RFMD-Facilitation-Skills-Workshop-Presentation-201

RFMDFacilitationSkillsWorkshop(17–18April2011)Facilitator:YeowChernHan姚臣汉©2011aAdvantageConsultingGroupPte.Ltd.Allrightsreserved.2PurposeTobuildindividualcompetenceinfacilitationskillstostrengthenteamleadership,meetingsparticipation,trainingeffectiveness©2011aAdvantageConsultingGroupPte.Ltd.Allrightsreserved.3HaveyouEncountertheFollowingSituation?ProblemEveryonedoesnotparticipateorshowinterestandafewremainsilentParticipantssticktotheirconflictingpointsofview,stallingtheprocessordecision-makingSomeparticipantsignoreordisregardcontributionsfromotherparticipantsSoHow?©2011aAdvantageConsultingGroupPte.Ltd.Allrightsreserved.4HaveyouEncountertheFollowingSituation?ProblemPossiblecausesEveryonedoesnotparticipateorshowinterestandafewremainsilentTheimportanceisnotclearforeveryoneSomeparticipantsareinsecureSomeparticipantsaredominatinginthebasisofhierarchy,education,experienceParticipantssticktotheirconflictingpointsofview,stallingtheprocessordecision-makingExistenceofdifferentvalues,moreimportantthanthegrouptaskExistenceofdifferences/conflictbetweenindividualswhichweretherebeforeexistenceofthegroupSomeparticipantsignoreordisregardcontributionsfromotherparticipantsParticipantsareinsensitivetoother’sneedsandinputsParticipantsaretoofulloftheirownselfimportanceSoHow?©2011aAdvantageConsultingGroupPte.Ltd.Allrightsreserved.5BenefitsofFacilitatedMeetingsUponcompletingthisworkshop,participantswillbeableto:CreatesharedresponsibilityforresultsMaximizecreativityproblemsolvingandideagenerationEmpowerspeopletotakeownershipAlloweveryonetoparticipateandfeelvaluedCreatemorefocusedparticipationthroughaguidedprocessAchievedesiredobjectivesandoutcomesOrganizationLargemeetingse.g.TownMeetingsProjectTeammeetingsIndividualmeeting©2011aAdvantageConsultingGroupPte.Ltd.Allrightsreserved.6WhatisFacilitation?©2011aAdvantageConsultingGroupPte.Ltd.Allrightsreserved.7WhatisFacilitationandWhatdoWeNeedtoFacilitate?Facilitationcanbedescribedasaconsciousprocessofassistingagrouptosuccessfullyachieveitstaskwhilefunctioningasagroup.Inordertofacilitate,itisimportanttounderstandwhatitisthatneedstobefacilitated.Weneedtofacilitate:•Thelearningprocess•Theprocessesofparticipation,sharingandgroupdynamicsManyparticipantsreallywanttovoiceopinions,sharetheirinsights,listentoeachother’sexperiencesandcomeupwithinterestingnewideas.Buttherangeandrichnessoftheirsharingwillbelimitedbythedegreetowhichtheycanfollowandacceptdiversecommunicationstyles.Byusinggoodfacilitationtechniques,afacilitatorcanbeanexcellentsupporttosuchgroups.©2011aAdvantageConsultingGroupPte.Ltd.Allrightsreserved.8KeyFacilitationPracticesListendeeplyAskQuestionsAskforsuggestionsParaphraseSuggestaprocessHelptogroupbroadenitsperspectivesAsforoptionsPullideastogetherGiveandreceivefeedbackProvideencouragementAskfororprovidesummaryMaketransitions©2011aAdvantageConsultingGroupPte.Ltd.Allrightsreserved.9The3PsofFacilitationProcessPurposePeoplePurposeCreatingasharedunderstandingandcommitmenttoameeting’sobjective,rationaleandoutcome.PeopleUnderstandingtheroleofeachpersoninameetingandmanagingpeople’scomfortzonestogainparticipation.ProcessPlanningandmanagingthebestmethodforinvolvingpeopleinachievingasharedpurpose.©2011aAdvantageConsultingGroupPte.Ltd.Allrightsreserved.101stP-Purpose©2011aAdvantageConsultingGroupPte.Ltd.Allrightsreserved.11PurposeStatementCreatesharedunderstandingandcommitmenttoameeting/training’sobjective,rationaleandoutcome.Objective:Whatisthemeetingaboutandwhatdoyouwantfromme?–Theobjectiveistheoverallfocusofthemeeting:thespecificcontentissueandtypeofparticipationneedfromthegroupmembers.Rationale:Whyshouldspendtimeinthismeeting?–Shouldbecompellingtocaptureparticipants’interestandmotivation–Shouldexplainhowthismeetingrelatestogroup(orproject’s)overallmission,vision,objectivesorgoals–ShouldincluderelevanteventsleadinguptothismeetingOutcome:Whatexactlydoyouhopetoaccomplish(deliverables)?–Thedetailedtaskstobeaccomplishedbytheendofthemeeting©2011aAdvantageConsultingGroupPte.Ltd.Allrightsreserved.12DecideTogetherLeaderdecidesonissuetogetherwithkeystakeholdersbyvoteorconsensusduringthemeeting.GainInputLeadergainsinputfromkeystakeholdersontheissue,thendecidesontheissuehim/herselfduringorafterthemeeting.Inform&GetFeedbackLeaderinformskeystakeholdersofdecisionmaderelatedtothemeetingissue,thengetsfeedbackfromstakeholdersonthedecision.HiLowLevelsofParticipationLevelsofParticipation©2011aAdvantageConsultingGroupPte.Ltd.Allrightsreserved.132ndP-People©2011aAdvantageConsultingGroupPte.Ltd.Allrightsreserved.14TheLeader(Content&OutcomeFocused)Beforethemeeting,theleaderneedstofamiliarizethefacilitatorwithanumberofissues•Purpose•Successfactors/Desiredoutcome(Ifappropriate)•Industrytrends•Personalityanddynamicsofthegroup•Specifictechnicalinformation©2011aAdvantageConsultingGroupPte.Ltd.Allrightsreserved.15TheLeader(Content&OutcomeFocused)Duringthemeeting•Updatethegrouponwhytheyaremeeting•Introducethefacilitatorandrecorder•Helpthegroupfocusonthetask.Itmaybeeasierfortheleader,ratherthantheneutral