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英语版各类售后邮件模板场景一、因节假日导致的物流延误，买家来信询问Dear{$BuyerName},Thankyouforpurchasingandpromptpayment.However,we’llhavethe{节日名称}from{时间区间}.Duringthattime,alltheshippingservicewillnotbeavailable,whichmaycauseadelayoftheshipmentforsevealdays.Thanksforyourunderstandingandyourpatienceismuchappreciated.Pleaseletusknowifyouhaveanyquestionsorconcerns.Keepintouch.Thanks.Sincerelyyours,{$ShopName}After-salesCustomerServices场景二、因自然灾害导致的物流延误，买家来信询问Dear{$BuyerName},We’resorrytoinformofyouthatyouritemmaybedelayedforthe{自然灾害}.Duetothis{自然灾害},airline/oceanshippingto{目的地}hasbeencancelled,whichdirectlymadeyourparcelwasdelayed.Yourunderstandingandpatienceismuchappreciated.Wewillkeeptrackingtheshippingstatus,andtryourbesttoresolvetheproblemsthatcausedbythisunexpectedissue.Pleaseletusknowifyouhaveanyquestionsorconcerns.Keepintouch.Thanks.Sincerelyyours,{$ShopName}After-salesCustomerServices场景三、因海关安检力度加强导致物流延误，买家来信询问Dear{$BuyerName},We’resorrytoinformofyouthatyouritemmaybedelayedforthestrictercustomsinspection.Wejustgotthenoticethatallpacketsfromallcountriesto{目的地}wouldbesubjecttostricterscreeningbythecustoms.Duetotheintensivecustomscontrolandscreening,theshippingtimeto{目的地}willbelongerthannormal.Yourunderstandingandpatienceismuchappreciated.Wewillkeeptrackingtheshippingstatus,andtryourbesttoresolvetheproblemsthatcausedbythisunexpectedissue.Pleaseletusknowifyouhaveanyquestionsorconcerns.Keepintouch.Thanks.Sincerelyyours,{$ShopName}After-salesCustomerServices场景四、约定到货期限已过但对方并未收到货，买家来信表达愤怒Dear{$BuyerName},Wearesorryforthelong-timewaitingandwequiteunderstandthetwaitingisalwayssomethinghardtoendure.Youritemhadbeenshippedon{送达时间},itgotdelayedbythe{这边尽量写上不可抗力的原因}.Sotheshipmentusuallytakes{预计时长}businessdays.Couldyoupleasewaitforanothertwoweeks?Ifthepackagestillnotarriveindue,pleasecontactusandwewilldoourbesttosolveitandofferyouasatisfactoryservice.Orifyoudonotwanttowaitanymore,wearewillingtoofferarefundyouasoursincereapology,andit’sreallykindofyoutoreturnthepaymentwhenyougettheitem.Pleasetelluswhichoneyouwouldprefer?Wejustwantyoutoknowthatyoursatisfactionisalwaysourtoppriority.Lookingforwardtoyourreply.Sincerelyyours,{$ShopName}After-salesCustomerServices场景五、物流显示已妥投，但买家来信表示未收到货Dear{$BuyerName},Wehavecheckedthereal-timelogisticsinformationof{$OrderId}whenwereceiveyourmailatonce,anditshowsthattheposthavedeliveredtoyou.Youcouldcheckonthewebsite:{具体查询网站}.Andcouldyoukindlyaskyourneighbouroryourfamilyifanyonepickedyourpackage?Sowecanprovidethetrackingnumber{物流跟踪号}toyouandsuggestyoutocheckwiththeclerkinyourlocalpostwiththenumber.Pleaseletusknowifyouhaveanyquestionsorconcerns.Keepintouch.Sincerelyyours,{$ShopName}After-salesCustomerServices场景六、买家想取消订单，但卖家已发货Dear{$BuyerName},Sorrytohearthatyouwouldliketocanceltheorder{$OrderId}.Wehavetosaysorrythatithasbeensentout.Wecannotstoptheshipment.Maybeyoucanhaveputitonfirstandseeifitissuitableafteryoureceivetheitem.The{商品名称}maybequitesuitableforyou,tosaytheleast,ifyoudon’tlikeit,youcangiveittoyourrelativesorfriendsasagift.Sorryfortheinconvenienceandhopeyoucangetitsoon.Pleaseletusknowifyouhaveanyquestionsorconcerns.Keepintouch.Wewilltryourbesttosolveitforyou.Haveaniceday!Sincerelyyours,{$ShopName}After-salesCustomerServices场景七、买家收到货但因商品尺寸不合适想退货退款，卖家与之进一步沟通Dear{$BuyerName},Wereallyappreciateyourgreatsupportonus.Butsorryfortheinconveniencethatthe{商品名称}didnotfityou.Willitbepossibletogiveothersasagift?Orhowaboutwemakeyoua{具体金额}refundasawaytomakeupforthis?Ifyouinsistonreturningitback,wewillgotothefurtherstep.Pleasetelluswhichwayyouwouldprefer?Wejustwantyoutoknowthatyoursatisfactionisalwaysourtoppriority.Lookingforwardtoyourreply!Sincerelyyours,{$ShopName}After-salesCustomerServices场景八、买家投诉或来信告知卖家发错颜色、商品或商品有缺陷等，卖家与之进一步沟通Dear{$BuyerName},Wearesosorryaboutthat.Thisisyourorder:{商品名称}&{$OrderId}.Couldyoupleasesendusthepicturesofthelabelonthepackageanditem'sproblem?Andwewillsolveitforyouassoonaspossible.Pleasedon’tworry.Pleaseletusknowifyouhaveanyquestionsorconcerns.Wejustwantyoutoknowthatyoursatisfactionisalwaysourtoppriority.Bestregards!Sincerelyyours,{$ShopName}After-salesCustomerServices场景九、接上一情景，买家发来图片后卖家根据责任情况引导退部分或全额款Dear{$BuyerName},We’resosorryfortheunsatisfiedpurchase.We’rewillingtosolvetheproblem.Asahonestseller,wearenotwillingtoletourdearvaluedcustomersufferanylosses.Wearewillingtooffera{具体金额}refundtoyouasoursincereapology,isthatokforyou?Orifyouhaveanyotherideas,pleaseletusknow.Wejustwantyoutoknowthatyoursatisfactionisalwaysourtoppriority.Lookingforwardtohearyousoon.Onceagain,wesendoursincereapology.Haveaniceday!Sincerelyyours,{$ShopName}After-salesCustomerServices场景十、接场景八，买家坚持称商品有问题但又不想或不能提供照片Dear{$BuyerName},We’resosorryfortheunsatisfiedpurchase.We’dliketosolvetheproblem,butweneedthispicturetosetsacaseforyouandfeedbackthisissuetooursupplierstocheckitandavoidthesameissuehappenagain.Asahonestseller,wearenotwillingtoletourdearvaluedcustomersufferanylosses.Wecanunderstandyou.Butwehopeyoucouldunderstandus.So,couldyoukindlysendusthepictureagaintohelpusavoidthesamesituationandplsdon'tworrywewillgiveyouthebestsolution?Anys