五常法强化中小企业管理

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!#$%&'()*+,-./HongKongiscurrentlyinthemidstofaneconomicdownturnthatpresentsparticulardifficultiesformanySMEsandcitizens.Enhancementofqualitycontrolandoverallefficiencyarerecognisedasofferingthesurestwaytoimprovecompetitiveness,addvalueandoutperformothersunderadverseconditions.FormostSMEs,however,theusualmethodsforachievingthedesiredimprovements-processrestructuring,qualitycircles,ISO9000and14000qualityassurancesystems-involvealargeandunaffordableincreaseinhumanandfinancialresources.AnalternativetotraditionalmethodsisavailableandSMEsarerecommendedtomakeuseofit.Itisthe5-SSystemofmanagementenhancement.WhatIsthe5-SSystem?The5-SSystemisaqualitymanagementsystemdevelopedinJapan.Itisacost-effectiveandefficientmanagementsystembasedonsimpleideasthatrequiresminimumfinancialinput.IthasbecomeanestablishedfeatureinalmosteveryJapanesefirm.ProfessorKMHo,ChairmanofHK5-SAssociation,hasproducedaChinese-languageversionofthe5-S(thefiveconstantapproaches)thatemphasisestheneedforconstancyinapplication.ProfessorHohasproduceda50-pointchecklisttohelpChinesebusinessmenunderstandtheessenceofthe5-SSystemandthewayinwhichitcanimprovetheworkenvironmentandoperationalefficiencyoftheworkforceandthusmeetthechangingneedsofcustomersandsocietyingeneral.
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TIPSFORSMEsCompassVol.8No.1March2002
!#$%&'()*Qualitymanagementisthekeytosuccessforanyenterprise.19
!#The5-SAre:

!#$%&'()*+,-./0123StructuriseThrowingawayunwantedobjectsandstrengtheninginventorycontrolandworkscheduling.


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!#$%&SystemiseArrangingthingsinordertoensure30-secondretrievalofanyobject.

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!#$SanitiseDefiningandrecognisingpersonalresponsibilitiesinhygienewithaviewtocreatingacleanerandhealthierenvironment.

!#$%&'()*+,-StandardiseIncreasingtransparency,avoidingmistakesandpursuing'green'environmentalpolicies.

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!#$%Self-disciplineEngenderingasenseofpersonalresponsibilityinsuchareasasjobperformance,keepingtheworkenvironmentcleanandtidyandpunctuality,etc.20
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!#$%&'()*+,EmphasizingStaffInitiativeStaffinitiativeandself-disciplineisintegraltothe5-SSystemandtoanyoftheISOstandards.Formaximumeffect,SMEsareadvisedtostartwiththerelativelyelementary5-SSystemand,eventually,considerimplementingmoresophisticatedsystemssuchasISOQualityAssurance.Re-packagingTraditionalIndustriesMrWHChoi,vicechairmanofHK5-SAssociation,pointedoutForasuccessfulmanager,thereisnosuchthingassunsetindustry,butonlyanindustryinwhichcompaniesfaceeliminationasaresultofnon-competitiveness.Thecobbler,forexample,wasanold-fashionedskilledartisanandmanybelievedtheywouldallbeeliminatedsoonerorlater.However,withaconsiderabledegreeofrepackagingandtheadditionofnewtoolsandmaterials,theCobblerisenjoyingarevivalinhigh-endcommercialmallsandMTRstations.Thebusinesshasbecomesoprofitablethatmanyyoungpeoplearebeingattractedtoit.Qualitymanagementisthekeytosuccessforanyenterprise.Valueenhancementisanachievableobjectiveifoneiswillingtorestrainthehumanweaknessoflethargyandtherebyincreasetheoutputofhumanresources.The5-SSystemrepresentsaneffectivetoolforattainingqualitymanagement,especiallyforlabour-intensiveindustrieswitharelativelylowleveloftechnicalrequirements.




TIPSFORSMEsCompassVol.8No.1March200221IncreasingPopularityProfessorHofoundedHK5-Sin1999topromotethesystem.Hisaimwastohelpmembersimprovethequalitystandards,productivity,imageandcompetitivenessatalllevels.Theassociationissuesthe5-Smanagementcertificatetoqualifiedenterprises.Currentlythereare16certified5-SSMEsinHongKong,widelyspreadinvariousindustries.The5-SsystemisnowrecognisedbytheUS,theUK,Sweden,Finland,Singapore,Malaysia,Australiaandothercountries.Inthelongerterm,HK5-SAssociationaspiresaninternationalstatusforthe5-ScertificationcomparabletotheISOsystem.
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!#$%&Artech:aCaseStudyArtechPrintingCompany,amanufacturerofpaperpackagingproducts,wasrecentlyawardedthe5-Smanagementcertificate.Owingtothenatureofthecompany'sbusiness,stockingoflargevolumesofink,paperandfilmarerequired.Thisinvolvescomplexlogisticalarrangementsandmanagement.Mostprin