常见的面试行为问题

SampleBehaviouralQuestionsbyCompetencyCompetencySAMPLEINTERVIEWQUESTION(S)1BroughttoyoubytheBCPublicServiceAgencyCompetenciesthatsupportLEADINGPEOPLEChangeLeadershipPleasetellusaboutatimewhenyouledasignificantchangeinyourorganizationandhowyouhelpedotherstodealwiththechange.Tellmeaboutatimewhenyouhadtohelpothersdealwithchange.Tellmeaboutatimewhenyouanticipatedthefutureandmadechangestocurrentresponsibilities/operationstomeetfutureneeds.Givemeanexampleofatimewhenyouhelpedastaffmemberacceptchangeandmakethenecessaryadjustmentstomoveforward.Whatwerethechange/transitionskillsthatyouused?Tellmeaboutatimewhenyourdepartmentwasgoingthroughlong-termchangesorworkingonalong-termproject.Whatdidyoudotokeepyourstafffocused?ChangeManagementTellmeatimewhenyouhelpedothersunderstandoracceptasubstantialchangeintheirworkorworkenvironment.Tellusaboutasituationinwhichyouhavehadtoadjustquicklytochangesoverwhichyouhadnocontrol.Whatwastheimpactofthechangeonyou?Tellmeaboutadifficultchangeyouhavehadtomakeinyourprofessionalcareer.Howdidyoumanagethechange?Describeatimeachangeeffortyouwereinvolvedinwasnotassuccessfulasyouorthecompanywouldhaveliked.Givemeanexampleofatimeyouhadtoadjustquicklytochangesoverwhichyouhadnocontrol.Whatwastheimpactofthechangeonyou?DevelopingOthersTellmeaboutatimewhenyouhadanopportunitytodeveloptheknowledge,skillsorabilitiesofanotherperson.Describeasituationwhenyouwereabletohaveapositiveinfluenceontheactionsofothers.Tellmeaboutatimewhenyouneededtohaveco-workersworkingonaprojectwhonormallyhavedifferentworkstyles/ideas.Howdidyoupullthemtogether?Tellmeaboutatimeyoucoachedormentoredsomeonetoahigherlevelofperformanceorahigherlevelposition.Givemeanexampleofatimeyouhelpedoneofyourdirectreportsdeveloporimprovetheir(communication,negotiation,etc)skills.Howdidyoudeterminethiswasadevelopmentalneed?Tellmeaboutatimeyouhadtoprovideconstructivefeedbacktoanemployeewhowasnotmeetingperformanceexpectations.EmpowermentTellmeaboutatimewhenyouworkedtobuildasenseofcommitmentandownershipinagroup,andyousharedordelegatedresponsibility.Tellmeaboutatimewhenyousharedordelegatedresponsibility.Whatdidyoudo?Tellmeaboutatimewhenyoudelegatedaprojecteffectively.Tellmeaboutatimewhenyouneededtodelegatepartsofalargeassignment.Describeformeatimewhenyouprovidedyourdirectreport(s)withthefreedomtodeterminetheirworkprocess,withintheparametersofthetask/project,eventhoughyoumayhavecompletedtheworkanotherway.Tellmeaboutatimeyouencouragedyourdirectreportstobeactivelyinvolvedinsolvingproblemsrelatedtotheirpositionratherthancomingtoyoufortheanswers.Givemeaspecificexampleofhowyouhaveempoweredyourstafftomakeindependentdecisions.SampleBehaviouralQuestionsbyCompetencyCompetencySAMPLEINTERVIEWQUESTION(S)2BroughttoyoubytheBCPublicServiceAgencyHoldingPeopleAccountableTellmeabouttimewhenyoutookactiontoensurethatothersmetestablishedperformancestandards.Describeasituationwhereyouhadtodealwithaperformanceissue.Howdidyouhandleit?Discussaworksituationinwhichyoufeltyousuccessfullydirectedtheworkofothers.Tellmeaboutatimeoneofyourdirectreportswasnotmeetingexpectations.Whatdidyoudo?Whatwastheresult?Tellmeaboutatimewhenyouhadtoprovideconstructivefeedbacktoadirectreport,outsidecontractor,otheragency,etc.whowasnotmeetingexpectations.Tellmeaboutatimeyouneededtoimplementanewordifferentperformancestandardforyourteam.LeadershipTellmeaboutatimewhenyoutookonasignificantleadershiproleonaprojectorprogramthatyouareparticularlyproudof.Describeasituationwhenyouhadtoleadagrouptoaccomplishaspecificjob.Tellmeaboutatimewhenyoumadeanunpopulardecision.Givemeanexampleofatimeyouhadtopersuadeotherpeopletotakeaction.Wereyousuccessful?Describeatimewhenyouledormotivatedothers.Describealeadershipsituationthatyouwouldhandledifferentlyifyouhadittodooveragain.Givesomeinstancesinwhichyouanticipatedproblemsandwereabletoinfluenceanewdirection.Tellmeaboutateamprojectwhenyouhadtotaketheleadortakechargeoftheproject?Givemeaspecificexampleofhowyouhavehelpedcreateanenvironmentwheredifferencesarevalued,encouragedandsupported.CompetenciesthatsupportACHIEVINGBUSINESSRESULTSAnalyticalThinkingTellmeaboutatimewhenyouhadacomplicatedproblemtosolve.Brieflyoutlinetheproblemanddescribehowyouapproachedsolvingit.Tellmeaboutatimewhenyouhadtoanalyzeagreatdealofinformationinordertosolveaproblem.Wecansometimesidentifyasmallproblemandfixitbeforeitbecomesamajorproblem.Giveanexample(s)ofhowyouhavedonethis.Tellmeaboutatimewhenyouhadacomplicatedproblemtosolve.Describehowyouidentifiedorgainedabetterunderstandingoftheproblem.Describetheprojectorsituationthatbestdemonstratesyouranalyticalabilities.Whatwasyourrole?Tellmeaboutatimewhenyouhadtoanalyzeinformationandmakearecommendation.BusinessAcumenTellmeaboutatimewhenyourunderstandingofthebusinesshelpedyoutoachieveagoal.Tellmeaboutatimewhenyouthoughtspecificallyaboutyourorganization’sstrategyandgoalsindecidingonacourseofaction.Givemeanexampleofadecisionthatwasmadeinyourareathathadamajorimpactonanotherareaordepartment.Givemeanexampleofatimewhenyourund