搜索
HMF产品选型手册2010ProductionSelectionManual2010上海好夫满电气设备有限公司ShanghaiH.F.MElectricityEquipmentCo.,LtdTel:021-51860816-860P:13402083368QQ:787452053为您量身定制机柜解决方案CustomizedCabinetSolutionsforYou上海好夫满电气设备有限公司成立于2003年，是一家专业从事机柜研发、生产、销售为一体的企业，公司成立以来，一直坚持从用户的实际需要出发，以方便，实用，安全，美观的角度进行研发和生产，并且取得国内外客户的广泛好评。我们目前涉足以下领域：化工，环保，水处理，电力系统，冶金系统，机械机床制造，核电，风电，汽车装备，消防安全监控，高速轨道交通，船舶等。Establishedin2003,ShanghaiH.F.MElectricityEquipmentCo.,Ltd.specializesinR&D,productionandmarketingofcabinets.Sincetheestablishment,thecompanyconductsR&Dandproductionconsideringconvenience,practicality,safetyandbeautifulappearancetomeettheactualdemandsofcustomers,andhasbeenwidelypraisedbythecustomersathomeandabroad.Atpresent,ourbusinesscoversthefollowingfields:chemicalindustry,environmentalprotection,watertreatment,electricsystem,metallurgysystem,machineryandmachinetoolmanufacture,nuclearpower,windpower,autoequipment,firesafetymonitoring,high-speedrailwaytrafficandvessels,etc.01我们的案例Ourcases●法属新几内亚项目、PaupuNewGuineaProject●阿尔及利亚淡水项目、AlgeriaFreshWaterProject●岭澳核电行吊项目、Ling’aoNuclearPowerTravelingCraneProject●上海外环隧道消防系统项目、ShanghaiOuterRingTunnelFireProtectionSystemProject●北京机场二期供油改造、BeijingAirportPhaseIIFuelSupplyReconstruction●沙钢一期、ShaSteelPhaseI●北京地铁十号线、BeijingMetroLine10●外高桥竹园污水厂脱水系统WaigaoqiaoZhuyuanSewagePlantDewateringSystem...............HMF上海好夫满电气设备有限公司ShanghaiH.F.MElectricityEquipmentCo.,Ltd公司90%的产品是根据客户现实要求量身定做而成。保证机柜产品安全性的前提下，同时注重外型的美观、大方，追求产品由内至外的品质感。90%productsofthecompanyarecustomizedaccordingtotheactualdemandofcustomers.Onthepremiseofensuringcabinetsafety,weemphasizethebeautifulandelegantappearanceandseekafterthequalityfrominsidetooutside.我们时刻关注着客户的需求我们深刻理解客户对产品使用安全的关注，在保证机柜产品安全性的前提下，同时注重外型的美观、大方，追求产品由内至外的品质感。Wepayattentiontothecustomer’sdemandatalltimes.Wedeeplyunderstandthecustomer’sconcernabouttheoperationsafetyofproducts.Onthepremiseofensuringcabinetsafety,weemphasizethebeautifulandelegantappearanceandseekafterthequalityfrominsidetooutside.量身定制的解决方案为了应对不断变化的市场与客户需求，我们制订了长期人才培养计划，培养了一大批具备多年行业经验的技术人员，为客户提供一对一的技术咨询及方案设计服务。为客户提供量身定制的个性化机柜解决方案是我们不变的坚持。CustomizedsolutionInordertocopewiththechangingmarketandcustomer’sneeds,wehaveformulatedlong-termpersonneltrainingplans,andcultivatedanumberoftechnicalpersonnelwithmultipleyearsofexperienceintheindustrytoprovideone-to-onetechnicalconsultationandplandesignservicestocustomers.Wewillpersistinprovidingcustomizedcabinetsolutionstocustomers.021-51860816热线电话HOTLINE02我们随时为您提供高效优质的服务，让您的采购工作全程无忧。Wewillprovidehigh-efficiencyandhighqualityservicetoyouatanytimeandallowyouacarefreeprocurementprocess.