供应商品质控制手册

Page1of31CHARBROILQUALITYPLANNINGSUPPLIERHANDBOOKSeptember27,2004Revision:001Page2of31TABLEOFCONTENTS1.0GENERAL1.1Mission/Vision1.2Introduction1.3QualityPlanningHandbook1.4Language1.5Terms&Definitions1.6SurfaceDescriptions1.7DefectCategories2.0INSPECTION2.1RawMaterials2.2Subcontractors2.3IncomingParts/Components2.4GasTrainComponents2.5InProcess2.6Packline2.7OfflineTest&Inspection2.8Overinspection12.9Overinspection22.10TollGates2.11InspectionFrequency2.12Samples2.13OrganizationandResponsibility3.0PRODUCT&PROCESSSPECIFICATIONS3.1CategoricalProcessQualitySpecifications3.2CategoricalMaterialQualitySpecifications3.3Tolerances3.4Rust(comment)4.0TESTING,INTERNAL4.1Procedure/Standards4.2MeasurementStandards/Techniques4.3RequiredTests5.0TESTING,EXTERNAL5.1ProductTesting5.2TransitTestingPage3of315.3MaterialsTesting5.4RegulatoryComplianceTesting5.5CustomerSpecifiedTesting5.6CustomerFactoryAudit/ProcessInspection6.0SEGREGATION6.1Nonconformance6.2CorrectiveAction7.0TRACEABILITY7.1Protocol7.2RecordKeeping8.0DOCUMENTATION8.1VS1-SP8.2LiveFireQualityPlanningHandbook8.3Part/MaterialPrints,Specifications8.4LiveFireInspectionReports8.5CustomerInspectionReports8.6WeeklyQualityReports8.7Certifications8.8OtherDocuments9.0REFERENCE9.1References9.2RevisionsAPPENDIXASupplierChecklistAPPENDIXBSignaturePagePage4of311.1MISSION/VISIONMISSIONTofacilitatetheflawlessexecutionofalloperationalactivitiesby:•Providingleadershipforproductqualityexcellence.•Furnishingtechnicalexpertiseacrossthebusiness.•Activelypursuinganagendaofcontinuousimprovementinitiatives.•Assessing,measuring,reportingandimprovingqualityperformancemetrics.•Ensuringarelentlessfocusonproductandusersafety.VISIONToprovidesuperiorservicetoourcustomersthrougheffective,innovativeandtimelyqualityplanning,controlandimprovementactivities,insupportoftheoverallmissionofCharbroil.1.2INTRODUCTIONCharbroilrecognizesit’sresponsibilityasaproviderofqualityproducts/services.Tothisend,CharbroilhasdevelopedanddocumentedaqualitymanagementsystemincludingtheLiveFirecategoryofproducts.ThequalitysystemcomplieswiththeinternationalstandardISO9001-2000,qualitymanagementsystems–requirements.Thismanualprovidescomprehensiveevidencetoallcustomers,suppliersandemployeesofwhatspecificcontrolsareimplementedtoensureproduct/servicequality.Thismanualalsogovernsthecreationofquality-relateddocumentsandqualityrelatedactivities.Itwillberevisedasnecessary,toreflectthequalitysystemcurrentlyinuse.Itisissuedonacontrolledbasistoallinternalfunctionsaffectedbythequalitysystemandonanuncontrolledcopybasistosuppliers.Itmaybeissuedtocustomersifaneedforthemtohaveitexists.Thisdocumentservesastheofficialguide,instructionandqualityspecificationtoensurecustomersatisfactionwithinalllevelsofCharbroil-LiveFireproductdevelopmentandproduction.CertainprocessesandparameterslistedinthisdocumentwillnotnecessarilyapplytoallLiveFireproducts.Theremaybeproductspecificrequirementsthatfalloutsidethescopeofthisdocument.Thoserequirementswillbeaddressedinaseparateproductspecificdocument.1.3QUALITYPLANNINGHANDBOOK1.3.1OBJECTIVETheobjectiveofthisdocumentistoprovideasinglesourcethatcontainsallCharbroil-LiveFirequalityrequirementsforallofitsproductsandsuppliers.It’sintenttoserveasthetoplevelofrequirementandspecificationdetailandcontainsattheleasttheminimumrequirementsforanyneworexistingLiveFireproduct.Asnewproductsaredeveloped,qualitycriteriawillbeevaluatedandaddedtothishandbookasnecessary.LiveFireQAManagerwillensurelatestversionisavailabletoeachsupplierviatheCharbroil-LiveFireExtranet.1.3.2VS1-SPANDTHEQUALITYPLANNINGHANDBOOKItisthesuppliersresponsibilitytoobtain,readandcomplywithbothVS1-SP(VendorSpecification1–SourcedProducts)andtheQUALITYPLANNINGHANDBOOK.EachsupplierisrequiredtosignandreturnthesignaturepagefrombothdocumentstotheLiveFireSourcingManagerbeforeheisallowedtoproduceproductforLiveFire.NotonlydoestheQUALITYPLANNINGHANDBOOKprovidespecificdetailsforcarryingoutthedirectivesandrequirementslistedinVS1-SP,italsolistsotherrequirements,specificationsandpracticesthatarerequiredinordertoproduceLiveFireproducts.FailuretocomplywitheitherofthesedocumentscouldresultsinfinesorterminationasanapprovedLiveFiresupplier.Page5of311.4LANGUAGEAlldocuments(unlessotherwisespecified)aretobetranslatedintoEnglish.SuppliersarepermittedtomaintaindocumentsintheirnativelanguagebutanythingthathasthepossibilityofbeingcommunicatedwithanyoneintheLiveFiregroup,thecustomer,certificationagencies,etcmustbeinEnglish.1.5TERMS&DEFINITIONSADHESIONThedegreetowhichcoatingssticktosteelorothercomponents.ANSIAmericanNationalStandardsInstituteASSEMBLY(1)Acompilationofpartsorcomponentsthatmakeupalargerpartofthefinishedproduct.ASSEMBLY(2)Theprocessofbuildingorputtingtogetherpartstomakeorcompleteafinishedproduct.ASTMAmericanSocietyforTestingandMaterialsASQAmericanSocietyforQualityAQLAcceptableQualityLevelBOILINGAdefectusuallyfoundinsheetorrodsteelenamelsduetotheliberationofgassesduringfiringoftheenamel.BURNTESTTheactoftestingaproducttodeterminethedurabilityandperformanceofcoatingsunder“realworl