VendorAssessmentProcess-DetailIntroductionAsaleadingretailerandaglobalpurchaser,Kingfishermustensurethatitsproductsaresourcedfromfactoriesthatcandemonstrateconsistentsupplychainmanagementtoguaranteeacceptablequalityofmerchandise,withoutcompromisingKingfisherenvironmentalandethicalpolicies.ThissectionexplainstheVendorAssessmentProcess.OverviewofProcessKingfisherSourcingOrganisation,oritsnominatedagents,carryouttheassessment.GradeswillbeawardedfortheassessmentsofQualityManagementsystems,EnvironmentalandEthicalperformance,andRoHSmanagementsystems.Thesegradesareforaparticulartypeofproductfromaspecificfactory.IfaVendorsubsequentlywishestochangethetypeofproductitsuppliesorthefactoryituses,thenaformalrequesttoKSOVendorAssessmentandDevelopmentManagerwillberequired,andare-assessmentofthesupplychainoverallgradingcarriedout.Therearetwopartstotheassessment:zFactoryCommercial&CapabilityAppraisal(FCCA)zFactoryAssessmentProcessFactoryCommercial&CapabilityAppraisal(FCCA)ThisquestionnairedetailsalltheinformationthatmustbeprovidedbytheVendortoKSObeforeanassessmentcancommence.SeeAppendix6:FCCATheFCCAandallinformationneededshouldbereturnedtoKSOwithin5workingdays.FailuretoreturntheFCCAontimewouldmeanthatthefactoryapproval/re-assessmentprocesswouldnotproceed.UponreceiptoftheFCCA,Vendorwillbecontactedtodiscussthesubmitteddocumentsandtoagreeontheassessmentdate.IfVendorhasanyconcernorunabletoprovideanyoftheinformation,theymustcontacttheKSOrepresentativeimmediately.Ifnecessary,theassessmentwillbedelayeduntilthecorrectdocumentsareprovided.FactoryAssessmentProcessThefactoryassessmentconsistsof:zAssessmentofqualitymanagementsystemsandcontrolszAssessmentofenvironmentandethicalissuesOnthispageIntroductionOverviewofProcessFactoryCommercial&CapabilAppraisal(FCCA)FactoryAssessmentProcessTheLaddersApproachTheQualityLadderTheEnvironmentandEthicalLOngoingRe-assessmentCostofAssessmentGuidetoSocialResponsibilityVendorsKingfisher'sVisionPleaserefertoKALVendorManualCDforfulldetail.SeeAppendix7:FactoryAssessmentReportzAssessmentofRoHSmanagementsystem(forproductscoveredundertheRoHSDirective)Duringassessmenttheauditorwillvisitallpartsofthefactorypremises,includinglivingaccommodation,ifpresent,andwillalsointerviewworkers.TheauditorwillgothrougheachquestionontheFactory/RoHSAssessmentReport.AgradeisgeneratedaccordingtothestandardGradingMatrixSeeAppendix9:FactoryAssessmentGradingMatrixThesameprocessgeneratesaQualityManagementgradeandanEnvironmentalandEthicalManagementgrade.Also,thefactoryisassessedagainst13criticalfailurepointsfor4QualityManagementissuesand9EnvironmentalandEthicalissues.ThesearetheabsoluteminimumstandardsKingfisherrequiresforeachfactory.TheseareshownintheFactoryAssessmentReportasaCFP,CriticalFailurePoint.SeeAppendix11:CriticalFailurePoints-SummarySheetTherequiredtargetQualityManagementgradeisrelatedtothetypeofproduct.SeeAppendix12:MinimumFactoryQualityManagementGradeRequirementsFortheEnvironmentalandEthicalManagementgrade,theabsolutetarget'entrylevel'tosupplyOpCosisgrade5.However,itisexpectedthatfactorieswillimmediatelystartto'climbtheladder'tograde4andbeyondinlinewiththeKingfisherCodeofConduct.SeeAppendix13:KingfisherCodeofConductforFactoryWorkingConditionsSeeAppendix8:RoHSAssessmentReportAccesstoallareasoffactorypremisesanddocumentationmustbemadefreelyavailable.SeeAppendix10:RoHSAssessmentGradingMatrixKingfisherwillnotsourcefromfactoriesthatdemonstrateanyofthesecriticalfailurepoints.AfactoryisonlyallowedtosupplyOpCosifitobtainsrequiredtargetgradesinQualityManagement,EnvironmentalandEthicalManagementandEthicalManagementandRoHSManagementSystem.TheLaddersApproachKSOusesaladdersapproachofassessmenttoallowastagedapproachPleaserefertoKALVendorManualCDforfulldetail.todevelopingqualitysystemsandenvironmentalandethicalpositionoffactories.zForqualitymanagement-factoriesarerequiredtoreachaspecifictarget'rung'dependentonthetypeofproductmanufactured.zForenvironmentalandethicalissues-itallowsastagedprocessofcontinuousimprovement.Note:WhereCFPsarefound,thefactorymustcorrectthembeforeitcanevengetontothelowestrungsoftheladders.Factoriesnotmeetingtargetgradesmustcompletecorrectiveactionstobeupgradedtotheappropriategrades.TheQualityLadderFortheQualityLadder,therungsrangefromAtoEwithAbeingthetoprung.MinimumrungneededforproducttypeABestinClassHigh-techproduct,highqualitycustomerexpectationand/orhighvalue,e.g.high-endAVproducts,'kitemarked'safetyproductsBVeryCapableProductsrequiringhighsafety/legislativecontrol,e.g.electricpowertools,mainslighting,SDACTypicalProductsrequiringhighmanufacturingcontrol,mediumsafety/legislativecontrol,e.g.gardenfurniture,children'spaddlingpools,strikinghandtoolsDManagedRiskProductsrequiringminimalsafetycontrolbutwithreasonablymanagedqualitye.g.curtainpoles,bathroomaccessories,non-strikinghandtoolsEAtRiskSimpleproductsrequiringminimumqualitycontrolinmanufacturinge.g.basicXmasdecorations(i.e.nonCE),tile-spacersTheEnvironmentandEthicalLadderFortheEnvironmentandEthicalLadder,therungsrangefrom1to5with1beingthetoprung.1ProudofStrateg