客户服务流程图CustomerServiceFlowChart03客户通过400-886-0816服务热线反馈问题Customerfeedsbackproblemsatservicehotline:400-886-0816需要上门服务的承诺24小时内专业人员上门解决Ifon-siteserviceisrequired,professionalswillvisitthecustomerin24h需要返厂处理的承诺48-72小时内给予解决Iftheproductmustbereturnedtothefactory,wepromisetosolvetheproblemin48-72h客服人员当即给予客户解决方案处理措施Customerservicepersonnelgivesasolutiontocustomersimmediately客服人员无法判断交由技术部们鉴定承诺2小时内给予解决方案处理措施Ifthecustomerservicepersonnelcannotmakeadecision,theproblemwillbetransferredtotechnicaldepartment,andasolutionwillbeprovidedin2h客服人员接收并分析客户反馈信息Customerservicepersonnelreceivesandanalyzescustomer’sfeedback客服人员电话核实问题解决情况确认问题已经得到彻底解决Customerservicepersonnelchecksthattheproblemissolvedbytelephone客服人员整理并详细记录客户反馈问题以及处理措施和客户现场工人提出的改进意见发技术生产等部门落实并存档Customerservicepersonnelarrangesandrecordsindetailthecustomer’sproblemandthesolutionandtheimprovementsuggestionfromcustomer’sworkerson-site,whichwillbeissuedtotechnicalandproductiondepartmentsforimplementationandfilingTel:021-51860816-860P:13402083368QQ:787452053客户服务流程CustomerServiceFlow完善快捷的售后服务流程我们售后服务的基本原则是首先消除客户的烦恼，再来分析产生问题的原因，并由我们承担相关费用。即使因客户原因产生售后服务费用，我们也只收取材料成本费。我们承诺在收到客户的投诉电话后24小时内给客户联系并了解跟问题有关相关信息，48小时内给客户沟通好具体的解决方案。Perfectandquickafter-salesserviceflowThebasicprincipleforourafter-salesserviceistorelievethecustomer’sanxietyandthenanalyzethecauseattheexpenseofus.Eveniftheafter-salesservicecostiscausedbycustomer’sreason,onlymaterialcostwillbecharged.Wepromisetocontactthecustomerandgettheinformationrelatedtotheproblemwithin24hafterreceivingcustomer’scomplaint,andcommunicatethespecificsolutiontocustomerwithin48h.便捷的网络查询只要在搜索网页输入“好夫满”或“机柜”，您总能在首页找到我们的网站和联系方式。每天更新的公司网站，让你及时了解公司最新动态。ConvenientInquirybyNetworkYoucanalwaysfindourwebsiteandcontactinformationjustbytyping“H.F.M”or“cabinet”inasearchpage.Thedailyupdatedcompanywebsitewillallowyoutolearnthelateststatusofthecompany.24小时为您服务24hserviceforyou04Tel:021-51860816-860P:13402083368QQ:787452053销售服务流程After-salesServiceFlow05高效便利的标准化交易流程您可以随时随地通过网络、邮件及24小时热线电话等与我们联系。我们的专业服务人员会第一时间为您提供服务。我们为订单操作制定了标准流程，绝不会因为人员差异而导致服务的不同。High-efficiencyandconvenientstandardizedtransactionflowYoucancontactusatanytimebynetwork,mailor24hhotline.Ourprofessionalservicepersonnelwillserveyouimmediately.Wehaveestablishedastandardflowfororderoperationsothattheservicewillnevervarywithpersonnel.追求100%客户满意率客户的成功就是我们最大的成功。我们力求做到最好，达到100%的客户满意率是我们一贯坚持的目标！Seekingfor100%CustomerSatisfactionThesuccessofcustomersisourbiggestsuccess.Wedoourbest,and100%customersatisfactionisourper