商务英语综合实训ppt实训项目12

实训项目十二客户开发和沟通实训目标掌握客户开发和沟通的基本方式；熟练运用口语掌握涉及订单、合同、信用证、订舱、投保等相关事宜的知识实训方法每四个人一组。将班级学生分成若干组，采用互动讨论、动手写作、现场展示、电子文本上交的方式完成本章节任务。能力要求1、能缮制、翻译英文订单；2、能独立填写商品买卖合同；3、能根据合同内容审核修改信用证；4、能完成订舱和投保相关操作。第一节知识巩固一、小组内两人扮演出口方，两人扮演进口方。模拟去机场接机，帮助在酒店登记入住，陪客人游览当地景点。机场接机参考句型：迎接方用语：Excuseme!AreyouMr.Mike?Howdoyoudo,Mr.Johnson!IamTom,thesalesmanoftheABCCompany.Howdoyoudo,Tom!Gladtomeetyou.Icametopickyouuptoyourhotel.Howwasyourtrip?Let'sgoandcheckinthehotel.Letmehelpyouwithyourluggage.Pleasewaitformehere.Iamgoingtothepartinglottodrivemycar.客人回答语：Yes,that’sright.I’mMikefromCDECompany.No,yougotthewrongperson.Thankyou.Youareverynice.Notverygood.Igotsick.Yes,butIfeelverytired.Becauseit'saverylongtrip.机场接机情景1：第一次和客户见面情景2：和老客户见面登记入住参考句型：前台服务员:Goodafternoon.WelcometoXXhotel.MayIhelpyou?Youcanjustskipthat,andI’llfillitinforyoulateron.Pleasesignatthebottomontherighthandside.MayIseesomeidentification?Howwouldyouliketomakepayment/settleyourbill?Incash/Bycreditcard/Bytraveler’scheck.客人：Isthereanyroomavailablenow?Doesthefeeincludebreakfast?Whataboutthefacilitiesofthehotel?CanIpayinCreditcard?WhatistheCheckouttime?登记入住宾馆介绍旅游景点句型：1.960RMBperpersonfortheone-daytour.2.Thepriceincludestwostandardmeals,butnotdrinks.3.Thecostisincludedintheentrancefee.4.Thecostisincludedintheentrancefee.5.Hereisthecontractpreparedbyouragency.Therearetwocopies.6.Pleasereadcarefullythetravelcontract.Iftherearenoproblems,pleasesignyournameatthebottom.7.Nextmorningthetourbuswillpickyouupatthehotelandtakeyoutothedock.8.Thetourstartsat10o’clocksharpandlastsabouttwohours.9.Don’tforgetyourcameraastherewillbelotsofopportunitiestotakepictures.10.Wewillspendhalfanhourintheeasternpartofthegarden.Youarefreetostrollaroundandtakesomephotos.11.Beforeyouvisitthescenicarea,Iwouldliketogiveyouseveraltips.12.Pleasedon’tforgettheguide’sphonenumberandyoubus’snumber.13.Pleasefollowtheinstructionsoftheguide.Takecare.14.Pleasetakeourguide’sadviceduringthetripandfollowtheschedule.15.Shouldyouloseyourway,staycalm,ourguidewillsoonfindyou.16.Youcancontactourstaffincaseofemergency.17.Pleasedon’tventuretoclimborhavephotostakenindangerousplaces.18.Pleasetakegoodcareofyourvaluables.现场模拟介绍当地著名景区答案：机场接机情景模拟情形1：第一次和客户见面A:Excuseme!AreyouMr.Richardson?B:Yes,that’sright.A:Howdoyoudo,Mr.Richardson,mynameisTomLee,thesalesmanageroftheABCcompany.B:Howdoyoudo,Mr.Li,gladtomeetyou.A:Metoo,Icametopickyouuptoyourhotel.B:Thankyouverymuch.A:Howwasyourtrip?B:No,notverygood.Iwasgotair.A:Doyoufeelbetternow?B:Yes,butIfeelverytired,becauseit'saverylongtrip.A:Let'sgo,let’sgetyoucheckedinthehotel/Let'sgoandcheckinthehotel.B:Ok,thankyou.A:Letmehelpyouwithyourluggage.B:Thankyou.It’sveryweight.A:Thiswayplease,mycarisoutside.B:Ok,let’sgo.A:Pleasewaitformehere,Iamgoingtothepartinglottodrivemycar.B:Ok,noproblem.A:Let'sgototheparkinglotdirectly,becauseitisnotconvenienthere.B:Ofcourse,noproblem.情形2：和老客户见面A:Hello!Mr.Brown,gladtoseeyouagain.B:Hello!Lisa,howareyou?A:Veryfine,thankyou,andyou?B:I'mfinetoo.A:Howis/areyourfamily?B:Theyarefine,thankyou.A:Howisyourbusiness?B:Verygood/justsoso/notverygood/notbad/It'sthesameasusual.A:Howwasyourtrip?B:Verygood,butIamalittletired,becauseit'salongtrip.登记入住宾馆C=FrontOfficeClerkG=GuestC:Goodafternoon.WelcometoXXhotel.MayIhelpyou?G:Yes,I’dlikecheck-in,please.C:Certainly,Sir.MayIhaveyourname,please?G:I’mLawrenceBrown.C:Doyouhavereservationwithus.Mr.Brown?G:Yes,fromtonight..C:Justamomentplease.I’llcheckourreservationrecord.(Afterawhile)Thankyouforwaiting,Mr.Brown.YourreservationisforatwinfromMarch5thto7thforthreenights.Isthatright?G:Exactly.C:Couldyoufillouttheregistrationform,please?G:FineC:Howwouldyouliketomakepayment?G:ByCreditCard.C:MayItakeaprintofthecard,please?G:Sure,hereyouare.C：Thankyou,Mr.Brown.Yourroomnumberis2809.That’sonthe8thfloor.Abellmanwillshowyoutheroom.Pleaseenjoyyourstay.现场模拟介绍当地著名景区示范文：导游词:（带客人游览南京玄武湖）Helloeverybody！WelcometoNanjing．MynameisPercy．Itismyhonorandprivilegetobeyourtourguide．Iwillsparenoeffortstomakeyoucomfortableandhappyduringthistrip.Ifyouhavesomequestionsorwantsomehelp，pleasefeelfreetocontactme．Onourwaytothedestination，I’dliketogiveyouabriefintroductionofXuanwuLake．XuanwuLakeisinthecentral－northeastpartofNanjing，itnearsNanjingRailwayStationandJiMingTemple．Itissurroundedbythreemountainsinthreedirections：theZijingmountaintotheeast，theJizhaomountainandFuzhoumountaintothesouthandtheMufumountaintothenorth．TheMingcitywallborderstheparktoitssouthandeast．Thelakecovers472hectares．XuanwuLakeisoneofNanjingZhongshanstate－levelscenicspotsandanimportantpartofthenationalAAAAclasstouristattractions．ItisthelargestcomprehensiveparkinNanjingwiththefunctionofentertainment，leisureandexercise．Sobeautifulitis，XuanwuLakecanbecomparedwithXihuLake．Now，wearriveatthegateofthepark．Pleasegetoffthebusonebyone，thenIwillshowyouaroundthepark．Now，let’sbeginourtrip．XuanwuLakecontainsfiveoasis’s，namelyHuanZhou，YingZhou，LiangZhou，CuiZhouandLingZhou．Nowwearewalkingalongthecircle－shapedroadwhichleadsustothefirstoasis－－－HuanZhou．Therearelakesiderocksandrockeriesintheoasis，whichshowsthebeautyofgardenarchitecture