How-to-making-a-business-phone-call

Bygroup4李丽欢赵敏陈春银陈千里曹晓松龚昌蒙HowtomakeabusinessphonecallCommunicationstechnologyMoreconvenientCheaperHigherefficiencyreasonThefirstimpressionHereareafewstepstohelpyoualong.1.PrepareyourselfforaphonecallRememberthatabusinesstelephonecalliscomprisedofthreecomponents:thebeginningintroduction,themiddlebulkofthecall,andtheendsummingup.Sayeverythingthatyouneedtoinordertoexplainyourreasonforcalling.Statewhenyouwillreturnthecallorrequestthattheotherpersoncallyouback.Ifyouhavetoleaveamessage,beconcise.Lettheotherpersonknowatthebeginningofthecallifyouplantouseaspeakerphoneorrecordanypartoftheconversation.Point1Point2Point3Tips&WarningsSetaspecifictimetomakebusinesscalls.Ifyouhaveanoffice,shutyourdoorwhenmakingdetailedbusinesscalls.Thiswillkeeptheconversationmoreprivateandwillnotbotherthosesittinginareasoutsideyouroffice.So.GoodmannersarekeywhenmakingaphoneintroductionOneoftheadvantagesofthetelephoneservesasadisadvantagewhenitcomestophoneintroductions:theinabilitytoseetheotherparty’sface.2.IdentifyyourselfForexample,youmightsay“Hello,mynameis(yourname).”Whenintroducingyourselfonabusinesscall,usebothyourfirstandlastnameandprofessionaltitle,suchasdoctororreverend,ifitisrelatedtothepurposeofthecall.Whenyouareintroducingyourselfforapersonalcall,itisfinetousejustyourfirstname.FirstidentifyyourselfattheonsetofthecallAsktospeakwiththepersonyouarecallingbysaying,“MayIspeakwith(person’sname)?”Donotassumeyouarespeakingwiththecorrectperson.Ifthepersonhasalreadyidentifiedhimselfuponansweringthephone,confirmthatyouheardthecorrectnamebeforecontinuing.Then3.IdentifythepurposeForexample,saysomethinglike“Iamcallingonbehalfof(company/organizationname)inregardto(reasonforthecall).”Whenmakingapersonalcalltosomeoneyourecentlymet,begintheconversationbyremindingthepersonwhenandwhereyoumet:“WemetWednesdayatthepark.”Includethecompanyororganizationaffiliationwhenapplicable.StatethepurposeofyourcallTips&WarningsSpeakclearlyandslowlyandatamoderatevolumewhenintroducingyourself.Smilewhiletalking.Eventhoughthepersonontheotherendofthelinedoesn'tseeyousmile,theactofdoingsoputsasmileinyourvoice.Youwillsoundhappyandfriendly.4.TaketimetolistenUsenotestohelpguideyouthroughthespecificsyouwanttomention.Thismaybetheonlychanceyoureallyhavetogetyourpointacross.Listencarefullytohowthepersonintroduceshimself,andrepeathisnameexactlyasspokenincludinganytitlessuchasDr.,Mr.,orMrs.Introduceyourselfagainwhenthepersonyouarecallingcomestothephone,ifheissomeoneotherthanthepersonwhoansweredthephone.5.ReviewthephonecallReviewtheimportantpointsofthediscussion,goingovereachperson'sresponsibilities.Asktheotherpersontorepeatwhatyouaresayingintheirownwords.Thisisimportantinensuringyouarebothonthesamepageandunderstandwhattheconversationisabout.Endthecallonapleasantnote.Thanktheotherpersonfortheirtime,setanappointmentforanothercall(ifneeded)andwishthemagoodday.Besuretosetupwhowillmakethecall.Atlast