HND人力资源管理outcome2

IndividualReportF84T34ManagingPeopleandOrganisationsOutcome2NAME:SCN:CLASS:2ContentsIntroduction.................................................................................................3Section1:ContentandProcessTheorywithinApplication........................3Section2:Methodsimprovingjobperformance........................................4Section3a:ImportanceofTeamwork.........................................................5Section3b:Threefactorsaffectingteamcohesivenessandperformance..5Conclusion..................................................................................................6Reference....................................................................................................63IntroductionThreepointsinthisreport.UsingtheMaslow’stheoryanalysistheShangri-lahotelinthecase.Thebenefitsofexpectancytheory.Combiningwithcasewritefivewaystoimproveperformance.ThecontentofthefinalincludesBelbin-teamrolesandcontributionandthreefactorsinfluencingofteamcohesion.Thefollowingisthemaincontentofthepaper.Section1:ContentandProcessTheorywithinApplicationMaslow’stheory:Maslow’stheoryisputforwardbyMaslowinthemid-1950s.Maslowdescribesthehumanneedsintothesamepyramidfromlowtohighlevelbedividedintofivekinds.TheShangri-LaHotel’skitchenstaffareanalyzesandbasesonananalysisofMaslow’stheory.Basicandphysiologicalneeds:Thekitchenstaffhavephysiologicalneeds.SotheShangri-LaHotelmastofferskitchenstafffoodandshelter.TheShangri-LaHotelpromiseskitchenstaffthesatisfactionofphysiologicalneeds.Kitchenstaffwilldefinitelyworkhard.Safetyandsecurityneeds:Thekitchenstaffhavesafetyandsecurityneeds.TheShangri-LaHotelmustprovideinsuranceforkitchenstaffpersonalsafety.Shangri-Lalinkswithinsurancecompaniesandinsurancecompaniesprovidekitchenstaffinsurance.Socialneeds:Kitchenstaffmaintainskitchen’sregularoperation.Kitchenstaffareimportantpartinkitchen.Kitchenstaffhardworkinthekitchen,hasisabletorealizeself-value.Egoneeds:Craigisasouschefbuthedoesnotrespecttheviewsofhisemployees.Craigisnottogiventheegoofkitchenstaff.Kitchenstaffwantrespect,soCraigmastgivenegoofkitchenstaffandkitchenstaffmastself-respect.Self-fulfilmentneeds:Kitchenstaffhastheirpurposeandintents.Kitchenstaffrealizestheirvalueintheworkandmaketheirprogressinthework.Kitchenstaffworkshardandbecomeachef.ConclusionMaslow’shierarchyhasdiversification.Peopleatdifferenttimeshavedifferentneeds.4Maslowproposedthatallhumansseektofulfillahierarchyofneeds.Hishierarchyberepresentedwithapyramidbyhim.Thepotentialhaskitchenstaff’sneedandpeoplehavepotentialdemand.Maslow’shierarchyhasvariability.Peoplehavedifferentdemandindifferentenvironments.ExpectancytheoryExpectancytheoryisputforwardbyVroom.Expectancytheorythatmotivationisheightenedwhenbehaviorsarehighlyinstrumentalinachievingdesiresoutcomes.InstrumentalityincludestheShangri-LahotelManagerswantshaverewardsystemandrewardscanincludeapromotionandarise.Therewardsystemmastbefittheemployees’expectations.Manager’svalencesforrewardsweatherornotemployeesbeattractedbyrewardandrewardpositiveornegativeimpactonemployee.ConclusionThediscretionoftheexpectedvalueisembodiedbyself-interest.Manager’sRewardsSystemattractsemploysbutrewardssystemdependsonhuman’ssubjectivityandexperience.Section2:MethodsimprovingjobperformanceTherearesomanywaystoimprovejobperformancesuchasjobdesign,qualityofworkinglife,thenatureofsupervision,useoftechnology,themeaningfulnessofwork,jobrotationandimprovingjobperformanceofteammembers,autonomyandreward.SelectfivepointscombineswithcasesJobdesign:Chef’spersonalmethodsinfluencehotelmanagement.Craigpreventswaitingstaffdealwiththeproblemthataffectefficiency.RedistributionofpowerfromCraig’spowertomanagers.SoShangri-LaHotelimprovestheprocessingefficiencythatconducivehoteldevelopmentReward:Shangri-LaHotelsetsupabonussystem.Rewardscanimprovestaffmotivation.Alisarewardshotelstaffwhostudiesinlocalcollage.Hotelstaffstudiesincollagecanimprovetheirservicequalitythatforthehoteldevelopment.Alisacanfindingthemostsuccessfulpeopleandpromotingthemoutandtakethembecomemanages.Jobrotation:Shangri-Lahotelneedtrainingprograms,suchasrotations.Alisacangetmanagersworkingoneveryareaofthesiteinhotel,sotheyknowdifferent5workingenvironmentandtheyhaveavarietyofworkexperience.Jobrotationcanhelpmanagerseliminatesthemonotonyofwork.Useoftechnology:UseoftechnologyintheShangri-Lahotel’skitchen.Upgradetheproductionlineandreducedoperatingcosts.Useoftechnologyinthekitchencanimprovestheproductionefficiency.Autonomy:SouschefhasanewmenubutCraigdonotagreetousethenewmenutocook.SouschefhashispowersosouscantalkaboutthebenefitsofthenewmenuwithCraigandintroducesanewmenuinordertobettermeetcustomer’sdemands.Section3a:ImportanceofTeamworkAteammusthaveacommonpurposeorgoal.Theteamcooperationcanincreasebattertosatisfyingobjectives.Teamincreaseenterprisecompetitiveness.Theteamcooperationvanimprovingproductivityandenhancesservicequalityandinnovative.Theteamcooperationcanincreasesmotivationandcommitment.Belbin-teamrolesandcontribution：Belbinthinksnotpreferindividual,onlyhastheperfe