电话英语 口语教案Talking on the phone

Copyright©NewDynamicInstitute2012TalkingonthephoneSissyTelephoneSkillsIntroducingyourself:-ThisisTom.-Kenspeaking.Askingwhoisonthetelephone-Excuseme,whoisthis?-CanIaskwhoiscalling,please?AskingforSomeone:-CanIhaveextension321?-CouldIspeakto...?-CanIspeakto...?Informal-MayIspeakto...?Formal-IsJackin?VeryinformalTelephoneSkillsConnectingSomeone:-I'llputyouthrough.[Ialsosuggestgivingtheextensionaspeopleoftengetlost.PuttingSomeoneonHold:-Canyouholdtheline?-Canyouholdonamoment?Howtoreplywhensomeoneisnotavailable:-I'mafraid[NAME]isnotavailableatthemoment.-I'mafraidthelineisbusy.-Mr.Jacksonisn'tinatthemoment.-Mr.Jacksonisoutatthemoment.TelephoneSkillsTakingaMessage:-CanItakeamessage?-CanItellhimwhoiscalling?-Wouldyouliketoleaveamessage?RolePlay1SissybookedthisFriday'sclass,butshecannotcometoNDIthatday.Shewantstocancelthatclass.YouarethereceptionistofNDI,andyouanswerSissy'sphone.Let'sbegin.You:-Goodmorning,NewDynamicInstitute.Sissy:...You:...Sissy:...RolePlay2StudentA:YouwanttospeaktoMs.Brownaboutyouraccountwithhercompany,W&W.IfMs.Brownisn'tintheoffice,leavethefollowinginformation:Yourname-Telephonenumber:347-8910(oruseyourown)-CallingaboutchangingconditionsofyourcontractwithW&W-Youcanbereacheduntil5o'clockattheabovenumber.IfMs.Browncallsafter5o'clock,sheshouldcall458-2416.RolePlay2StudentB:YouareareceptionistatW&W.StudentAwouldliketospeakwithMs.Brown,butsheisoutoftheoffice.Takeamessageandmakesureyougetthefollowinginformation:-Nameandtelephonenumber-askstudentAtospellthesurname.-MessagestudentAwouldliketoleaveforMs.Brown.-HowlateMs.BrowncancallstudentAatthegivetelephonenumber.InformationbyphoneGoodafternoon,HandHSupplies.-Hello,isthisCustomerService?-I'dliketospeaktotheCustomerServiceDepartment.-CouldIspeaktotheCustomerServieDepartment?InformationbyphoneThisisAngelainCustomerService.HowcanIhelpyou?-Iwouldlikesomeinformationaboutorderingyourproducts.-CanIaskyousomequestionsaboutorderingyourproducts?-Yes,Ihavesomequestionsaboutorderingyourproducts.InformationbyphoneWhatwouldyouliketoknow?-CanIorderbyphone?-Doyoutakephoneorders?-Isitpossibletoorderyourmerchandisebyphone?InformationbyphoneYes,wework24hoursadayandwe'reopen7daysaweek.-Couldyousendmeyourcatalog?-Iwouldlikeacatalog,please.-Canyoumailmeabrochure?InformationbyphoneIdon'thaveanyofyourcontactinformation.MayItakeyourcompany'sname?-I'llfaxyouthecontactinformation.-CanIemailyouthecontactinformation?-MayIfaxyouthecontactinfo?InformationbyphoneDoyouhaveanyotherquestions?-Yes,isSanDiegomylocalbranch?-IsSanDiegomylocaloffice?-DoyouhaveabranchinSanDiego?InformationbyphoneYourlocalbranchisinLosAngeles.-And,doyoudeliver7daysaweek?-Doyoudeliveranydayoftheweek?-Youdeliveranydayoftheweek?InformationbyphoneMayIhelpyouwithanythingelse?-Idon'tthinkso,no.-No,Idon'thaveanythingelsetoask.-Thanks,butIdon'thaveanyotherquestions.OnthephoneHello,thisisCatonaComputers.Whowouldyouliketospeakto?-Mr.GordoninAccounting,please.-CanItalktotheAccountingDepartment,please?-IsMr.Gordonthere,please?OnthephoneWhat'syourname,please?-I'mMr.Jang.-MynameisBeck.-JohnLopez.OnthephoneHowdoyouspellthat?-J-A-N-G.-B-E-C-K.-L-O-P-E-Z.OnthephoneWhereareyoucallingfrom,sir?-FromPowervexinGreatBritain.-I'mcallingfromQuickyearinChina.-Sudhi-fiinRussia.OnthephoneWhatisyourposition?-IworkintheExportDepartment.-ExportManager.-Accountant.OnthephoneI'msorrysir,butMr.Gordonisinameetingnow.-Nevermind.-Oh,O.K.-Isee.OnthephoneCanItakeamessageforhim?-Nomessage,thankyou.-Icancallbacklater.-No,Icanphonelater.BusinessCallsI'dliketoreceiveyourcatalog.Withapricelistinyen,ifthat'spossible.-I'mafraidwedon'thaveapricelistinyen.-Allofourpricesareindollars.-Ourexportpricesarequotedindolloars.BusinessCallsThat'llhavetodo,then.-CanIhaveyourcompanynameandaddress?-Wouldyougivemeyourcompanynameandaddress?BusinessCallsThat'sallright.Sendmewhateveryou'vegot.-Wouldyougivemeyourcompanynameandaddress?-CanIhaveyourcompanynameandaddress?BusinessCallsThenameisBoardman.-I'msorry,canyourepeatthat?-Couldyouspellthatforme,please?-Wouldyoumindsayingthatagain?BusinessCallsBoardman:B-O-A-R-D-M-A-N.-Andyouraddress,Mr.Boardman?-Thankyou.I'vegotthatnow,Mr.Boardman.-Yourcompanynameandaddress,Mr.Boardman?BusinessCallsTOKYOEngineeringSystem,7,HATCHMOBORI7CHOMECHUOU-KU,TOKYO104JAPAN.-Thankyouverymuch,Mr.Boardman.I'llgetthatofftoyourightaway.-I'llputthatinthemailforyou,Mr.Boardman.-I'llseeyougetthatassoonaspossible.BusinessCallsLaterintheday,youcalltomakearrangementstoattendnextmonth'stradeshowinBoston.ConventionCenter.HowcanIhelpyou?-CouldIhavesomeinformationaboutthestands,please?-We'rehavingsecondthoughtsaboutourstand.-Iwouldliketoconfirmmycompany'sregistrationatnextmonth'sshow.BusinessCallsWhatsizestanddidyouhaveinmind?-Thirtysquarefeet.-Wepre-bookedthesmallestsize.Butonsecondthought,we'dlikealargerone.-We'relauchinganewproduct,soweneedalargestand.BusinessCallsDoyouhaveanypreferenceforthelocation?-Wedon'twanttobetooclosetoourcompetitors.-Ascentrallylocatedaspossible.-Idon'twanttobeputinthemiddleofnowhereagain!BusinessCallsIcanofferyouastandnearthecenter,b