ske公司绩效管理制度探析

上海交通大学硕士学位论文SKE公司绩效管理制度探析姓名：陈红霞申请学位级别：硕士专业：工商管理（MBA）指导教师：唐宁玉20040111THEANALYSISOFPERFORMANCEMANAGEMENTSYSTEMINSKECOMPANYABSTRACTPerformanceManagementisastrategicmanagementtooltoimprovecompanyandstaffperformance.Ithasbeenwidelyusedtodevelopthepotentialofgroupsandindividuals,andtoshapethecompanyintoperformance-orientedculture,thushelpingtheorganizationtoachievecontinuoussuccess.Inaddition,italsomotivatesstafftostayfocustoachievethesetgoals,promotesthestafftodeveloptheirfullpotentialandimprovetheirworksatisfaction,strengthenthegroup’scohesivenessanddeveloptheinstructive/openrelationshipbetweenemployeeandmanagementthroughclosedloopcommunicationsothatthestaffhavemoreopportunitiestoexpresstheirexpectationontheirjobs.Performancemanagementismostvitalinanorganization’scontinuousgrowthandnowhasbeenacompulsorymanagementtoolinstrategicmanagementsystem.Meanwhile,inordertoestablishaperformancemanagementsystemthatimprovesthecompany’scorecompetitiveness,itneedstohavecomprehensiveanalysisonthemarketingstrategy,valuemind-set,businesscharacteristicsandstaffqualityofthiscompany.SKEisafastgrowinghightechnologycompanyandisinexpansionmode.Themostcriticalitemforthiscompanyistomaintainit’shighperformance.Therelativelyhighturn-overrateHRDepartmentinthepastfewyearshasaffectedtheeffectiveexecutionofperformancemanagement.Thus,themosturgentneedforthecompanyistoestablishaneffectiveperformancemanagementsystem.ThisthesisanalyzedandresearchedthestatusofSKE’sperformancemanagementinviewthatperformancemanagementisacompletePDCAsystem,andalsoputforwardsomerecommendationforimprovement.Asamid-sizeforeigninvestedcompany,thedevelopmentbackground,marketenvironmentandHRofSKEareverytypical.Theproblemsfacedinimplementingtheperformancemanagementinthiscompanyarethesameasinothercompanies.Therecommendationtoimplementtheperformancemanagementdiscussedinthisarticlenotonlyhasitstheoreticalfoundationbutalsocanbeputintopractice.Soitisbelievedthatmanyotherforeigninvestedcompaniescanlearnalotfromthisthesis.KEYWORDS:humanresourcemanagement,performancemanagement,performanceevaluation,KPI20041212003122003121SKEMBASKESKESKESKESKEMBAMBA11,2MBA2–4PDCAP-Plan()D–Do()C–Check()A–Act()1-1MBA31-1FIGURE1-1PerformanceManagementFlowMBA412MBA51-11MBA624MBA7MBA8(Diodes-)Diodes(Nasdaq:DIOD),,,,/WestlakeVillageSKEDiodes-Diodes-Diodes-SKEDiodes-22-1SKEFIGURE2-1SKEOrganizationChartCarlShenJosephLiuAlbertLohSKChanLilyXiaFrankDaiR&DTomZhuWuGuoruiAnitaYaoQRASusanDingKantWangITBarryXieHRHeidiChenMBA931997QS90002000ISO140002003200224.3%115.820025.82-2SKEKKFIGURE2-2SALESNUB(UNITS/EQSC)andKKUNITS/YRSatisfyCustomers'RequirementsandContinuallyImprove42%8%12%262.22-1SKE213116221127838790311101883218118332518242331023159404405001000150020002500300035004000450019961997199819992000200120022003UNITSEQSC1Q032Q033Q034Q031Q042Q043Q044Q0403YR04YR04VS03741764752743877932941934743934191DL537531521511603647652652511652141IDL20423323123227428528928223228250(DL/IDL)2.632.282.262.202.202.272.262.312.202.312.82NUB66272585110619901154139114133298494950%NUB(KKU)/PEO0.300.320.380.480.380.410.490.500.370.4419%NUB(KKU)/DL0.410.460.540.690.550.590.710.720.540.6318%NUB(KKU)/IDL1.081.041.231.521.201.351.601.671.181.4623%MBA102-3SKEFIGURE2-3SKENetUnitBilledPerPeople2-3SKE1209018128758.3%21.651.5%2SKESKESOT-666SOD-523MBA11SOD-723SOT/D-923SKERXXSKE2-2SKESKESKEMBA12SKE1DIODESDIODES10SKEDIODES2-32-320042SKEHRØØØSOT323SOT353/363SOT523PM3MBA13ØØ1²²²Ø1²²²²Ø13SKE1MBA142SKESKE3MBA1512SKE2-1MBA161SKEHow-Accomplishments-HR2-4HR2003–lHR001PunishmentandAwardPolicyHR002HousingloanpolicyHR003PlannedMaternityPolicyHR004Promotion,TransferandDemotionPolicyHR005Vacation&LeavePolicyHR006AbsenceRecordPolicyllllIDLlUnit:Man-HoursJan.Jul.Aug.28848843,416544371781,0734892,66964810,7928313,10691015,233//1.34.21.219.3555592,9811,4724,0051,3694087655617352662,5383,262364221Jun.Feb.Mar.Apr.May3Q1Q2QTotal2.15.41.80.73.9840522950276MBA17Challenges-2-5HR2003–To–Do’s-MBA182-6HR2003–llll2SKESKEKPISKE2-7SKE123456783SKESKESKE2-8:MBA192-8SKE1234567Top5/108SKE2-9ØØØØØØØSKEMBA20ØØØSKESKE4SKE2-102-10SKE1232-11ØØØØØØMBA21ØØØØØSKE2-125SKESKE2-13SKE123Top5/104MBA222-14ØØØØØSKEØlllØSKE6MBA23ØØØ2-15ØØØØØØ12MBA24SKE5(KPI)KPI–KeyProcessIndicationKPIKPI1,2-16SKE20031ShipmentQuantity3318KK2CustomerComplaints83CPK1.67100%4CPK2.095%5ElectronicAOQ0PPM6V/MAOQ5PPM7Yield98.5%8809OraclePhase100CasesMBA252KPISMART(KPI)SMARTS–Specific–M–Measurable–A–Attainable–R–Realistic–T–Timebound–SKEKPI2-17SMART2-17SKE2003KPI1NUB2NSB$3PBT$4CCC5–-NUB/PEO//6Yield%7ROI8$/9-AOQPPM-AOQPPM-CPK1.7%-CPK2.0%-CustomerClaims10CycleTimeReduction11LineItemReduction%12CustomerSatisfaction%13PeopleDevelopment//3MBA262-18SKE2003KPI1NUB315933182NSB$45473PBT$9.611.04CCC-40-355-NUB/PEO/0.370.396Yield%97.598.57ROI2222.708$/9.458.909-AOQPPM00-AOQPPM55-CPK1.7%100100-CPK2.0%9090-CustomerClaims8310CycleTimeReduction3.02.911LineItemReduction%989912CustomerSatisfaction%95.098.013PeopleDevelopment32401KPIKPI2MBA27SKEKPI2-193KPIKPIKPI2-202-19SKEKPIKeyIndicesWeightage(%)Shipment3318KK15x1Cost($/K-units)$8.90