沃尔玛防损部指南手册

LOSSPREVENTION防损SAM’SClub山姆会员店LossPrevention防損LossPrevention防損SAMSCLUBConfidential05/25/20InternationalOperationsManual324-1KEYCONTROLS關鍵控制點Thefollowingprograms,whenconsistentlyutilizedthroughouttheInternationalDivision,willhelpcontrollossestoourcompany.Theprogramsaredesignedformandatorycompliancebyeachcountryinwhichwemaintainoperations,withmanagers/partnersheldaccountablefornon-compliance.Theprogramresultsaretobeforwardedthroughthedivisionalchannels.Ultimately,thiswillimproveconsistencyinthefiguresthatarriveattheBentonvilleHomeOfficearedistributedtootherdivisionsinthecompany.以下計劃，若在整個國際部門中統一貫徹使用，將有助於控制公司損失。每一個業務所在國家的公司都必須執行該計劃，如有違反，經理/合伙人將對此負責。計劃結果將通過部門渠道傳遞。最終，這將提高傳送至本頓維爾總部和分發至公司其它部門的數據的一致性。KEYCONTROLCHECKLIST關鍵控制點檢查清單INTRODUCTION介紹Thecontrolsdesignedas“PriorityKeyControls”areidentifiedasbeingcontrolsthatdirectlyimpactshrinkageandotherkeyoperationalareas.Byisolatingthecontrolsthathavethestrongestimpactonshrinkage,wecandevelopamorenarrowfocusontheseissuesandbettercontroleachclub.Byensuringthatthesecontrolsareinplace,wearetakingthestepstoloweroverallshrinkagecost.Thechecklistwillalsoservetosetprocedures,provideacheckpoint,andserveasatrainingtoolformanagement.Thesecontrolswillapplytoalldivisions,regions,andclubs.TheformenclosedwillbeutilizedatalltimeswhenconductingtheKeyControlChecklist.優先關鍵控制是指那些直接影響損耗和其它關鍵營運區域的控制。通過分離對損耗有強烈影響的那部分控制點，我們可以著重于這些問題并更好地控制每家會員店的損耗。通過確保這些控制到位，我們得以採取步驟降低總的損耗成本。清單也幫助我們建立程序，提供要點，同時亦是管理層的培訓工具。這些控制將適用于所有部門、區域和會員店。所附表格將在處理關鍵控制點檢查清單時一直使用。LossPrevention防損LossPrevention防損SAMSCLUBConfidential05/25/20InternationalOperationsManual325-2EXPECTATIONS期望值GENERALMANAGERS总经理EachGeneralManagerwillberesponsibleforhavingaPriorityKeyControlChecklistcompletedbyanAssistantManagerwithintheassignedclubeachmonth.每位总经理都要负责每月督促一位副總完成指定會員店內“重点区域检查一览表”。ImmediatelyuponcompletionofthischecklistitshallbesubmittedtotheDirectorofOperationsandSam’sClubLossPreventionSupervisor.本一览表完成后，要立即提交给营运总监和山姆会员店防损主管。Themanagerwhocompletesthemonthlychecklistwillsubmitaclubplanofactiontocorrectanyopportunitiesidentifiedduringthereview.制作月度一览表的经理要提交一个会员店行動计划，对评审中间出现的情况，予以纠正。Planswillbereviewed/approvedbytheGeneralManagerandwillbesubmittedtotheDirectorofOperationsandSam’sClubLossPreventionSupervisorwithin48hours.行动计划要由总经理审核批准，并在48小时内提交营运经理和山姆会员店防损主管。CopiesofactionplanswillbefiledbymonthandmaintainedwithintheManager’soffice.行动计划的副本要逐月存档，并保存在经理的办公室内。DIRECTOROFOPERATIONS营运总监Asatooltoensuretheclubsarescoringeachareahonestly,theDirectorofOperationswillconductaKeyControlChecklistonceaquarterineachoftheclubsinajointeffortwiththeLossPreventionSupervisor.为了使会员店在每个营运区的得分都确实可靠，营运总监同防损主管每季一次在各会员店实施“重点区域检查”。TheDirectorofOperationsshouldmaintaineachclub’sresults.营运总监要对每个会员店的调查结果保留记录。LossPrevention防損LossPrevention防損SAMSCLUBConfidential05/25/20InternationalOperationsManual326-3EXPECTATIONS–CONT’D期望值—续Sam’sClubLossPreventionSupervisor山姆会员店防损主管TheSupervisorwilltabulatescoresfromeachclubonamonthlybasisandsubmitresultstotheInternationalLossPreventionOfficeinBentonvillenolaterthanthe5thofeachmonth.防损主管每个月要将每个会员店的得分列成表，并在每个月五号之前将最终结果提交本顿维尔国际部防损办公室。Theenclosedformwillbeusedwithoutexceptioninthereportingofthesefigures.在上报这些数字时，都要使用以下所附表格，不得例外。ThesupervisorwillconductaKeyControlChecklistineachclubonceperquarteralongwiththeD.O.防损主管要同营运总监一起在各会员店每季实施一次“重点区域检查”。TheSam’sClubLossPreventionSupervisorshouldmaintaineachclub’sresultsforreview,whichwillnotbereportedintotheHomeOffice.每个会员店防损主管要保留每个会员店的评审结果，此评审结果不上报总部。SCORINGANDREPORTING打分与上报EachitemontheKeyControlChecklistisworth25points.重点区域检查一览表”的每一项为25分。Nopartialpointsareallowedwithintheseareas.不允许偏袒打分Ifareasoffocusarenotadheredtoonaconsistentbasistherewillbenopointsawarded.如果关键要点不符合常规要求，不给分。ACCOUNTABILITY责任GeneralManagerswillbeheldaccountableforCorrectionofErrorexceptions.总经理要对错误的更正负责。GeneralManagersfailingtocompletetheKeyControlChecklists,notholdingAssistantManagersand/orclubPartnersaccountableforCorrectionofErrorexceptions,orfailingtocompleteandfollowuptoActionPlansWILLreceiveperformancecoaching.总经理未能完成“重点区域一览表”，没有能让副总或会员店员工对错误进行纠正，或者未能完成和跟踪行动计划，要接受行為指导。LossPrevention防損LossPrevention防損SAMSCLUBConfidential05/25/20InternationalOperationsManual327-4ACCOUNTABILITY–CONT’D责任-续DirectorofOperationsrequiredtofollowup.营运总监要跟踪指导DirectorofOperationsfailingtocompletetheQuarterlyKeyControlsineachClubandnotholdingGeneralManagersAccountableforCorrectionofErrorsexceptions,orfailingtofollowuponActionPlansWILLreceiveperformancecoaching.营运总监未能完成对每个会员店的“季度重点区域检查”的控制，未能让总经理对错误的更正负责，或未能对行动方案进行跟踪指导者，要接受行為指导。Sam’sClubLossPreventionSupervisorsrequiredtofollowup.山姆会员店防损主管要跟踪指导RegionalLossPreventionSupervisorsfailingtocompletetheQuarterlyKeyControlsineachClubandnotholdingGeneralManagersaccountableforCorrectionofErrorsexceptions,orfailingtofollowuptoActionPlansWILLreceiveperformancecoaching.地区防损主管未能完成每个会员店的“季度重点区域检查”，未能让总经理对错误的更正负起责任，或未能对行动方案进行跟踪指导者，要接受行為指导。LossPrevention防損LossPrevention防損SAMSCLUBConfidential05/25/20InternationalOperationsManual328-5PRIORITYKEYCONTROLCHECKLIST重要关键控制点一览表CLUB#会员店号____________LOCATION地址_______