中小企业信息化解决方案-服务与支持

,SAP,SAPAG,322,2011©2011SAPAG.Allrightsreserved.2CIOTCO©2011SAPAG.Allrightsreserved.3(SLAs)()120092009/20102011/20122013/201432TCO/DeletefromdatabaseRollbackinventoryCancelShipmentCancelInvoicingAdjustPlanningNotifySuppliersSendNotificationSAP(ESOA)SAP1.2.TCO/3.4.4©2011SAPAG.Allrightsreserved.4SAP©2011SAPAG.Allrightsreserved.5‘’SAP7.1TCO/©2011SAPAG.Allrightsreserved.6SAP2011…SAP©2011SAPAG.Allrightsreserved.7SAPStoreStoreSAPECC6.0SAPECC6.0SendmasterdatatoF&RSendmasterdatatoF&RReviewOrderProposalsReviewOrderProposalsSAPF&RSAPF&RBookMasterdataBookMasterdataSendDIFtoF&RSendDIFtoF&ROpenOrdersOpenOrdersBookconsumptiondataBookconsumptiondataUpdateanalysistablesUpdateanalysistablesForecastingandReplenishmentForecastingandReplenishmentMassOPreleaseandtransferMassOPreleaseandtransferCreatePurchaseOrderCreatePurchaseOrderSAPPOSDMSAPPOSDMSendconsumptiontoF&RSendconsumptiontoF&RSAPBISAPBIExtractForecast/ExceptionExtractForecast/ExceptionSAFSAFForecastingandReplenishmentForecastingandReplenishmentStoreSAPECC6.0SendmasterdatatoF&RReviewOrderProposalsSAPF&RBookMasterdataSendDIFtoF&ROpenOrdersBookconsumptiondataUpdateanalysistablesForecastingandReplenishmentMassOPreleaseandtransferCreatePurchaseOrderSAPPOSDMSendconsumptiontoF&RSAPBIExtractForecast/ExceptionSAFForecastingandReplenishmentCRM„“©2011SAPAG.Allrightsreserved.8//(SAPCRM)(ABAP)/CRMABAPABAPJ2EEJ2EE©2011SAPAG.Allrightsreserved.9ITSAP©2011SAPAG.Allrightsreserved.10©SAPAG2010.Allrightsreserved./Page10…SAPBW7.0SAPBAS6.0SAPBankAnalyzer6.0SAPECC6.0SAPPI7.1SAPCRM2007WebmethodsCSAIVRATBonlineABMSymcoreBrinksFDRBankofAmericaCPASwiftLoanCenterGenworthTransUnionEquifaxFilogixBlackBookCMACBloombergSAPPaymentEngine3.0SAPEP7.0HRISFlatfile,xmlFlatfile,xmlIDoc,httpIDoc,httpAAFlatfileCognosFlatfilexmlXml,IDoc,ABAPProxyxml30interfacesrfcrfcSAPSolMan7.0ApproFederatedportalrfcrfcIDochttprfchttpSAPEP7.0forBIchannelshttpCuromaxhttprfc,httphttphttpIDoc©2011SAPAG.Allrightsreserved.11…©2011SAPAG.Allrightsreserved.12:DuetE2EDUETSharepointFarm(X64)Sharepoint2010FoundationSystem(SCL)SAPABAPstack(NWEHP2)DiagnosticsAgent7.11BackendSystem(ERP/BI)SAPABAPstack(NWEHP2)DiagnosticsAgent7.11RootCauseAnalysis–E2ETraceAnalysisWindows(32bit)+IE6/7/8©2011SAPAG.Allrightsreserved.13SAPWilyIntroscopeSAP©2011SAPAG.Allrightsreserved.14””SAPIBUITSAPSAPSAP(Netviewer)©2011SAPAG.Allrightsreserved.15SAP(MCC)SAP©2011SAPAG.Allrightsreserved.16SAP(MCC)©2011SAPAG.Allrightsreserved.1799.5%99.5%SAPSAP24,000SAP1400010000EWAlertSAP/MaintenanceOptimizerMaintenanceCertificateSAP500SAPNotes9.5SAPMessage1025SAPNotes8.2EWA900Service&Support503000Netviewer110TB©2011SAPAG.Allrightsreserved.18SAPSAPABAPABAPEMSAPEMCE2EMAISAPEMC,/,E2EMAI()t/©2011SAPAG.Allrightsreserved.19SAPCIOCIO2ITITITSAPLabsView©2011SAPAG.Allrightsreserved.20SAP90%:20-30%:15%:20%–©2011SAPAG.Allrightsreserved.21SAP&XI/MDM/CESAP&XI/MDM/CE24IT24IT(TCI)(TCO)CIO(TCI)(TCO)CIOCIO360CIO360©2011SAPAG.Allrightsreserved.22,(Backbone),,,SAPSAPbackboneSAP:,etc.SAP,,,©2011SAPAG.Allrightsreserved.23:SQLSAP©2011SAPAG.Allrightsreserved.24SAP“”;,,“”SAPSAP.SAP,,2.,2-3,,SAP,1.,Websession,1-2,SAP,3.,4.SAP2.3.5.4.©2011SAPAG.Allrightsreserved.2517,”360°”AGSITAGS(businesscases)©2011SAPAG.Allrightsreserved.26,360°AGSKPI/”SAP”SAPSAP:!Operations:Improved!IT©2011SAPAG.Allrightsreserved.27(EngagementReport)“”,SAP,KPIFinancialPerspectiveUtilizationofMaxAttentionrightsLearningPersp.EmpoweringofSupport/OperationsorganizationOperationsPerspectiveSmoothoperationsofallsystems&processesOSSsatisfaction(SLA&PCC)DefinedDataMgmt.&ArchivingstrategyMonitoringImplementationofSolutionManagerReleasestatusProjectsPROSAP(EMEA)CPCC&Chargebacks(US)Customer/VendorPerspectiveview:SpecialtreatmentasMaxAttentioncustomerSAPview:meetingSAP’sexpectationsStatusStatusStatusStatusKPI©2011SAPAG.Allrightsreserved.28BOBJ/ExcelHANA1.5BWXDBBWBWABOBJ/ExcelRealrealtimeEDW©2011SAPAG.Allrightsreserved.29HANAdeploymentoptionsXDBERPXDBBWBWABOBJ/ExcelERPBWside-by-sideoperationaldatamartsagiledatamartsXDBERPBOBJ/ExcelHANA2.0ERPBOBJ/ExcelHANA1.5BWXDBBWBWABOBJ/Excelon-topEDW+architecteddatamartsOLTP+operationalanalyticsBOBJ/ExcelHANA1.0ERPXDBrealtimeBOBJ/ExcelHANA1.0BWXDBBWAETL©2011SAPAG.Allrightsreserved.30©SAPAG2010.Allrightsreserved./Page30©SAPTheNewGeneralLedger–MotivationExtensibilityBalancedbooksinanydimensionParallelaccountingFastcloseTotalcostofownershipreductionTransparencyComplianceLegalentityreportingSegmentreportingManagementreportingNewGLinSAPERP6.0©2011SAPAG.Allrightsreserved.31©SAPAG2010.Allrightsreserved./Page31SAPERP6.0–...SAPERP6.0/SAP()©2011SAPAG.Allrightsreserved.32©SAPAG2010.Allrightsreserved./Page32SAPERP6.0–Cons.PreparationEC-PCASAPERP6.0FI-SLCO-OMCO-PACoGSLedgerReconc.Ledger:!©2011SAPAG.Allrightsreserved.34NopartofthispublicationmaybereproducedortransmittedinanyformorforanypurposewithouttheexpresspermissionofSAPAG.Theinformationcontainedhereinmaybechangedwithoutpriornotice.SomesoftwareproductsmarketedbySAPAGanditsdistributorscontainproprietarysoftwarecomponentsofothersof