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西餐厅服务英语NEWCENTURYGRANDHOTELBEIJINGWESTERNRESTERANTANSERVICEENGLISHThekeywordsofEnglishstudyBraveryPersistenceDiligence勇敢毅力勤奋Departmentsinourhotel酒店部门HumanResourcesDivision人力资源部FinanceDivision财务部Sales＆MarketingDivision市场部RoomsDivision房务部Food＆BeverageDivision餐饮部SalesDepartment销售部WesternRestaurantBasicEnglish西餐厅基础英语Departmentsinourhotel酒店部门RecreationDepartment康乐部EngineeringDepartment工程部SecurityDepartment保安部CommunicationsDepartment公关部FrontOfficeDepartment前厅部HousekeepingDepartment管家部PurchasingDepartment采购部DinnerknifeDinnerspoonDinnerfork主餐刀主餐勺主餐叉IntroduceTableware餐具介绍TeaspoonFruitforkButterknifeSaladknifeSteakknife咖啡勺水果叉黄油刀色拉刀牛排刀IntroduceTableware餐具介绍ChopsticksChinesespoonDessertfork/spoon筷子瓷勺甜点叉/勺IntroduceTableware餐具介绍chopstickrestTrayAshtraybowl筷架托盘烟缸碗IntroduceTableware餐具介绍MatchToothpickToothpickholderBottleopener火柴牙签牙签盒开瓶器IntroduceTableware餐具介绍TowelCoffeecupWhite/redwineglassIcewaterglass毛巾咖啡杯白/红酒杯冰水杯IntroduceTableware餐具介绍SugarbowlPeppercasterMilkjugTea/coffeepotplate糖缸胡椒盅奶盅茶/咖啡壶盘子IntroduceTableware餐具介绍NapkinFlowervaseTablecloth餐巾纸花瓶台布打火机IntroduceTableware餐具介绍LighterCondiment调味品tablesalt盐Surge糖Red/Whitevinegar红/白醋Chillysauce辣椒酱KetchupaniseedShrimpsauceCurryCondiment调味品番茄酱八角／大茴香虾油蒜GarlicMustardPepperOilCondiment调味品咖喱芥末胡椒油卡盟卡盟MicrosoftOfficePowerPoint，是微软公司的演示文稿软件。用户可以在投影仪或者计算机上进行演示，也可以将演示文稿打印出来，制作成胶片，以便应用到更广泛的领域中。利用MicrosoftOfficePowerPoint不仅可以创建演示文稿，还可以在互联网上召开面对面会议、远程会议或在网上给观众展示演示文稿。MicrosoftOfficePowerPoint做出来的东西叫演示文稿，其格式后缀名为：ppt、pptx；或者也可以保存为：pdf、图片格式等ButterGingerSoysauceCondiment调味品黄油生姜酱油MaindishDrinkingDessertBuffetCoffee/teaFoodIntroduce食品介绍主菜饮品甜点自助餐咖啡/茶BeefSteakSaladChickenVegetablesFoodIntroduce食品介绍牛肉牛排色拉鸡肉蔬菜SeafoodCrabOysterShrimpShellFoodIntroduce食品介绍海鲜蟹牡蛎虾贝壳HamSandwichmushroomWontonDumplingFoodIntroduce食品介绍火腿三明治蘑菇馄饨饺子CakeChocolateJuiceIcecreamPuddingFoodIntroduce食品介绍蛋糕巧克力果汁冰淇淋布丁BoilFry(deep-fry)GrillSteamRoastSmokeWaysofCooking烹饪方法煮煎扒蒸烤熏BasicGuestContact简单交流Greeting问候Greeting问候Welcometo欢迎光临Pleasantstay住店愉快Goodmorning早上好Enjoy喜欢Greeting–KeyWords问候-关键单词Greeting–Substitutions问候-句子Welcometoourrestaurant.MayIhelpyou?欢迎光临我们餐厅，我能帮助你们忙？I’mglad/pleased/happy/delightedtoseeyou(again).我很高兴（又）能见到你。Ihopeyouwillenjoyyourmeal.我希望你用餐愉快。BackFarewell告别Farewell–KeyWords告别-关键单词ComplimentCommentsNicetripSmoothflightHaveasafetrip/journeyBonVoyageServiceSatisfiedVisitLookforwardto赞赏评论旅途愉快飞行顺利一路平安服务满意访问期待Farewell–Substitutions告别-句子Goodbye,thankyouforcometomyrestaurant感谢您入住我们的餐厅。Wehopeyouaresatisfiedwithus.我们希望您能满意我们的服务。Welookforewordtoservingyouagain.