招聘及面试技巧TalentAcquisition招聘步骤1.人事计划需求给出(HCrequest)3.面试和挑选4.开出条件(offer)2.寻找合适的候选人和初选5.签约&上岗管理系统TalentAcquisition职位要求•描述这个职位的主要构成要素.•包括具体的角色,责任,任务,包括和这个工作相关的工作以及胜任这个职位的关键能力和资格.如何写职务描述(JD)?TalentAcquisition•职位名称和级别•职位概要•---概述这个职位一般的和主要的工作目标•---1-2句话就可以了•首要职责–描述和列出这个工作的首要职责•要求–列出至少5项基本要求•相关联的工作TalentAcquisitionProcess:JobSpecificationGuidelinesTalentAcquisition行为取决于:Knowledge知识Skills技巧Abilities才干Attitudes态度这些就是区别优秀与普通的要素能力面试:什么是能力?6Excel超越Execute执行Engage凝聚8LEADERSHIPCOMPETENCIES8个领导能力INCLUSIVE全面性Thinkglobally,valuediversity,collaborateandconsidertheimpact放眼全球,重视多样性,合作并综合考虑对业务的影响DECIDE决策Becourageous,contribute,listen,takeaction敢于决策,贡献,倾听,采取行动SIMPLIFY简化Focusonwhatmattersmost,keepthingsstreamlinedandeffective关注最重要的事,以确保流程的简洁和高效CUSTOMERFIRST客户至上Actwiththecustomerinmind采取行动时关注客户PERSONALEFFECTIVENESS个人效力Takeownership,bearolemodel,growandlearn富有责任感,以身作则,注重发展和学习ENGAGEOTHERS凝聚他人Providedirection,developmentandinspiration指明方向,帮助发展,激发士气DRIVESTRATEGY推动战略Knowthebusiness,lookahead,planforthefuture了解业务,具前瞻性,计划未来INNOVATE创新Becreative,takesmartrisks,continuouslyimprove具创新性,机智地承担风险,持续改进7ENGAGE凝聚•Puttheinterestoftheenterpriseaheadofone‘sown置企业利益于个人利益之上•Communicatewithclarity,transparency,andhonesty清晰、透明并坦诚地沟通•Consistentlydeliveroncommitments持续一致地履行承诺•Leveragestrengthsandworktoimprovedevelopmentopportunities扬长补短,致力于改善发展机遇•Showrespectforothers尊重别人•Anticipateandunderstandscustomerneeds预见并理解顾客需求•Workcross-functionallytoensureend-to-endprocess/solutionsthatdelightcustomers•跨部门运作,确保全程/端对端流程/解决方案令顾客满意•Createasenseofurgencyfordeliveringonourpromisestocustomers•建立紧迫感以兑现对顾客的承诺•Buildbrandpassioninourcustomers在我们的客户中建立对品牌的热忱PersonalEffectiveness个人效力EngageOthers凝聚他人CustomerFirst顾客第一•Providefrequentfeedbackandcoachingtoothers经常向别人提供反馈与指导•Attract,developandengageahighperforming,diverseteam吸引、发展并凝聚高效、多样化的团队•Providedirectiontoothersthatclarifiesexpectationsandrole•向他人提供指导,阐明期望及职责•Createenergyandexcitementinothers激发他人的活力与激情•Recognizeandcelebratesuccess认可并庆祝成功8EXECUTE执行•Identifyandcommunicatethe“vitalfew”priorities发现并沟通优先工作的重中之重•Determinethekeymetricsforthebusinessandassessperformanceagainstthem确定关键考核指标,并照此进行业绩评定•Findwaystostreamlineandimproveefficiency寻求各种方法优化流程并改善效率•Removebarriersandeliminatenon-valueaddedwork排除障碍并清除无附加价值的工作•Encouragedebateandknowwhentodrivetoconclusion鼓励争论并清楚何时该得出结论•Havethecouragetovoiceconcernsandpotentialrisks有勇气表述担忧及潜在风险•Listensopenlytoothers坦诚地倾听•Generatealternativesandassesstheirbenefitsandrisks提出可选方案并评估其利弊•Maximizethepositiveoutcomesassociatedwithconflictingalternatives处理相互矛