酒店情境英语-退房5

《饭店英语》HotelEnglish[Slang]What'sthemeaningofDroptheball?A把球丢掉B把球捡起来C没有完成任务D完成任务UnitFiveCheckoutCheckoutIIntroductionCanyougivetheanswerstothem?1.Whatshouldthefrontcashierdowhentheguestscometosettletheirbills?2.Aftertheguestcheckedout,whatshouldthefrontcashierdo?3.Doyouthinkarudecashierwillaffectyourmood?Ifyoumeetsuchacashier,willyoucomplaintohis/herboss?ClassactivityWordReference:departv.离开，启程；a.逝世的departfor开往…；去往…；动身去…departfrom离开；开出；从……出发departuren.离开；出发；违背laundryn.洗衣店，洗熨appreciatev.感激，赏识eg:Ireallyappreciateyourhelp.efficienta.有效率的，能干的inquirev.询问，查究WordReference:stressv.强调；n.强调，压力attituden.态度，看法(towards)apta.有…倾向的，灵巧的(to)eg,Peoplearemoreapttoseeksupportfromfamilyandfriends,whentheysuffer.incurv.招致incurhatred结怨hereafterad.今后，从此以后TheHereafter来世SweetHereafter意外的春天FromHereafter从此后Asweallknow,checkingoutforguestsisthemostimportantdutythatthefrontcashierhas.Departingguestsespeciallyappreciateefficientcheck-outprocedures.Thecashier’sstationiswheretheguestsgotocheckoutandsettletheirbills.IntroductionThusthecashiersarethelastmembersinthefrontofficetocomeintodirectcontactwiththeguests.Ashasbeenrepeatedlystressed,firstandlastimpressioncarriesthemostweight.Thelastisprobablyevenmoreimportant.Thatistheimpressionthattheguestscarryhomeandismostapttoremember.Itprobablyaffectstheirattitudeinlaterdiscussingtheserviceofthehotelwiththeirfriendsandbusinessassociates,andmaydecidewhethertheywillcometothehotelagainornot.Apleasantgreetingwhentheguestscometosettletheirbillsisnecessary.Moreover,theeffectoffastandefficientserviceincheckingthemoutisobvious.Whenhandlingcheck-out,thecashiersaretrainedtoinquireabouteveryrecentcharge,whichmaybeunrecorded.Allchargesthataguestincursmustbeentered,orposted,onhisorheraccountsassoonaspossible.Inadditiontothechargefortheguest’sroom,theremayalsobechargesresultingfromtheuseofthetelephone,thelaundryservice,therestaurant,theroomservice,andsoon.Whentheguestagreesonthebill,heorshewillpayinthemannerofpre-stated,cashorcreditcard.Hereafter,thecashierwillkeeproomkeyandrelease“leavingnotice”.Finally,leavinginformationshallberecordedinthecomputer.【知识链接】在酒店使用信用卡结账注意事项在酒店使用信用卡结账退房(Checkout)时，酒店会列出所有费用的清单，并在前面那张空白签账单上填上总金额，持卡人只要在单子上签名，退房的手续就完成了。假如临时决定不用信用卡或要换另一张卡来结账时，一定要将前面刷的空白签账单要回撕毁，免得在外增加不必要的麻烦。在酒店会遇到一种情况叫快速结账，英文叫ExpressCheckOut。酒店多半会把顾客的每一笔消费列在电脑上，如果顾客赶时间，不能到柜台结账，就可以按键表示要快速结账，酒店会将顾客原先刷的那一张空白签账单上填上消费总额，再把消费明细表及签账单的存根一并交给顾客。酒店结账表格CheckoutIiTopicextensionWordsandexpressions:settlev.支付；定居；解决receiptn.收条；收据favorn.好意；关心；支持infavor对；偏向；赞同Eg:Noteveryonewasinfavorofthisbill.cosmeticn.化妆品Whiskyn.威士忌plainfriedcalfribs清煎小牛排grilledlobster烤龙虾Wordsandexpressions:miscalculationn.误算；估错BellCaptain服务生领班shoulderbag背包claimtag取物条,行李票breakablea.易碎的；n.易碎品cloakroom寄物处结账常识酒店结账的常见付款方式酒店结账的常见付款方式包括现金(cash)、支票(cheque)、信用卡(creditcard)、贵宾卡(Vipcard)、会员卡(membershipcard)、签单(signingthebill)等。I’dliketopaythebillincash/bysigningthebill/bycreditcard/withtraveler’scheque酒店结账的种类酒店结账的种类包括散客结账(individual’schecking-out)和团队结账(tour/team’schecking-out)两种。散客结账：DialogueIC:Goodmorning,sir,canIhelpyou?G:Goodmorning,Iwanttosettlemybill.C:Yournameandroomnumber,please?G:RossGellerfromroom1109.Check-outProcedureC---CashierG---GuestC:Letmesee…YoucheckedinonWednesday.It’sFriday.That’stwodays.AmIright?G:Yeah.C:Haveyouusedanyhotelserviceduringyourstay?G:Yes.Imadealongdistancecallyesterdayandhadbreakfastatthecoffeeshopthismorning.C:Ok.Wouldyoupleasewaitaminute?Iwillcheckwiththedepartmentconcerned.Here’syourbill,sir.Thatcomesto2,900Yuanintotal.TopicExtensionG:Ok.MayIpaybyacreditcard?C:Certainly.MayIhaveyourcard,please?G:Hereyouare.C:Wouldyousignyournamehere?G:Ok.TopicExtensionC:Thisisyourcardandyourreceipt.(递送物品的常用语)Pleasereturnyourroomkey.G:Thankyou.Couldyoudomeafavor?Iwanttoleavemyluggageforanotherhour,becauseI’dliketobuysomecosmeticsnearby.(通常酒店会为已办理离店手续的客人提供免费临时寄存行李的服务。)C:Yes.We’llkeepitforyou.G:Thankyou.Seeyoulater.C：Seeyoulater.TopicExtensionTopicExtensionMiscalculationoftheBillC:Goodmorning,sir.MayIhelpyou?G:Icheckedoutherefifteenminutesago.ButwhenIgotbacktomyroom,Ifoundthattheremightbesomethingwrongwiththebill.C:Oh.Yes?G:Ican’tunderstandthisbill,what’sthis300yuanfor?C:Look,sir.220yuanforgrilledlobsterand80yuanforchickenG:Andwhat’sthisitemfor?C:128yuanforplainfriedcalfribs.C---CashierG---GuestTopicExtensionG：Juststophere.Ididn’torderanyplainfriedcalfribs.Pleasebreakthebilldownforme.I’dliketogooverthebillmyself.(Checksitcarefully)Ididn’torderwhiskyeither.C:(Checksthebill)I’mterriblysorry.I’vemiscalculatedthebillbyaddinganotherbilltoyours.G:That’sallright.Ihopeitwon’thappenagain.酒店结账表格TopicExtensionTakingtheLuggagedownbeforeCheckingoutBC---BellCaptainG---GuestB---BellmanBC：ThisisBellCaptain’sDesk.WhatcanIdoforyou?G:I’mabouttocheckout.Couldyoucomeupandpickupmyluggage?BC:Ofcourse.MayIhaveyourRoomNumber?G:Room1109.BC:Ok.1109.We’llsendabellmanrightaway.Pleasewaitinyourroom.G:Ok.………..B:Goodmorning,sir.I’vecomeforyourluggage.TopicExtensionB:Goodmorning,sir.I’vecomeforyourluggageG:Thankyou.Couldyoutakethesesuitcasesforme?I’lltaketheshoulderbagandhandbagw