FG公司质量管理现状分析与改进对策

华中科技大学硕士学位论文FG公司质量管理现状分析与改进对策姓名：程锋申请学位级别：硕士专业：工商管理指导教师：欧阳明德20080630IODMISO9000TS16949BenchmarkingFGFGFGODMIIAbstractQualityisthebasisofthecompany.Thehigh-qualityproductisparticularlyimportantfortheOriginalDesignManufacturers(ODMs),becauseitscorecompetenceisreflectedinthehigh-quality,low-costandrelativelyfastspeedofthetechnologicalinnovation.However,thequalitymanagementleveloftheChinesecommunicationsequipmentmanufacturersisnothigh.ThereisasubstantialgapbetweentheChinesecommunicationsequipmentmanufacturersandthesimilarforeigncompanies.So,thereisarealisticandlong-termsignificancetofocustheresearchonthequalitymanagementsituationofthedomestictelecommunicationsequipmentmanufacturers,findingouttherootoftheproblems,andimprovingthequalitymanagementaccordingtothespecificconditionsofthecompanies.Inthispaper,firsttherewasabriefintroductiontothestagesofthedevelopmentofqualitymanagement,theideasandresearchfindings,thequalitymanagementsystemstandardsandtheEightPrinciplesofqualitymanagement.Somequalityideasandmethodswereimpliedinthispaper,suchasISO9000qualitymanagementstandards,TS16949qualitymanagementspecificationandBenchmarkingetc.Inthethirdchapter,theFGCompany,adomesticcommunicationsequipmentmanufacturer,waschosenastheresearchsubject.Thentherewasanintroductiontothequalitymanagementsystemofthecompany,analyzedthepresentsituationofitsqualitymanagementsystem,foundouttheproblemsanditsrootcauses.Intheforthchapter,somemeasuresandimprovingassumptionsweretakenaccordingtotheanalysisoftheproblemsofitsqualitymanagementsystem:(1)howtooptimizethecompany'squalitymanagementsystemstructure;(2)strengthenthepurchasequalitymanagement;(3)strengthenthemanufactureprocessqualitymanagement;and(4)strengthenthequalitypersonnelofthecompany.Keyword:ODMQualityManagementQualityManagementSystem2008620____“”111.1[1,2]IS09000IS014000ODMOriginalDesignManufacturerPowerwaveAndrewRFSKathreinElcoteq1ISO900120002FGFG1.2ODM3TS1694920021.3FGBenchmarkingFGFG422.12.1.1[3,4,5,6]2030[7]203050[8]TQM2060[9]5[10,11]2.1.2ISO19861987ISO90002000ISO/TC1762000ISO9000[12][13]ISO9000QS90001998VDA6.1EAQF94AVSQ941999IATFISO/TS169491999200231ISOIATFISO90012000ISO/TS169492002[14]ISO/TS169492002TS16949ISO90012000[15,16,17]62.22.2.12050[18][19][20]60[21]1987[22,23]7[24,25]2.2.219936ISO900020002000ISO9000ISO9000ISO90012000[26][27]TS16949TS16949FGTS1694982.2.38061)Benchmarking1976[28](APQC)[29][30,31][32]FG92)20[33]ODM[34]ODM3)[35][36]ABCA104)[37]FMEAFMEA[38]FMEA5)[39]11[40]123FG3.1FGFG19891.63000FGFG26022060020100FG200