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©2006MercerHumanResourceConsultingLimited2MercerHumanResourceConsultingConfidential4W1H3MercerHumanResourceConsultingConfidentialÄ8301000zz4W1HzzÄ10001015z15Ä10001130zzÂzzzzz4MercerHumanResourceConsultingConfidential5MercerHumanResourceConsultingConfidential„„„„6MercerHumanResourceConsultingConfidential7MercerHumanResourceConsultingConfidential„„8MercerHumanResourceConsultingConfidential„„„!„!„!9MercerHumanResourceConsultingConfidential::EmptyDesk10MercerHumanResourceConsultingConfidential(=)(?)11MercerHumanResourceConsultingConfidential12MercerHumanResourceConsultingConfidential4W1H13MercerHumanResourceConsultingConfidential14MercerHumanResourceConsultingConfidential„„„15MercerHumanResourceConsultingConfidential16MercerHumanResourceConsultingConfidentialzzzz17MercerHumanResourceConsultingConfidentialzzzzzzzzzz18MercerHumanResourceConsultingConfidential19MercerHumanResourceConsultingConfidential••1•2••……...„–„–„–„/–1.20MercerHumanResourceConsultingConfidential1..3.2.•••,••••1.21MercerHumanResourceConsultingConfidential1.4.„„„„„10.„„22MercerHumanResourceConsultingConfidential2.„„……21……BA/„„„623MercerHumanResourceConsultingConfidential„/„/„/“”“”„„2121//1-2-2.24MercerHumanResourceConsultingConfidentialARCPI……CRA-VCIPR*R*CRCA-VA-VIRA-VA-VPPRA-V2.25MercerHumanResourceConsultingConfidential2.26MercerHumanResourceConsultingConfidential1AdministerEstablishAdviseExecuteAnalyzeFollow-upApproveInitiateAssignIssueAssistMaintainAuditManageAuthorizeMotivateConsultNegotiateContribute/OrganizeControlParticipateCoordinatePerformDelegatePlanDetermineProvideDevelopRecommendDirectReviewEnsureSupervise2.27MercerHumanResourceConsultingConfidential/2.228MercerHumanResourceConsultingConfidential„29MercerHumanResourceConsultingConfidential213.PositionDateAREASOFRESPONSIBILITYMEASUREMENTCRITERIAHeadingsRankingQuantitativeINORDERTO,whatresultsQualitative1234567PersonPart6Part7……21……BA/30MercerHumanResourceConsultingConfidential213.……21……BA/32145NATUREOFIMPACTDeliveryOperationalTacticalStrategicVisionary//12345SomeLimitedSignificantDirectMajor31MercerHumanResourceConsultingConfidential„4.32MercerHumanResourceConsultingConfidential1„33MercerHumanResourceConsultingConfidential34MercerHumanResourceConsultingConfidential35MercerHumanResourceConsultingConfidential„„„„„36MercerHumanResourceConsultingConfidential„––––––37MercerHumanResourceConsultingConfidential21IDENTITYDateOrganizationUnitPositionPersonApprovalSupervisor’spositionSupervisorApprovalPURPOSE(Whydoesthepositionexists,WITHwhatobjectivesandWITHINwhatlimits)InternalExternalExternalMINIMUMREQUIREMENTSEducation/ExperienceSpecificknowledgePart1Part2Part3Part4PositionDateAREASOFRESPONSIBILITYMEASUREMENTCRITERIAHeadingsRankingQuantitativeINORDERTO,whatresultsQualitative1234567PersonPart5Part638MercerHumanResourceConsultingConfidential1.„„„39MercerHumanResourceConsultingConfidential1.„„XXXXXX40MercerHumanResourceConsultingConfidential2.„„„“”“”“”41MercerHumanResourceConsultingConfidential(,)???XYZ42MercerHumanResourceConsultingConfidential()()Why(Purpose)?Inordertomaintainsufficientliquidityandmaximizereturns()What(Activities)?predictandassessshort-termandlong-termcapitalrequirements,debtorsandcreditors43MercerHumanResourceConsultingConfidential,,,,()44MercerHumanResourceConsultingConfidential„Market„Performance„Profitability„Efficiency„Productivity„Quality„Service„Deadlines„Safety„Continuity„Laws„Values„Principles„Policies„Strategies„Guidelines„Patterns„Methods„Techniques„Systems„Practices„Customs„Procedures„Conditions„Models„Rules„Routines„Instructions„Regulations„Criteria“”“”45MercerHumanResourceConsultingConfidential2„„„46MercerHumanResourceConsultingConfidential3.••//__%¾peoplemgmt/¾//__%47MercerHumanResourceConsultingConfidential4.zz••8-1048MercerHumanResourceConsultingConfidential3„„MercerHumanResourceConsultingConfidential5.211.50MercerHumanResourceConsultingConfidential„„/„51MercerHumanResourceConsultingConfidential+52MercerHumanResourceConsultingConfidential??────────────────?53MercerHumanResourceConsultingConfidential:+54MercerHumanResourceConsultingConfidential„„„„„„„55MercerHumanResourceConsultingConfidential7.„Cost–costperunit–actualvsbudget„Time–deadline–timetomarket–unitsperman-hour„Quantity–margin/profit–output–revenue–volume„Quality–accuracy–servicereliability„Humanreaction–complaints–compliments–feedback56MercerHumanResourceConsultingConfidential–AccurateFigures–Ratios–ScaleofValues–GeneralclarificationsObjectivitySubjectivity57MercerHumanResourceConsultingConfidentialX%95%()58MercerHumanResourceConsultingConfidential„„„„„„„„„„„„„ISO„„„„„„„„59MercerHumanResourceConsultingConfidential8„35„360MercerHumanResourceConsultingConfidential9„361MercerHumanResourceConsultingConfidential„„62MercerHumanResourceConsultingConfidential„„63MercerHumanResourceConsultingConfidentialQ&A

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