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1．ExecutiveOffice行政办公室2．HumanResourcesDept.人力资源部3．FrontOffice前厅部4．HousekeepingDept.管家部5．Food&BeverageDept.餐饮部6．RecreationalDept.康乐部7．FinancialDept.财务部8．SalesDept.市场营销部9．SecurityDept.保安部10．EngineeringDept.工程部11．Waitinglist等候名单12．Averageroomrate平均房价13．DND=DoNotDisturb请勿打扰14．VIP=VeryImportantPerson贵宾15．Package包价服务16．No-show订房不到17．Message留言18．Cancellation取消19．Walk-in无预订散客20．Morningcall叫醒服务21．Complain投诉22．Overbooking超额预订23．OOO=OutofOrder维修房24．Lostandfound失物招领25．Roomstatus房间状态26．Checkin登记入住27．Checkout结帐离店28．Reservation预订29．Reception接待30．Operator总机话务员31．Businesscentre商务中心32．DDD=DomesticDirectDial国内直拨33．IDD=InternationalDirectDial国际直拨34．LDD=LocalDirectDial市话35．Suite套房36．Standardroom标准间37．Doubleroom大床间38．Mini-bar小酒吧39．Laundryservice洗衣服务40．Roomservice送餐服务41．Menu菜单42．PA=PublicArea公共区域43．DJ=DiskJockey音控员44．Tips=ToInsurePromptService小费45．AM=AssistantManager大堂副理总经理generalmanager外方总经理ExpatriateGeneralManager副总经理deputygeneralmanager财务总监FinanceController销售总监DirectorofSales市场总监DirectorofMarketing客务总监DirectorofRoomsDivsion行政总厨ExecutiveChef部门经理departmentmanager;divisionmanager;sectionmanager经理助理assistantmanager主管supervisor领班captain销售代表SalesExecutive客房服务员RoomAttendant会议服务员MeetingAttendant庭院清扫养护员gardenKeeper公共洗手间保洁员ToiletAttendant洗涤工WashingWorker夜间清洁工NightSweeper日夜保洁员MobileCleaner服装保管员UniformKeeper干湿洗工Washer手烫工Presser大烫工FlatWorkIroner服务中心接线生RoomCenterCoordinator接待员Reception商务中心文员BusinessCenterClerk商场营业员MarketAttendant迎宾门僮Bellman机场代表AirRepresentative文员兼仓管Secretary&StoreroomKeeper康乐部经理Recreation&HealthManager娱乐经理RecreationManager康体经理HealthManager桑拿领班SaunaCaptainKTV领班KaraokeCaptain桑拿服务员SaunaAttendantKTV服务员KaraokeAttendant网球服务员TennisAttendant棋牌服务员Chess&CardsAttendant乒乓服务员TableTennisAttendant台球服务员BilliardsAttendant射箭服务员ToxophilyAttendant酒吧服务员BarAttendant美容服务员BeautyAttendant餐饮部经理Food&BeverageManager中餐经理ChineseFoodManager西餐经理WesternFoodManager行政总厨ExecutiveChef冷菜房厨师长ColdFoodChef西点厨师长WesternFoodChef加工间厨师长PrimaryProcessingChef宴会厅领班BanquetCaptain传菜间领班PassFoodCaptain西餐厅领班WesternRestaurantCaptain咖啡厅领班CafeCaptain餐务组领班StewardingCaptain服务员Waiter/Waitress咖啡厅服务员CafeWaiter/Waitress花店员工FlowerShopAttendant工艺品店员工HandicraftsShopAttendant书店员工BookShopAttendant吧员BarAttendant仓管员Warehouseman洗碗工Dishwasher烧腊厨师GrillCook冷菜厨师ColdFoodCook切配厨师Chopper炉灶厨师StoveCook炖台厨师ThumbCook点心厨师PastryCook切配Chopper炉灶厨师StoveCook加工员Processing总经理GeneralManager驻店经理ResidentManager财务部经理FinanceManager采购经理PurchasingManager结帐经理CashierManager信用审计经理CreditManager成本验货经理CostManager仓储领班StoreRoomCaptain营业点结帐领班F&BCashierCaptain总台结帐领班F/OCashierCaptain审计员（日/夜审）Day/NightAuditor信用管理员CreditClerk应收款管理员A/RClerk出纳GeneralCashier往来款结算员AccountingClerk收入费用结算员AccountingClerk成本核算员CostClerk验货员ReceivingClerk信息管理员InformationSystemClerk食品采购员PurchasingClerk-F&B物资采购员PurchasingClerk–Material食品保管员StoreroomKeep-F&B物资保管员StoreroomKeep-Material餐厅收款员F&BCashier总台收款员F/OCashier行政部主任ExecutiveDirector文员Secretary人事培训经理P&TManager福利劳资员PayrollClerk员工事务长StaffPurser车队队长DriverCaptain员工宿舍管理员DormitoryKeeper员工餐厅勤杂工StaffRestaurantCleaner司机Driver工程部经理EngineeringManager运行经理OperationManager维修经理RepairingManager安消经理FireControlSupervisor运行领班OperationCaptain强弱电领班Strong&WeakCaptain维修领班RepairingCaptain空调工Air-ConditioningAttendant锅炉工Boiler配电工Electrician强弱电工Strong&WeakCurrentWorker机修工Mechanician木工Carpenter万能工Fitting-upWorker水工Plumber仓管员StoreroomKeeper安消部经理SecurityManager警卫领班SecurityCaptain门卫EntranceGuard巡逻PatrolGuard监控员TVMonitoringClerk客务部经理RoomDivisionManager客房经理HouseKeepingManager公共区域经理P/AManager洗衣经理LaundryManager大堂经理AssistantManager前厅经理FrontOfficeManager市场拓展部经理SalesManager客房领班HouseKeepingCaptain园林领班GardensCaptainGROGuestRelationOffice前台领班FrontOfficeCaptain礼宾领班ConciergeCaptain策划兼美工Mastermind&ArtDesigner