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西餐厅常用英语培训培训人：杨娜WesternrestaurantcommonlyusedEnglishtrainingTrainer:Christine第一部分Firstsection预定Reservation◆您好，这里是维克西餐厅，我是服务员xxx，我能为您做什么呢？◆Hello,thisisCaféVIC,xxxspeaking,whatcanIdoforyou?◆上午/下午/晚上好，我能为您做些什么？◆Goodmorning/afternoon/evening,MayIhelpyou?◆请问您一共有多少人来用餐？◆HowmanypeoplearethereinyoupartySir/Madam?Howmanyguestsarecoming?◆请问您几点到？◆Whattimewouldyouliketoarrive?◆请问您贵姓？◆MayIhaveyourname,please?◆可以留下您的联系方式吗？◆MayItakeyourtelephonenumber,please?◆请问您有什么需求需要我们做准备的？◆Isthereanythingspecialsyouwouldlikeustoprepare?◆如果您有什么要求，请通知我们。◆Ifyouhavefurtherrequirements,pleaseletusknow.◆恐怕我们餐厅只能给您留座到晚上xxx。◆I'mafraidthatweonlycanguaranteethetablebeforexxxintheevening.◆欢迎致电，再见◆Welcometocall,seeyou.第二部分SecondSection领位、迎宾Hostess简单问好（simple）◆早上好，（中午好，晚上好）欢迎光临◆Goodmorning，(afternoonevening)，welcometoourrestaurant◆您好！◆Howareyou?Howdoyoudo?询问预定（askaboutreservation）◆请问您是否有预定？◆Doyouhaveareservation?◆请问您一共有多少人来用餐？HowmanypersonarethereinyoupartySir/Madam?Howmanyguestsarecoming?◆请跟我来，请这边走。◆Comewithme,please.followme,please.Thiswayplease征询意见（consultation）◆您看坐在这里可以吗？◆Wouldyoumindsittinghere?◆您是愿意靠窗户坐还是靠门坐呢？◆Whichdoyouprefer?bythewindowornearthedoor?◆对不起，那边的桌子已给预订了。◆I’msorrythattableisalreadyreserved.特殊情况(specialcircumstances)◆对不起，现在已经客满了。◆I’msorrytherestaurantisfullnow.◆如果您不介意，坐在那边角落里好吗？◆Wouldyoumindsittingoverthereinthecorner.◆对不起，您是否介意与那位先生同坐一桌？◆I’msorry,wouldyoumindsittingthetablewiththatgentleman.◆如果您愿意，可以先到大堂休息一下，一有空位我马上通告您。◆Youmayhavearestintheloungeifyoulike,we’llcallyouassoonaspossibleifthereisavacancy其他（others）◆先生（女士）这是您的帐单吗◆Excuseme,hereisyourbill,sir(lady)◆先生，请问是用餐吗？◆Willyouhavelunch(dinner),sir?◆先生，请问您是找人吗？◆Areyoucometoseeanyone,sir?第三部分ThirdSection餐中服务Service◆打扰一下：不好意思，请原谅。◆Excuseme◆对不起，让您久等了。◆Sorrytohavekeptyouwaitingsolong.Sorrytokeepyouwaitingfora◆longtime.◆对不起，我能把这个盘子撤走吗？◆I’msorry,canItakethisplateaway?MayItakeitaway?◆请稍等，我马上来收拾。◆Justamoment,please.I’llclearitrightaway.◆您需要咖啡或者红茶吗？◆Excuseme，doyouneedanycoffeeortea?（现磨咖啡freshgroundcoffee特浓咖啡espresso/doubleespresso）◆对不起，我到厨房给您催一下。◆Sorry,Itellthecookertohurry◆哦！很抱歉这个菜的烹饪时间较长。◆Oh,verysorry,Ittakesquitesometimeforthisdishtoprepare.（ittakesalongtimeforwatertoboil）◆好的，我去拿来。◆Ok,I’llget（takesend）itforyou.◆好的，我一定尽快给您做好。◆Allright，I’llhaveitforyouassoonaspossible.◆祝您午餐（晚餐）愉快！◆Pleaseenjoyyourlunch(dinner)!◆不用谢，很乐意为您服务。◆Notatall,I’mgladtoserveyou.◆服务员我想买单。◆WaiterIwanttopaymybill.◆我可以签单吗？◆MayIsignthebill?◆请问卫生间在哪里？◆Whereisthetoilet?第四部分Thefourthsection点菜服务Order◆这是菜单，请问现在可以点菜了吗？◆Hereismenu,Areyoureadytoordermow?