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Unit1ShoppingandBankingOlinePartIGettingreadyB.Keys:1:drop2:shopping3:mouse4:feet5:retailing6:street7:get8:down9:third-party10:online11:30%12:malls13:Britain14:gift-buying15:50%16:net17:peroidC.Keys:1:thesite2:merchant,addresses/phonenumbers/callup3:strictsafetymeasuresPartIINetshoppingunderfireA.Keys:1:delivery,delivery2:deliverycharges3:personalinformation,87%4:returninggoods,47%5:order,35%,dispatch,87%6:moneyback,twoB.Keys:1:convenience2:choice3:obstacles4:completetrust5:buildconsummers'trust6:mature7:payment8:servicePartIIIBankingathomeA.Keys:1:limitedopeninghours2:Onlinebankingservices3:gettingcurrentinformationonproducts4:e-mailingquestionstothebank5:competingforcustomers6:havingnocomputersathomeB.Keys:1:ItisbankingthroughtheInternet.2:'Onlinebanking'offersconveniencewhichappealstothekindofcustomerbankswanttokeep.3:Banksmostwanttokeeppeoplewhoareyoung,well-educated,andhavegoodincomes.PartIVMoreaboutthetopic:SecretofGoodCustomerServiceB.Keys:EnglishGoodCustomerService(Harrods)1:inapleasantenvironment2:Secondtonone3:differentcustomers,takealookateverything,alternatives,cometosalesassistants4:firstcontactwiththecustomerAmericanGoodCustomerService(Saks)1:humanside,family,occasionsinlife,apartnership2:repeatbusiness,salesPartVDoyouknow…?Keys:1:c2:a、b、c3:a、b、c4:c5:c6:bTapescriptPartIGettingreadyUnit2HotelorB&BPartIGettingreadyB.Keys:1:35%,60%2:45%,20%3:60%,80%4:30%,15%5:50%,70%6:30%,20%C.Keys:(1)1:￡30/single;￡60/double,childrenunder122:￡29/fullboard3:￡28/double+bath,excluded(2)1:hotfood,friedegg2:coffee,tea,jam,cooked3:dinner,bedandbreakfast4:theroomplusallmeals5:ValueAddedTaxPartIIAtouchofhomeOutlineI:bedandbreakfast,15000,advantagesoverbighotelsII:meetingdifferentpeopleIII:features,1883,guestsIV:B&BsnotsuitableforsomepeoplePartIIIRentingacarA.Keys:1:three2:Mon.July10th3:stationwagon4:$79.955:$59.956:4p.m.7:10a.m.8:'free9:12cents10:$1011:8%12:'$100B.Keys:acompactcar/astationwagon/automatictransmission/currentmodels/pickup/returnthecar/specialweekendrate/regularrate/unlimitedmileage/insurance/salestax/afulltankofgas/deposit/lowestrates.PartIVMoreaboutthetopic:WhatTypeofRoomDoYouWant?A.Keys:1:52:23:64:45:36:1B.Keys:1:￡40,allgrades2:￡55,Sales3:￡150,Managerial,entertainingprivateguest,thelake4:￡220,privacy,country-side,kitchenPartVDoyouknow…?A.Keys:(France)Italy,(2)3,(3)2,(4)8(Loudon,UK)Paris,France,(8)4B.Keys:1:F2:T3:F4:F5:TTapescriptPartIGettingreadyUnit3“Planting”MoneyPartIGettingreadyC.Keys:1:Sincere;Y2:Doubtful;N3:Sarcastic;N4:Doubtful;N5:Sincere;Y6:Skeptical;N7:Surprised;Y8:Sincere;Y9:Emphatic;Y10:Sarcastic;NPartIINationalteachchildrentosavedayA.Keys:1:Thursday,April172:teachingchildrenhowtosavemoney3:25004:5000presentationsB.Keys:1:4;2:3;3:2;4:1PartIIICreditcardsKeys:1:importance2:later3:Thepotentialdisadvantages4:lotsofpurchases5:interest6:Thebenefits7:emergencies8:travelPartIVMoreaboutthetopic:GulfBetweentheRichandPoorA.Keys:1:32:13:24:somuchoftheirincome5:everlargerhousesandcars6:socialprogramsorinfrastructurerepairs7:happier8:fewerdisputesofwork9:lowerlevelsofstresshormones10:lessoften11:atanolderageB.Keys:1:vicepresident2:MythsofRichandPoor3:positiveside4:increasedprosperity5:betteroff6:30yearsago7:hundredsofgadgets8:easier9:morepleasurable10:cellularandcordlessphones11:computers12:answeringmachines13:microwaveovens14:3/415:washingmachines16:half17:clothesdryers18:97%19:colortelevisions20:3/421:VCRs22:2/323:microwavesandairconditioners24:3/425:automobile26:40%27:home28:half29:stereosystemsPartVDoyouknow…?A.Keys:1:Tokyo2:Osaka3:Oslo4:Zurich5:HongKong6:Copenhagen7:Geneva8:Paris9:Reykjavik10:LondonB.Keys:1:TheEurohasappreciatedagainsttheUSdollar.2:Persistenteconomicturmoil.3:Tehran.4:Theeconomistteamcheckspricesofawiderangeofitemsfrombreadandmilkcarsandutilitiestocompilethisreport.5:Businessclientsuseittocalculatetheamountofallowancesgrantedtooverseasexecutivesandtheirfamilies.TapescriptPartIGettingreadyUnit4LoansfortheDreamPartIGettingreadyB.Keys:ItemsItemsCharitiesTheatreandotherartseventsEatingout√StocksandsharesHobbies(DIY,sailing,etc.)√Antiques√Foodandgroceries√CarsItemsSameUpDownFiguresEntertainment√2566Depreciation√300Secretarialexpenses√——...Motorexpenses√2612Audit&accountancycosts√——Telephone&postage√HalfasmuchaslastyearPartIIRaisingmoneyforbuyingacarA.Keys:1：college2：repairing3：ahundredpounds4：threehundredfiftytofourhundred5：interestrates6：anOrdinaryLoan7：24monthsB.Keys:1：X2：√3：7%4：Aday-to-daybasis1：overdraft2：repay3：lendersintheshortterm4：payintereston5：collateral6：lifepolicy7：deedsofthehouse8：GovernmentSecurities9：certificate10：onaday-to-daybasisPartIIIHousingintheU.S.A.A.Keys:1：costofhousing2：1/4-1/33：sizeandlocation4：mortgage5：easytogetthingsrepaired6：mortgage7：condominiumB.Keys:1：borrows,mortgages,shares,mortgage-basedsecurities2：TheycontrolabouthalfthehomeloansinAmerica.3：Hidingthechangesinthevalue;Poorsupervision;Notcarefullyreportingitsfinances.4：ThepriceofFannieMaehasdropped.PartIVMoreaboutthetopic:ConsumerRightsA.Keys:1:a.merchantablequalityb.fittingforparticularpurpose/sellerc.asd