199941:1001zzzzz24—61.11.21.37—92.12.22.310—113.13.212—134.14.214—155.15.25.31631.1,()zzzzzzz41.2zzzzz51.3(KPI)KPIzzzzMISz62.1,zzzzKPIz72.2zzzzzz2.38zzzzz93.1zITzzzz3.210zzz114.1()zzzz4.212()zzzzzz5.113zz5.2zzzz5.314zzzzz1SMARTSpecificMeasurableAttainableRelevant15Time-table25W2Hwhat,when,why,where,who,howmuch,howtodo3PDCAPlanDoCheckAction4PERTGANTT55S6ITInformationTechnology7BPIBusinessProcessImprovement8BPRBusinessProcessRearrangement16