◆请问您想吃些什么？Whatwouldyouliketoorder?今天的特别介绍是。。。◆Therecommendationofthedayis.◆先生请问您的牛排要几份熟的？◆Howwouldyoulikeyoursteak?◆Rare一成熟；◆MediumRare三成熟；◆Medium五成熟；◆MediumWell七成熟；◆WellDone全熟◆对不起，这个品种刚刚售完。◆I’msorry,thevarietyisjustoutofstoodtherearen’tanyleft◆（wedon’thaveanymore）◆请问您还需要点别的吗？Wouldyoulikesomemore?请问您想喝点什么。Whatwouldyouliketodrink,please.◆请问需要冷饮还是热饮。◆Wouldyouliketohaveacold-drinksorhotdrinks?◆还要点水果和甜品吗？◆Wouldyoulikeanyfruitordessert?◆对不起，那是整瓶卖的。◆Sorry,it’ssoldbythebottle.◆先生您的菜已经上齐了。◆Yourdishisallhere,sir.第五部分Thefifthsection意见征询Consultation◆如果您在用餐时有什么问题，请告诉我。◆Ifyouneedanyhelp,pleasecallme.◆请问您对一切还满意吗？◆Iseverythingtoyoursatisfaction?Iseverythingallrightwithyourneed?◆请问您还需要我为您提供些什么吗？◆IsthereanythingelsethatIcandoforyou?CanIbringyouanythingelse?◆请问我能清理餐台吗？◆MayIcleanyourtablenow?Wouldyoulikemetoclearyoutable?◆很抱歉，我们立即采取措施，使您满意。◆I’msorry,we’lltakemeasuresatoncetosatisfyyou.◆谢谢您提出的宝贵意见。◆Thanksforyourpreciousopinions.◆我们将努力改进。◆We’lltryourbesttoimprove.第六部分Thesixthsection致歉、道谢Apology、Thank◆先生，实在对不起，我为我刚才的鲁莽行为向您道歉。◆I'mterriblysorryforsuchamistakesir?◆先生，对不起，我马上给你换一盘。◆I'mchangeitrightaway.◆实在对不起，我马上报告主管。◆I’mverysorry,I‘llcalltheSupervisor.◆我再次向你道歉。◆Iwouldliketoapologizeonceagain.◆对不起，但我们很高兴您向我们指正出来。◆I'msorry,butI’mgladthatyoupointedoutthisproblem.◆注：sorry的答句可用That’sallrightThat’sOkItdoesn’tmatter◆Thankyou的答句可用That’sallrightThat’sOkYou’rewelcomeNotatallIt’smypleasureMypleasure◆但是Itdoesn’tmatter只能回答sorry不能回答thankyou.You’rewelcomeNotatallIt’smypleasureMypleasure只能回答thankyou不能回答sorry第七部分Theseventhsection结账SettleAccount◆请问您现在结帐吗？◆Wouldyouliketopaythebillnow?◆请问您是付现金还是使用信用卡结帐？◆Wouldyouliketopaycashorbycreditcard?◆需要发票吗？Doyouneedthereceipt?◆这是发票和找头，请收好。◆Here’sthereceiptandchange,keepit,please.◆请问你们是分帐单是是合在一起？◆Wouldyouliketheamountonthesamebillorseparate?◆对不起，您能告诉我您的房间号并出示您的房卡吗？Sorry,wouldyoupleasetellmeyourroomnumberandmayIhaveyourroomcard?◆对不起，请您在这签个名。Excuseme,sir,wouldyoupleasesignyournamehere?第八部分Theeighthsection送客SeeOut◆感谢您的光临希望再次为您服务。◆Thankyou,wehopewecouldseeyouagain.◆很高兴您用餐愉快，再见。◆I'mgladyouenjoyedyourmeal.Goodbye.◆十分感谢，祝您有个愉快的夜晚，再见。◆Thankyouverymuch,haveaniceevening,GoodBye.◆慢走，感谢您的光临。◆Mindyourstepandthankyouforcoming.◆祝您旅途愉快！◆Haveapleasantjourney!西餐厅常见物品台面◆花瓶vase◆牙签盅toothpickset◆盐、胡椒瓶saltandpeppershakers◆台卡card◆台垫布mat◆餐巾纸napkin◆刀knife◆叉fork◆勺子spoon◆筷子chopsticks◆筷架chopsticksrack/holder/stand调味品◆酱油soysauce◆醋vinegar◆芥末mustard◆番茄酱catsup(tomato)ketchup◆辣椒酱chillisauce◆甜品酱dessertsauce◆沙拉酱mayonnaise◆蜂蜜honey◆黄油butter◆果酱jammarmaladesquish◆葱greenonionshallotscallion◆蒜garlic◆姜ginger◆洋葱onion菜品、甜品◆澳龙Austra