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投诉信相关短语1.makereservationsforasingleroom预订了一间单人房2.aprofessionaltourguide一个专业的导游3.famoustouristattractions著名景点placesofinterest风景名胜4.customersatisfaction客户满意度accompanyinginstructions随货使用说明书5.historicalattractions历史名胜6.afive-starhotel一个五星级宾馆sharearoom共住一个房间7.faultyitems/products故障产品8.getpunishment/bepunished受到惩罚9.gowrong出毛病Thereissomethingwrongwith............出毛病/有问题/出故障10.returnmymoneytome退还我钱givehalfofone’smoneyback退还一半钱11.applyfor…申请…12.changeitforanewone/exchange…foranotherone换一件新的returnsth.foranewreplacement更换新的13.givesb.afullrefund全额退款给某人declareafullrefund要求全额退款14.fortheabovereasons基于上述理由15.travelagency旅行社16.payforthepostage付邮资17.makemistakes犯错误18.withoutpatience=impatiently没有耐心19.beforcedtodosth.被迫…20.apersonwithpatience有耐心的人21.makeanapologytosb./apologizetosb.向某人道歉22.toourdisappointment让我们失望的是...23.process/dealwithone’scomplaintatyourearliestconvenience尽快处理某人的投诉技巧点拨1.开门见山、写明目的---投诉（产品/服务/人）。Iamwritingtocomplainabout______.2.所购买产品等存在的问题3.你的要求（退货；全额退款;道歉）写信时，要注意写信的对象，运用得体的语言表达，适当增加tomyanger…等符合投诉信感情色彩的词或短语，以加强语气，使表达更加丰富。Round1争分夺秒规则：选手站起来后，要在10秒钟内完成任务。本轮积分较多的小组具有在Round2优先选择任务卡的权利。Translatethefollowingsentences.Twopointseach.1.我写信的目的是要向你投诉我最近在你们网站上购买的一双运动鞋(sneaker)。I’mwritingtocomplainaboutapairofsneakersIrecentlypurchasedfromyourwebsite.2.更糟糕的是，交鞋的日期推迟了10天。Worsestill,therewasaten-daydelayindeliveringmyshoes.3.我要求要么马上寄给我一双新的黑鞋子，要么全额退款。Idemandeitheranewpairofblackshoes(should)bepostedtomeimmediatelyorI(should)begivenafullrefund.4.请退还我30%的钱，否则我会被迫采取进一步的措施。Pleasegive30%ofmymoneyback,orIshallbeforcedtotakethematterfurther.5.她是个没有耐心的人，根本不耐心回答我的问题。Shewasnotapersonwithpatienceanddidn’tpatientlyanswermyquestionsatall.6.我要求她当面向我道歉。Idemandthatshe(should)makeanapologytomefacetoface.Translatethefollowingsentences.Twopointseach.(1)我写信是要投诉你们餐厅服务差。Iamwritingtocomplainabout_______________________________.(2)我写信是要投诉你们公司产品质量差,并要求你们尽快解决问题。_______________________________________________________________________andaskforsolutionstotheproblemassoonaspossible.(3)Sinceyourstorehasgainedagoodreputationfor____________________(客户满意度),Iamsure/confidentthat_____________________________________________(尽快处理我的投诉).I’mwritingtocomplainaboutthepoorqualitythepoorserviceinyourrestaurantoftheproductsofyourcompanycustomersatisfactionyouwillprocessmycomplaintatyourearliestconvenienceTranslatethefollowingsentences.Twopointseach.Round2任务达人规则：Round1中积分较多的组优先选择本组Round2的任务卡。其他组抢任务。（共6个任务）Task1Task3任务：在5分钟内小组讨论Passage1,2&3Task4Task2AgiftTask5123456•【Passage1】Task1•DearSir,•IamwritingtocomplainabouttheserviceoftheclerkcalledLiHuaofyourrestaurant.Firstofall,Ididmakereservationsforatablebutheforgotaboutit,(1)__________________________•(让我等了半个钟).Moreover,Iwasnottoldthatthepricesofsomeofthedisheshadincreased(2)_____________________(直到我吃完).What’sworse,heansweredmyquestions(3)___________•(不耐心)whenIorderedthemealandheevenmadeamistakeovermybill(4)________________•____________(因为粗心).Idemandedthatheshouldrealizehismistakesand(5)_____________•(得到惩罚)tobecomemoreprofessional.•Thankyouforyourconsideration.•Yourssincerely,•LiMingcausingustowaitforhalfanhouruntilIfinishedmymealwithoutpatiencebecauseofhisgetpunishmentcarelessness5points•DearSir/Madam，•IhavejustreturnedfromtheEnglishSummerCampatyourSchoolofLanguage,andI’mwritingtoexpressmyunhappinesswithyourprogram.•ItookpartintheprograminordertoimprovemyEnglishbut(1)__________________(使我失望的是),thereweretoomanystudentsinaclass,inwhichcasestudentswerenotabletopractisealot.Moreover,(2)________________________________•____________________(课程内容简单,话题不够新颖)sothatstudents’interestinEnglishcouldnotbearoused.【Passage2】Task23pointstomydisappointmentthecoursewassimpleandthetopicswerenotfreshenoughAgiftforyou.习作修改•(3)__________(更为糟糕的是),nolunchwasprovidedandthereforeIhadtogotothenearestrestaurant,whichwas30minutesaway.Itwasoncesaidinyouradthat(4)________________________•____________________________________________(学生有很多机会参加社会实践活动)butbadmintonwastheonlyactivityorganized.YoucanimaginehowupsetIamtohavewastedmytimeandmoneyandplease(5)______________________＿(请退还一半钱),orIshallbeforcedtotakethematterfurther.•Yours，•LiHuaWorsestillstudentscouldbeprovidedwithmanychancestoenjoysocialpracticegivehalfofmymoneyback【Passage2】Task33pointsDearSir,Iamwritingtocomplainaboutthetwo-daytriptoShenzhen(1)_________________________•(你们旅行社组织的).Itwaspromisedinyouradvertisementthat(2)____________________________________(一个深圳的专职导游)wouldlead30touristsasateam,butactually,thetourguideeven(3)___________________________(根本不知道确切线路)andtherewere40peopleinourteam.Besides,itwasclaimedthat(4)_______________•___________________(我们会参观5个旅游景点),whileinfact(5)____________________________•(我们只游览了3个名胜).organizedbyyourtravelagencyaprofessionaltourguidedidnotknowtheexactroutewewouldvisitfiveweonlyvisitedthreeplacesofinterestfromShenzhenfamoustouristattractions【Passage3】Task45pointsWorsestill,wenotonly(6)____________________(自付餐费)exceptlunch,butalsofourpeoplewerearrangedto(7)________________________（共住一个条件很差的旅馆）,whichwastotallydifferentfromyourpromisethat(8)____________________________