GSMCDMACDMA2000WCDMATD-SCDMAWiMAXFGFG1999ISO900119942002ISO900120002007TS16949TS16949PPAPAPQPFMEAMSASPCTS169496SIGMADMAICFG133.2FGFG1999ISO900119942002FGISO900120002007TS169492002FG3.2.1FG3-1FG143.2.2FG3-2FG1)(1)(2)(3)(4)QAQEQAQE15(5)(6)(7)2)FG3)4)16/5)3.2.3FGFGFG3-1FG1500PPM270%3100%46%173.2.4FGFG3-33-3FG3.3FGFG2004FG30003-4FG3.110.30.792.6618/3-4FGFGFG3-5FG3-5200510FG3000PPM800PPM2007/30040735PPM200720051929034575061.7282PPMFGFG2007FG11FGCS1CS1FGFG75200PPM50PPMCS1FG3-62007FG4.333-6FG200720—McKinsey&Company,Inc3-2[41]3-21.2.3.4.5.1.2.13%3.1.˜4,800ppm2.5%3.3%4.Cpk1.2.3.4.“”“”5.1.ParetoSPC2.QFD“”1.900ppm2.3.1%3.2.7%4.Cpk1.331.“”“”“”“”2.3.4.“”“”1.QFDDFMEAPFMEAFTA2.(Poka-Yoke)1.300ppm2.1.5%3.1.7%4.Cpk1.67213-21.“”2.“”3.70—80%“”4.“”5.6.100ppm0.8%0.8%Cpk2.0FG3-2FGFGTS169496sigmaFG3.4FG3.4.120042006FG50223-72006FG2004FG600200FG2005FG2000?—?—100023FG2005103-1FG3-5243.4.2FGFGFG252004200750FGFGFGFGFGFGFG3.4.3FG800PPM900PPM2.71FGFG4FG1010020FG266030FGFG1)FMEAFGFGFMEACPFGFMEAFMEAPFMEA[42]FG2)27FG20077——850MDRF/A50——3)SPCFGFGFMEASPCSPC4)283.4.4FG505010FG294FGFGODMFG4.12008FGFG3000200840002005103-13.4.11)2005QFDFMEA302)[43]FG[44,45]3)2005314)FG4.2FGNOKIABenchmarkingNOKIAFGFG4.2.12004FGNOKIANOKIA3FGFGNOKIA2007FGNOKIA452PPM321)NOKIA————NOKIANOKIAE0E4NOKIANOKIANOKIANOKIA2)FGNOKIAFGFGNOKIAFGFGFGNOKIAFG333)NOKIANOKIANOKIANOKIA4.2.2FG1)FGABCAAA232)FGFGNOKIA34FGFG3)FGAA4.3FGFG354.3.1FMEAFGFMEACPFMEAFMEAFMEAFGPFMEAPFMEACP4.3.2PFMEACP850MDRF/AFG364.3.3SPCSPCCPKSPCCPKCPKFGSPC4.3.4FG37FG1100%100%100%QAFG4.4FG384.4.150%FGFG1-2FG4.4.2FGFGFG39FGFG40ODMFGFGFG1)FG2)FG3)FG412008.6.3042[1],..,200712:6869[2]..·,20069:7879[3]..:,2005[4],..:,2003[5],,..:,2005[6]..:,2005[7]..:,1994.8595[8]Wetherill.G.B.StatisticalProcessControlTheoryPractice.London:ChamanandHall,1991.3738[9]..:,2004[10],..:,2002.312313[11]MohammadTalha.Totalqualitymanagement(TQM):anoverview,TheBottomLine.ManagingLibraryFinances,2004,Volume17(No.1)[12],ISO9000,,200306:1718[13]JackWest,JohnE.UsingtheWholeISO9000FamilyofQualityManagementSystemStandards.QualityEngineering,October2007,Vol.19(No.4):385392[14].ISO/TS16949:2002.:,2008[15]JackWest,CharlesA.Cianfrani,JosephJ.Tsiakals.QualityManagementPrinciplesandtheISO9000:2000Revisions.QualityProgress,March2000,Vol.33(No.3)[16].ISO9000:2000.,200106:343643[17]JackWest,CharlessACianfrani,JosephJTsiakals.Qualitymanagementprinciples:FoundationofISO9000:2000family.QualityProgress,2000,Vol33(2):113116[18]HarperA.Roehm,JosephF.Castellano.TheDemingViewofaBusiness.QualityProgress,February1997,Vo