我们期待再次接待您。Didyouenjoyyourmeal?您喜欢您的菜肴吗？BackThanks致谢Thanks–KeyWords致谢-关键单词Understanding理解Valuableadvice宝贵意见Appreciate感激Support支持Assist协助Noproblem没问题ItistheleastIcando小事一桩Don’tmentionit不客气Thanks–Substitutions致谢-句子Thankyouverymuch/somuchforyourservice.非常感谢您提供的服务。Wereallyappreciateyourkindness,miss.小姐，我们非常感谢您的好意。I’mgladthatyou’rehappywithourservice.我很高兴您能对我们的服务感到满意。Youarewelcome.Itismypleasure.不客气，我很乐意。Apology道歉Apology–KeyWords道歉-关键单词Delay推迟Apology道歉Careless粗心的Accident事故Inconvenience不便Regret遗憾Discomfort不适Takecareof关心Apology–Substitutions道歉-句子I’mapologizeforthemistake.我为这个错误道歉。I’msorrytohearthat我很遗憾听你这么说。Wefellverysorryaboutthis.I’lltakecareofitrightaway.我们很抱歉，我马上处理。Pleasetakecareofthisrightaway.请马上处理此事。BackUsefuldialogue实用对话BookingSeatsService订位服务Reservation预定Windowtable靠窗位Full客满Tablefor4/54/5人桌Confirm确认KeywordsBookingSeatsService订位服务Goodafternoon.thisisIsabellarestaurant.whatcanIdoforyou?Hawmanyofyoumayweexpectinyourparty?I’mafraidwearefullybookedfortonight.MayIhaveyournameandtelephonenumber?SubstitutionsBookingSeatsService订位服务C:Goodmorning.thisisIsabellarestaurant.whatcanIdoforyou?G:Whattimedoyouopenintheevening?C:Weopenat5:30pmsir,andwetaketheordersat10；30pm.G:Good.I’dliketoreserveatablefortow.C:Yessir.whattimewouldyouliketable,sir?G:Iamnotsure,perhapsaround8；00pm.Hawmanyofyoumayweexpectinyourparty?I’mafraidwearefullybookedfortonight.MayIhaveyournameandtelephonenumber?dialogueBookingSeatsService订位服务C:Fine.I’llreserveatableat8；00，sir.MayIhaveyourname,please?G:Bellow.HenryBellow.C:Oh,isthereanychanceofatablebythewindow?Mywifelovestheharborview.Onemorething,asitisherbirthday,Iwantittobeacelebration.C:Isee.wehavealreadyreceivedmanybookingsandthoughIcannotguaranteeanything,pleasebeassuredthatwe’lltryourbest,Mr.bellow.Ihopeyou’llunderstand.G:Ido,butIwouldappreciateitifitcouldbearranged.C:I‘lltrymybest.welookforwardtohavingyouwithustonight,thankyouforcallingus.G:Good-bye.C:Good-bye.Andhaveaniceday!SeatingGuests安排就坐KeyWordsVacantseat空座Dinningroom大厅Reservationlist预定表SeatingGuests安排就坐1、Haveyoumadeareservationwithus？2、I’amsorrysir,thetablebythewindowhasbeenreserved.3、Wedon’thaveavacantseatatthemoment.Wouldyoumindwaitingafewminutes?4、Willthistablebeallright?ImportantsentenceSeatingGuests安排就坐C:Morningsir,welcometotheIsabellarestaurant.G:Morning.C:Howmanyperson,please?G:Atableforfive,please?C：I‘mafraidallourtablearetaken,sir.wouldyoumindwaitinguntiloneisfree?G:Well.howlongwillittake?C:I’mnotsure,sir.Ifyouareinahurry,wealsoservebreakfastatthecaféonthelobbyfloor.G:That’stoomuchtrouble.Ipreferto