewSupplierQualitySystemTheBasicsSteps#1.Relationship#2.Process5#3.Performance#4.ImprovementTheQualitySystemSupplierQualityRELATIONSHIPSupplierQualityPROCESSSupplierQualityPERFORMANCESupplierQualityIMPROVEMENT•SupplierSurvey•SupplierQuality•QualitySystemAudit•ProcessAudit•QualityMgmt•Yield/Line/FieldMetrics•Daily,Weekly,Monthly•ClosedLoopCASystem•ContinuousImprovement6QualityStandard(SQS)•QualityAgreement•QualityMgmtPlan/MQT•PPAP•NewP-Plan&Scorecard•SafeLaunchMonthlyReports•QuarterlyQualityReview(QQR)ImprovementProcess(CIP)BusinessRelationshipProcessEstablishment&QualificationCustomerExperienceDriveChangeQualitySystemFlowIdentifyPotentialSuppliersShareQualityExpectationsNegotiateQualityCommitmentExchangeQualityGoalsNPP/SCStartAuditMFG.FacilitiesImplementCorrectiveActionsCreateQualityManagementPlanReviewDesign&LessonsLearnedTrackLessonsLearnedRELATIONSHIPPROCESSNEWSUPPLIERAND/OR7IdentifyImprovementOpportunitiesReviewPerformancew/SupplierEvaluateTotalCustomerExperienceMonitorlLine&FieldPerform.SafeLaunchPlanMonitorSupplierLinePerformanceQuarterlyBusinessReviewsPERFORMANCEIMPROVEMENTEXISTINGSUPPLIERAND/ORTECHNOLOGYAND/ORTECHNOLOGYSelectionProcessFlowPerformSupplierSurveyShareSupplierQualityStandardPerformQualitySystemsAuditPerformProcessAuditSQEwithnewsupplierSQEwithSupplierSQEwithSupplierSQEwithSupplier8NegotiateQualityAgreementSupplierSelectionDecisionSQEwithLegalTeam&(SupplierLegalTeam)SQE/BusinessTeamSetQualityGoalswithSupplierSQEwithSupplierSupplierSelectionmustbecompletedpriortomovingtothemanagementphaseManagementProcessFlowSQEleadsQualityMgmtPlanning(OEMandSupplier)PerformProcessAudit(ifnotdoneearlier)SQEleadsNewProductPlanandScorecardSQEleadsPPAP,ProductionPartApprovalSQEleadsSupplierManagementstartsaftersupplierselectioniscompleted9SafeLaunch(ifnotdoneearlier)Managing/MonitoringQuarterlyQualityReviewsSupplierCorrectiveActionsManageContinuousImprovementProcessSQEleadsSQEleadsSQEpartcipateswithOEMManagementTeamSQEleadsSupplierQualityPerformanceSupplier-RelatedEngineeringChangesSupplierRelationshipStep#110Step#1“BusinessRelationship”SupplierSurveyPerformSupplierSurvey
Quickevaluationtoolforpotentialnewsupplier
Answersthequestion:Shouldwemoveforwardwiththissupplier?
PerformedbySQEviaphone,email,inperson
Provideshighlevelanalysisofsupplierintheseareas:basiccompany/managementinfonumberofemployees/facilitiescertificationsthattheyhold11certificationsthattheyholdlistoftheirmajorcustomersqualitysystemsevaluation
SQErecommendstoProductTeamwhetherthesupplierisacceptableSupplierQualityStandard(policy)
Outlineshighlevelqualityexpectationstotheirsuppliers-commonforallsuppliers,allregions,allproducts
BasedonISO9001/9002QualitysystemrequirementsDesign,document,processcontrolInspectionandtestingNonconformingproductHandling,storage,packaging,anddeliveryShareSupplierQualityStandard12Handling,storage,packaging,anddeliveryetc…
SQEsharesexpectationswithSupplier
Oncesupplierisapproved,SQEalsocommunicatesQualityStandardtotheSupplier’sQualityManagementTeamQualityAgreement
Legallybindingcontract,canbeanaddendumtothesupplierbusinesscontract
Addressesspecificqualityrequirements:CommodityqualityinitiativesResourceandOrganizationQMP/MQTRequirementsSupplierqualityresourcesNewProductIntroductionNegotiateQualityAgreement13NewProductIntroductionProductqualityGoalreferenceCommodityreimbursementforexcessivefailure
QualityManagementTeamworkswithSupplierandthelegalteamsfrombothcompaniestoclosethisagreementSupplierSelectionRiskAssessment
SQEtodeliverriskassessmenttointernalProductManagementTeam
SQEevaluationbasedonasupplier’s:RTSReadinessOutgoingQualityLevelQualityData--LRR,LFR,FIRQualityPrograms&ResourcesProductionProcessSupplierSelectionDecision14ProductionProcessLocalSupportOtherasappropriate
SQEparticipateswithinternalProductManagementTeamSupplierQualityProcessStep#2“ProcessEstablishment&15“ProcessEstablishment&Qualification”QualitySystemsAudit(checklist)PerformQualitySystemsAudit
FollowsISO9001/9002
Approximately122questionsiffullauditperformed
Basedonfollowingguidelines:90-100%=Approvedsupplier70-89%=Conditionallyapprovedsupplier70%=Notapprovedsupplier
Correctiveactionverificationisrequiredforeachnon-conformity16conformity
Re-auditsperformedbasedoncommoditysupplierperformance
SQEworkswithSupplierQualityTeamtoperformauditanddriveimprovementsbasedontheresultsNewProductPlanandScorecardNewProductPlanan