康乐服务与管理教学大纲200612413217180

consciousness,thisisGovernmentOfficesectorfirstbitoftask,tofirst,andisduty-bound,insistedreportedtruth,andtoldtruth,andoutconfess,anddofacts,andpragmaticeffect,putworkoftopointsrealputtoresearchsolutionreformdevelopmentstableintheofmajorproblemShang,puttoresearchsolutionmassesproductionlifeintheofurgentproblemShang,puttoresearchsolutionworkintheexistsofhighlightproblemShang,putanendtotoConferenceimplementConference,tofileimplementationfile,nevercanmakessuperiorofdecisionanddeploymentinaimplementationLostinthesound.SystemOfficeoftheGovernmentsectormusttaketheleadinpartyandGovernmentpolicies,thedeploymentandcarryoutspecifictargets,intheimplementationefforts,forexampleontheimplementation,ontheimplementationofaperformance.CityGovernmentSystemOfficetoseriouslyimplementimplementationnational,andProvinceGovernmentsystemSecretary-GeneralOfficeDirectorConferencespirit,accordingtoaroundoverall,graspimplementationthisageneralrequirements,insistedreforminnovation,furtherchangemanagementconcept,andmanagementfunctions,andmanagementsystemandmanagementmethod;insistedqualityfirst,ensureforled,andforgrass-roots,andformassesprovidesqualityefficientservice;insistedstrictlyrulepolitical,effortsconstructionasupportpoliticalfirm,andbusinessmaster,andservicepoliticalclean,andstyleexcellentofOfficeteam.不论你是新上任的或是有经验的单位主管，这本“营业部经理晋升学员手册”可以做为你在经营单位时的重要参考资料以及备忘录。营业单位经理最主要的职责就是要引导客户经理的证券事业获得成功，为了做好引导业务成功的工作consciousness,thisisGovernmentOfficesectorfirstbitoftask,tofirst,andisduty-bound,insistedreportedtruth,andtoldtruth,andoutconfess,anddofacts,andpragmaticeffect,putworkoftopointsrealputtoresearchsolutionreformdevelopmentstableintheofmajorproblemShang,puttoresearchsolutionmassesproductionlifeintheofurgentproblemShang,puttoresearchsolutionworkintheexistsofhighlightproblemShang,putanendtotoConferenceimplementConference,tofileimplementationfile,nevercanmakessuperiorofdecisionanddeploymentinaimplementationLostinthesound.SystemOfficeoftheGovernmentsectormusttaketheleadinpartyandGovernmentpolicies,thedeploymentandcarryoutspecifictargets,intheimplementationefforts,forexampleontheimplementation,ontheimplementationofaperformance.CityGovernmentSystemOfficetoseriouslyimplementimplementationnational,andProvinceGovernmentsystemSecretary-GeneralOfficeDirectorConferencespirit,accordingtoaroundoverall,graspimplementationthisageneralrequirements,insistedreforminnovation,furtherchangemanagementconcept,andmanagementfunctions,andmanagementsystemandmanagementmethod;insistedqualityfirst,ensureforled,andforgrass-roots,andformassesprovidesqualityefficientservice;insistedstrictlyrulepolitical,effortsconstructionasupportpoliticalfirm,andbusinessmaster,andservicepoliticalclean,andstyleexcellentofOfficeteam.《康乐服务与管理》教学大纲第一部分说明一、教学目的《康乐服务与管理》课程的设置，是使学员能够系统地了解当代康乐企业的管理理论和管理模式以及当代康乐企业的管理的新经验和先进方法，了解当代康乐企业管理的最新发展动态，。通过对康乐项目的设置、康乐部的组织与人力资源管理、康乐部经理、康乐服务质量管理、康乐设备管理、康乐部投诉的处理、康乐部的经营等方面内容的学习，使学员重点了解和掌握当前绝大部分康乐项目的管理细节。二、教材和教学安排本课程采用由旅游教育出版社出版、刘哲主编的《康乐服务与管理》（第二版）为教材。本课程课内学时为72学时，一个学期内完成教学。三、教学方式本课程教材采用自学和面授相结合的方式。在学员认真学习的基础上，教师重点讲解疑难问题，布置、检察和批改作业。四、平时作业与期末考试本课程要求任课教师安排平时作业，全学期共安排六次。由任课教师批改并讲评平时作业。期末考试采用闭卷方式，试题由省电大职业技术学院统一命制。题目类型采用填空、选择、名词解释、简答和论述题。第二部分教学内容与教学要求第1章概述第一节康乐部的地位一、康乐活动的起源和发展二、康乐部的重要性第二节当代康乐业的现状与发展前景一、康乐行业的现状二、我国康乐业的发展前景第三节康乐部的主要作用和任务一、康乐部的主要作用二、康乐部的主要任务教学要求：大致了解康乐部的地位、主要作用和任务。consciousness,thisisGovernmentOfficesectorfirstbitoftask,tofirst,andisduty-bound,insistedreportedtruth,andtoldtruth,andoutconfess,anddofacts,andpragmaticeffect,putworkoftopointsrealputtoresearchsolutionreformdevelopmentstableintheofmajorproblemShang,puttoresearchsolutionmassesproductionlifeintheofurgentproblemShang,puttoresearchsolutionworkintheexistsofhighlightproblemShang,putanendtotoConferenceimplementConference,tofileimplementationfile,nevercanmakessuperiorofdecisionanddeploymentinaimplementationLostinthesound.SystemOfficeoftheGovernmentsectormusttaketheleadinpartyandGovernmentpolicies,thedeploymentandcarryoutspecifictargets,intheimplementationefforts,forexampleontheimplementation,ontheimplementationofaperformance.CityGovernmentSystemOfficetoseriouslyimplementimplementationnational,andProvinceGovernmentsystemSecretary-GeneralOfficeDirectorConferencespirit,accordingtoaroundoverall,graspimplementationthisageneralrequirements,insistedreforminnovation,furtherchangemanagementconcept,andmanagementfunctions,andmanagementsystemandmanagementmethod;insistedqualityfirst,ensureforled,andforgrass-roots,andformassesprovidesqualityefficientservice;insistedstrictlyrulepolitical,effortsconstructionasupportpoliticalfirm,andbusinessmaster,andservicepoliticalclean,andstyleexcellentofOfficeteam.不论你是新上任的或是有经验的单位主管，这本“营业部经理晋升学员手册”可以做为你在经营单位时的重要参考资料以及备忘录。营业单位经理最主要的职责就是要引导客户经理的证券事业获得成功，为了做好引导业务成功的工作Concretework,andmustdealwiththreerelationships:oneistohandlewelltherelationshipbetweenpassiveadaptationandactiveservice.Officeservicefunctionstothepassiveaspectofitswork,whichrequiresustohostleadwhenactionmustbestrictlyinaccordancewiththeintentionsandrequirementsforleadership,workwithinthelimitsofdelegatedauthority,no