皇冠假日酒店品牌人员编制表CP-Manning-(with-Chinese)-Jan-2011

HotelInfoCPY/NY/NY/NY/NY/NY/NComplexedHotelHealthclubIfYeswhatareasaresharedEngineeringAnysharedservicespleaselistContractedoutservicessecuritycarparkBanquetroomsMainballroomseating2ndballroomseatingOtherroomsstaffmealsGuardPostingsPublicAreacleaningHousekeepingAveragecoversperdayChineseRestOtherrestaurantSpaTransportationcarparkpostingsSpaTreatmentroomsSpecailtyrestSeatsOccupancyBarSeatsDailyRevenuePDROccupancypershiftChinesePDRBreakfastcoversperdayDininghallseatsShuttlebusserviceStaffLunchcoversperdayDinnercoversperdayAlldayDiningSeatsNameTotalRoomsClubFloorroomsTotalOccupancyexpectedClubFloorOccupancyDininghalloccupancypershiftPublicareaSqMetresShuttlebusserviceGuestsFormulasCPRoomAttendantsneededNotesPublicAreacleanersneededNotesFoodServiceAttendantADDNotesFoodServiceAttendantChineseNotesSecurityGuardsNeededNotesCarparkattendantsneeded52weeks5252weeks5252weeks5252weeks5252weeks5252weeks525daysperweek55daysperweek55daysperweek55daysperweek55daysperweek55daysperweek5publicholidays10publicholidays10publicholidays10publicholidays10publicholidays10publicholidays10annualleaveAverage8annualleaveAverage8annualleaveAverage8annualleaveAverage8annualleaveAverage8annualleaveAverage8sickdays(average)2sickdays(average)2sickdays(average)2sickdays(average)2sickdays(average)2sickdays(average)2daysworkedperyear240daysworkedperyear240daysworkedperyear240daysworkedperyear240daysworkedperyear240daysworkedperyear240Hoursperyear1,920minutesperdayworked480Staffperdayshift2StaffperGuestshift30PDR10Maingate1carpark1averageminutesperroom32AMshiftsperyear730AMshiftsperyear0MainHallseating100Foyer1StaffperShift1Roomsperstaffperday14Staffshiftsperyear1460Hourspershift5PDROccupancypermeal50%Staffentrance1Shiftsperday3Turndownroomsperstaffperday45292Staffhoursneeded0MainHallOccupancypermeal25%CCTVRoom1Shiftsperyear1095Percentageofroomsturneddown25.00%PDRactualpermeal5FireControlRoom1GuardsNeeded4.6daysworkedperyear240StaffperPMshift1StaffperGuestshift15MainHallOccupancypermeal25Patrol0roomsavailable350PMshiftsperyear730Lunchshiftsperyear1,217OtherEntrance0occupancy30.00%Staffshiftsperyear730Hourspershift3StaffperShift5roomstoclean38,325146Staffhoursneeded3,650StaffpershiftforPDR7Shiftsperyear5475roomstoturndown9,581Staffpermainhall1GuardsNeeded23Rmcleaningstaffneeded11.41StaffperNightshift1StaffperGuestshift15Staffneededperday8turndownstaffneeded0.89Min=1.5Nightshiftsperyear730Dinnershiftsperyear1,217Foodattendantsneeded13roomattendantsneeded12Staffshiftsperyear730Hourspershift5146Staffhoursneeded6,083Totalhoursneeded9,733TotalPA584TotalFoodsevicestaff5PerdayBreakfastGuests00LunchGuests#####50DinnerGuests#####50Perday000Trainees(Local)Traineesareincludedinband9&10positionsContractstaffMaximunTraineesBellStaff83LobbyLounge41Bar41ADD155Banquet103FormulasCPNotesManningGuidelinesStaffPerroomstdPreOpeningChineseRestaurantleasedoutExpatriatesMaximunIncGMCrownePlazalessthan300rooms1.201.102CrownePlazaabove300roomsbutlessthan3501.101.002CrownePlazaabove350rooms1.000.903EAMDirectorRoomsHotelManagerCrownePlazalessthan300roomsNoNoNoCrownePlazaabove300roomsbutlessthan350YesYesNoCrownePlazaabove350roomsYesYesNoCanbealteredifGMisRGMorAGM.DOPtoapprove.DirectorofRoomsAdministrationAssistantAssistantFrontOfficeManagerManagementTraineeLoyaltyManagerGuestServicesSupervisorGuestRelationOfficerGuestServicesAgentChiefConciergeConciergeTransportationSupervisorDriversClubloungeExecutiveClubManagerGuestServicesAgentGuestServiceCenterManagerGuestServicesAgentGuestServicesSupervisorGuestRelationsAgentExecutiveHousekeeperAsstExecutiveHousekeeperHousekeepingCoordinatorHousekeepingSupervisorExecutiveClubCROWNEPLAZAHOTELMANNINGGUIDEGuestServiceCenterInsmallerhotelsLoyaltymanagertosupervisethisareaOver300roomsonlyGuestservicecentretodirectlydealwithrequests.BothFloorsandPublicAreasLargeroperationsonlyConsidercontractingoutClubloungereportstoLoyaltymanagerHousekeepingCanconsiderGuestServiceCentreManagertosuperviseNumbersdependantonlocationinhotel,closetoreceptionornotBusinessCentreUsefrontdeskovernightifbusinessquiteNotrequired.UseBCstaffNotusedforhotelslessthan350roomsForeignerpreferredTwoforHotelsover400roomsAllFrontofficestafftobecalledGuestsservice,guestrelationsetctoallowformultiskillingofstaffOnlyforover400roomhotelsGuidelinesaremaximum.IfneededtoexceedDOPmusthaveapproval.LocalTraineesareincludedinthemanningguideOnlyifthehotelisover300roomsROOMSDIVISIONOutsourcingcanbeconsideredtoreducemanningwhereappropriateWhereahotelhasspecialneedsalterationsaretobeapprovedbyRegionalHRandDOPNoadditionaltitlescanbeadded.Numbersonlytobeadjusted.HousekeepingAttendantHousekeepingAttendantFloristLaundryContractoutifappropriateContractoutifappropriateContractoutifappropriatePublicAreaAllHKstaffarecalledAttendantstoallowformultiskillingleadingtooptimaluseoflabourAdministrationDirectorofFood&BeverageF&BManagerAsst.DirectorofFood&BeverageF&BMarketingExecutiveChineseOperationsManagerChineseExecutiveMasterChefExecutiveChefExecutiveSousChefAdministrationAssistantKitchensFoodServiceAtten