盾的可选方案时,追求最大化的积极结果Inclusive全面性Decide决策Simplify简化•Valuedifferences重视差别化•Drivealignmentandsynergiesacrosstheorganization推动公司内跨部门的一致与协调性•Buildstrongnetworksinternallyandexternallytoinfluencestrategicdecisions建立稳固的内外关系网络以影响战略性的决策•Understandtheglobal,Dell-wideimpactofyourbehavioranddecisions了解你的行为及决策对全球和戴尔的影响9EXCEL超越•KnowthecompetitionandthecompetitivedynamicsatworkintheMarketplace在工作中了解市场竞争及竞争动态•Understandindicators(financial,economic,industry)andtheconnectiontobusinessstrategies理解业务指标(财务,经济,行业)及其与经营战略的关系•IdentifyandintegratestrategiesthatclearlydifferentiateDellfromtheCompetition发现并整合使戴尔在竞争中明显区别于他人的战略•Alignindividualandteamobjectiveswithorganizationalgoalsandbusinessstrategyandtakeactionstoachievethem使个人及团队的目标和公司的目标战略一致,并采取行动达成目标Innovate•Createanenvironmentthatencouragesinnovation,andsmartrisktaking创造一个鼓励创新并巧妙地承担风险的环境•Developandapplyinnovativeideasandmethodstoachieveexcellence开发并采用创新思维及方法以达到卓越•Createanenvironmentthatencouragescontinuousimprovement建立鼓励持续改善的环境•Setboldgoalstodrivebreakthroughperformance设定有挑战性的目标以取得突破性的业绩DriveStrategy推动战略创新10TICKETSTOENTRY入职基准•Easilyadjuststonewsituations易于适应新情况•Adaptswhenfacedwithdifficultissues面对棘手问题能够适应•Responsivetochange应对变化•Copeswithuncertainty应付不确定的情形•Honestandtrustworthy诚实可信•Doestherightthing做正确的事•Alwaysmaintainshighestethicalstandards始终保持最高道德标准•Driventoachievegoals具有实现目标的驱动力•Bottom-lineoriented以底线为导向•Makesthingshappenthroughperseveranceandtenacity不懈并坚韧地付诸实现•Translatesideasintoaction将想法转化成行动•Takesinitiative,isaself-starter采取主动,是自我驱动型的人IntellectualCapacity智能Adaptable适应性Integrity&Ethics诚信与道德DriveforResults结果导向•Intelligent富有才智•Quicktounderstand理解快速•Easilycomprehendscomplexconceptsandissues易于理解复杂的概念与问题•Learnsquicklyandapplieslearningtomultiplesituations快速学习并活学活用11CUSTOMERFIRST宾客至上Actwiththecustomerinmind采取行动时观注客户RATINGSCALEEXAMPLE评分基准样本DevelopmentOpportunity发展机会MeetsDellStandard符合戴尔标准ToweringStrength突出强项Doesnotadequatelyuseinternalorexternaldataorfeedbackwhenmakingdecisionsonproduct/servicedevelopment.在就产品/服务开发作出决策时,不能充分使用内部及外部的信息及反馈CreatesandmaintainssystemsandprocessesthatmakeiteasytodobusinesswithDell建立并维持系统及流程以使客户容易与戴尔做业务Demonstratesdeepexpertiseofcustomers’industriesinordertostrategicallyaddressthetrendsthatmayimpacttheminthefuture.对客户所在行业提供深层次的专业观点,战略性地阐述可能对其未来造成影响的趋势Failstohelpbuildbrandpassioninourcustomers无法使客户对我们的品牌产生热忱Createsasenseofurgencythroughouttheteam/organizationontheimportanceofdeliveringonourpromisestocustomers在团队/组织内部普遍就建立紧迫意识,以兑现我们对客户的承诺Emphasizestheimportanceofmonitoringcustomerfeedback;takesappropriatea