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湖南大学硕士学位论文中国移动长沙分公司中层管理人员领导力提升研究姓名：周晓春申请学位级别：硕士专业：高级管理人员工商管理硕士(EMBA)指导教师：谢赤2009-08-20-II-()IIIAbstract‘Effectiveleadership’isusuallyregardedasoneofthekeyfactorsofbusinessgrowth,innovationandregeneration.However,ononehand,currentsituationindicatesthatChineseenterprisesaregenerallyshortoftheeffectivesystemsandmethodstoimprovetheleadershipofmanagers,ontheotherhand,thestudytoimprovethelevelofmanager'sleadershipindomesticisnotenough.Thisthesisshowstheresearchontheconstructionsandapplicationsofleadershipimprovementprogramofmiddle-levelmanagersinChangshaBranchofHunanMobileCommunicationCo.Ltd(CSMCC),whichcomefromthestudiesonbehavioralsciencetheoryandtheauthor’sbusinesspractice.Firstlythisthesisanalysesonthedevelopmenttrendsandcompetitiveenvironmentoftelecommunicationsindustrytounderstandtheleadship'sstatusquoofCSMCC.ThenUnderthedirectionofCSMCC’strategictarget,theprogramofimprovingtheleadershipofmiddle-levelmanagersofCSMCCiswelldesigned,includingfourelements:firstly,combinationofcompany'sstrategy,corevaluesandmanagementstatustoestablishthecompetencymodelofmiddle-levelmanagers;secondly,referencetothestandardcompetencymodelformiddlemanagerstoengageinqualityassessment;thirdly,basedontheassessmentresultsofanalysisofleadershipgaptodefinetherequirementofleadershipimprovement;fourthly,totakereasonablestepstoenhancethemethod,subgroupstocarryoutaphasedmannerimplementationanddoimpactassessment.Lastlythisplanwasimplemented,fromthetrainingeffect,comparativeanalysisofdemocraticappraisalresultsandoperatingperformancethreeanglestoimproveleadershipeffectiveness,whichhasgoodeffect.KeyWords:Leadership;Middle-levelmanagers;ChangshaBranchofHunanMobileCommunicationCo.Ltd;Competencymethod;Managementcapability-VI-1.1142.1213.1323.2333.337VII2.1242.2252.3264.1424.2484.348I1______2-1-11.11.1.1(StrongLeadership)53030-2-()1.1.2-3-1.21.2.11.2.1.1(Lead)(1)(PeterG.Northhouse)[1](JohnMaxwell)[2](2)[3](3)P.(JonP.Howell)L.(DanL.Costley)-4-[4](Heifetz)[5](4)(JamesKouzes)(BarryPosner)[6][7]1.2.1.2(Leadership)(1)(2)(3)(4)Leadership1.2.1.32030-5-[8](TraitTheory)(BehavioralTheory)(SituationalTheory)3(1)2030[9](HenriFayol)(E.Echiselli)194912[8][10](2)[11]204042060(RobertR.Blake)(JaneMouton)5-6-[1](3)2060f(,,)(Contingencytheory)(Situationtheory)(FiedlerContingencyModel)(PaulHersey)(KennethBlanchard)(SituationalLeadershipTheory)(Leader-MemberExchangeTheory)(Path-GoalTheory)(Leader-ParticipationModel)[1]2070(AttributionTheoryofLeadership)(TransactionalLeadership)(TransformationalLeadership)(1)[12](2)(JamesMacGregorBurns)-7-(BassB.M.)1985[13]1.2.21.2.2.1(Competency)2070(McClelland)[14]2060[15]-8-1993M.M.[16](Characteristics)(Skill)(Knowledge)(Self-concept)(Traits)(Motive)1.2.2.2(CompetencyModel)[17]()[18][17][14]()[19]M.M.20510[20](1)(2)(3)(4)(5)(6)1983216-9-7(4)12341010[21]1.2.2.3(PictureStoryExercise)(FocusInterview)(SystematicMultipleLevelObservationofGroups)[20](BehaviorEventInterview)[20](1)(2)(3)(BEI)360(4)(5)()-10-1.2.2.4[16](1)(2)(3)(4)-11-(5)(6)1.2.3[22]1.2.3.1-12-[23]360(3MGEAMD)[24][25](LinkageInc.)19983506[26]20037203CEO90%CEO90%80%70%90%60%[27]-13-[28](1)4()(2)7(3):(4)41.2.3.2[29][30]1.31.3.11.1-14-1.11234-15-1.3.2(1)(2)(3)(4)(5)(6)(7)-16-22.12.1.12.1.1.1[31](1)-17-IP(2)[32]2.1.1.2(1)2080()1980AT&T901996-18-(2)301994719954199711998199710()(())199819983199923199942000912312000122001102004()2008523C[33]-19-2.1.22.1.2.1(IP)()()[34](BT)BTFMC(/)ITITITAT&T(IPTV)U-verseAT&T2009173GTD-SCDMATD-SCDMA(3G)TD-SCDMATD-SCDMA[35]2.1.2.2-20-(1)1.381.090.3342(2)WCDMA2GTDCDMAWCDMA(3)(4)3G2GTDGSM(5)(6)[36]4TD2.22.2.11999719-21-,20027()21545572715703010020072.12.12.2.2200823451-22-200720%2007200720075.221075[37]20082.2.320062006200720082006200720082008(1)(2)SOX(3)(4)-23-100%(5)55360(6)[38]2008[39]2.32.3.12.3.1.1-24-2.3.1.22.3.22.3.2.120085540.83521.8%364442.136~4472%38.93543%40.12.12.1()(%)3528.0036~441872.0045520.00-25-2.1()(%)35642.8636~44750.004517.1435425.0036~44743.7545531.25351221.8236~443258.18451120.00(2008530)35534540%36%31%2.22.2(%)28.00832.001560.00214.29321.43964.2816.25425.001168.75-26-2.2(%)59.091527.273563.64(2008530)90%102.32.3()(%)1028.0010201456.0020936.001017.141020964.2920428.5710212.501020956.2520531.251059.0910203258.18201832.73(2008530)2.3.2.2(1)-27-(2)(3)(4)(1)(2)(3)-28-(4)2755-29-33.13.1.120052006200720083.1.1.133.1.1.2-30-3.1.1.3(1)(2)(3)3.1.1.4(1)-31-(2)(3)3.1.2(1)(2)(3)(4)(5)3.243.1-32-3.1(1)(2)(3)(4)3.33.3.13.3.1.1/-33-3.23.23~415103.3.1.2-34-3.3.1.391123453.3.23.3.2.1(1)-35-MBTI(2)5~7(3)STAR(4)(5)3603603.3.2.2(1)(2)-36-(3)(4)12636033.3.33.3.3.1(1)(2)3.3.3.2-37-()23.3.43.3.4.13.33.3(1)-38-1~2()()30~120(2)(3)(Coaching)-39-(Mentor)3.3.4.2-40-44.14.1.1(1)(2)10(3)-41-4.1.24.1.2.1(1)(2)(3)4.1.2.24.1.2.3-42-4.22008994.2.120089104.14.1-43-4.1(1)(2)/(3)(4)(5)(1)(2)(3)(4)(5)(6)(7)-44-4.2.215200811(1)(2)(3)4.2.32~32~34(3)-45-(12)(29)(10)///7//////4.2.4200812-46-(1)(2)1~2(3)335HRHRM544(4)99-47-(5)(6)4.34.3.180%385%8.44.2-48-4.2()253118.3151207.6182009.1586318.4200964.3.220082006200720084.34.32006(55)2007(64)2008(64)89.420.0%91.223.3%92.526.7%90.32