3Cultural-diversity文化多样性

ManagingDiversityatWorkplaceDiversity-TheIndiaInc.WayBhartiEnterprisesandAmericanExpresshavemandatedtheirrecruitmentagenciestohave25%and33%womencandidatesattheinterviewstage.InfosysBPOemploys112peoplewhosufferfromdifferentformsofdisabilityanditwantstotaketheproportionupto3-4%inthenextcoupleofyears.Ateamof24peopleatInfosysBPOweretaughtsignlanguagetohelpthemcommunicatewiththehearingandspeechimpaired.Butisthisallwhat“Managingdiversity”callsfor?Let’sFindout……AndmemorizeitIsitamagic???DidIreallyreadyourmind????Wanttoseehow???Comparison:-Theseweretheoriginalcards…Conclusion-Don’tjusthearwhattheperson,whileinteracting,wantstosaybutLISTENandUNDERSTANDhispointofview..Noneofthecardsweredealtonthesecondhand…..Forthat……….Weneedtodiversifyourhorizons…Diversityisnotjustinage,gender,race…itACTUALLYliesinyourthinking,yourthoughtprocessTimetoaskyourself…---Whymostofusdonotthinkaboutgoingoutoftheboundaries?---Wehadtodrawthelinesoutsidetheboundaries.Thisiswhatisrequiredofuswhenweinteractwithothersaseverythinksdifferently(outsideofourboundariesorbox).---Whyisitsohardtoothers'pointofviews?---Weoftensobusythinkingaboutourpointofview,thatwefailtoseeothers'pointofviews.Thisisanexampleofhowwesometimesseethingsthatarenotreallythere.Andthat’showwetendtoconcludethewrongfirstimpressionofsomeonebylookingatthephysicalattributes.WhatDoWeMeanByManagingDiversity?Amanagementsystemwhichincorporatesthedifferencesfoundinamulticulturalworkforceinamannerwhichresultsinthehighestlevelofproductivityforboththeorganizationandtheindividual.WhatisEEO?---EqualEmploymentOpportunities(EEO)meanseliminatingbarrierstoensurethatallemployeesareconsideredfortheemploymentoftheirchoiceandhavethechancetoperformtotheirmaximumpotential.EEOpracticesinclude:---fairnessatwork,---hiringbasedonmeritand---promotionbasedontalent.Itconcernsallaspectsofemploymentincludingrecruitment,payandotherrewards,careerdevelopmentandworkconditionsSourcesofDiversityintheWorkplaceWorkforceDiversity:GenderWomenintheWorkPlaceWomen’searningsarelessthantwo-thirdsoftheearningsofmen.Womenholdonly12%ofcorporateofficerpositions•Treatingpeopledifferentlybecauseoftheirage•Performancedoesnotdeclinewithage•Olderemployeesshowbetterjudgment,andarelesslikelytoquit,showuplate,orbeabsent•AgediscriminationismorepervasivethanmanagersAgeWorkforceDiversity:Religion---India:multiculturalcountry.---AccommodationforReligiousBeliefs---Providingflexibletimeoffforholydays---PostingholydaysfordifferentreligionsonthecompanycalendarWorkforceDiversity:CapabilitiesandDisabilitiesDisabilityIssues---Providingreasonableaccommodationsforindividualswithdisabilities---Promotinganondiscriminatoryworkplaceenvironment---EducatingtheorganizationaboutdisabilitiesandAIDSWorkplacediversityWorkplacediversityreferstothevarietyofdifferencesbetweenpeopleinanorganization.Thatsoundssimple,butdiversityencompassesrace,gender,ethnicgroup,age,personality,cognitivestyle,tenure,organizationalfunction,education,backgroundandmoreBenefitsofWorkplaceDiversity---Increasedadaptability---Broaderservicerange–competitiveadvantage---Varietyofviewpoints---Betterdistributionofeconomicopportunity---MoreeffectiveexecutionChallengesofDiversityintheWorkplace---IncreasedCostofTraining---Increaseinconflicts---Communication---Increaseinlaborturnoverandabsenteeism.---ResistancetochangeDIVERSITYMANAGEMENTPRACTICSATIBMRecruitingpeoplewithdisabilities.WorklifeBalanceWomeninworkforce.TalentMgmtDemonstratetheFollowingBehaviors---Learntheprofessionalaspirationsofallteammembersandsupporttheireffortstoachievethem.---Createopportunitiesforhighlytalentedemployeestobeexposedtoleaderswhomaynototherwiseinteractwiththem.---Createcross-functionalteamsDemonstratetheFollowingBehaviorscont..Volunteerforcommunityprojectsthatteachtolerance,bothdirectlyandindirectlyDelegatefairlyDemonstratetheFollowingBehaviorscont..CommunicateandsupportintoleranceofinappropriateanddisrespectfulbehaviorEvaluateperformanceobjectivelyConsiderindividualneedswhenenforcingcompanypoliciesandguidelinesActionsthatMakeaDifference---Talkprivatelywitheachofyouremployees---Askyourstaffabouttheirpreferences---TakeyourstafftolunchAccordingtoarecentsurveyconductedbytheFamiliesandWorkInstitute,52percentofAmericansprefertoworkwithpeoplelikethemselveswhileonly34percentwouldratherbewithcolleagueswhoareethnicallyorculturallydifferent.ConclusionAdiverseworkforceisareflectionofachangingworldandmarketplace.Diverseworkteamsbringhighvaluetoorganizations.Respectingindividualdifferenceswillbenefittheworkplacebycreatingacompetitiveedgeandincreasingworkproductivity.ConclusionDiversitymanagementbenefitsassociatesbycreatingafairandsafeenvironmentwhereeveryonehasaccesstoopportunitiesandchallenges.Managementtoolsinadiverseworkforceshouldbeusedtoeducateeveryoneaboutdiversityanditsissues,includinglawsandregulations.Mostworkplacesaremadeupofdiversecultures,soorganizationsneedtolearnhowtoadapttobesuccessfulpractices.ThankYou!!!!