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KeyphrasesforbusinesslettersandemailsEditor：艾创(Archie)ItisthefirsttimethatIhadseentheToweroranyoftheotherfamoussight.IfI'dgonealone,Icouldhaveseennearlyasmuch,becauseIshouldn'thaveknownmywayabout.Theweatherwassplendidonthatday,asIthoughtwasrare.IstillremembersomepeopletoldmethatinBritaintherewasweatherandnoclimate.Atthesameday,itmightsnowinthemorning,rainatthenoon,shineintheafternoonandbewindybeforethenightfalls.SoIthinkIwaslucky.Ithinktherivertripwasthebestthingofall.LondonreallycamealivetomeaswesawitfromtheThamesduringthatwonderfuljourneydownGreenwich.Itwasalltremendousexciting―adaythatIshallneverforget.DearMr.Seaton,ThankyouverymuchfortakingmewithyouonthatsplendidoutingtoLondon.ThankyouforgivingIsuchagreatbirthdaytreat.Yourssincerely,LindaChenGreeting（问候语）Opening（开场）Mainpart（正文）Pre-closing（结束语）Farewell（再会）Signature（署名）AtemplateGreetingandfarewell1GreetingandfarewellDear(firstname),Hello(firstname),Hi(firstname)DearMr/Ms(+surname)(BritishEnglish)DearSir/Madam(BritishEnglish)Ladiesandgentlemen(AmericanEnglish)Hello/Hi(+firstname)(informal)Best,Bestwishes,(Best)Regards,YoursYourssincerelyYoursfaithfullyYourssincerelySeeyousoonOpenings2OpeningsIntroductionYoumayrecallthatwemetlastweek...Inthecourseoftheconversationyoumentioned.Irecentlyreadyourarticle/advertisement…Iwasgivenyournameby[name]…Whosuggestedthat.ReferenceThankyouforyourletter/email/messageof…[date]concerning/aboutIenclosing/enquiringIhavereceivedyourletter/emailof[date]Furtherto/Withregardto/Regarding/WithreferencetoOnthesubjectofIntermsofInresponsetoAccordingtomyrecords,Reyouremail...Iampleased/sorrytohear/!earnthat..Inotethat…OpeningsPurposeIamwritingtorequest/enquire/inform/check/inform/ask...Justaquickemailto.SocialopeningsSometimesitisappropriatetowriteasocialphrase,similartoanexpressionthatwouldbeusedinaface-to-facemeeting:HowareYou?How'slife?How'rethings?What'stheweatherlike?It'sawful/terrible/depressinghere.It’sgreat/beautiful/marveloushereIt'ssunny/reallyhotIbitterlycoldMainpart3Theprecisephraseswill,ofcourse,dependonthepurposeoftheemail.Belowarethekeyphrasesforsometypicalpurposesinaddition,thesekeyphrasescanbeusedatthebeginningofparagraphstosignalyourintentions.RequestingIwouldbegratefulifyoucould…Iwouldappreciateitifyoucould…couldyoupleasesend/supplyIconfirm…Pleasesend/supplyIconfirm…InformingIampleasedtoinformyou…Iwouldliketoinformyou…IamnowinapositiontoinformyouIconfirm…OfferingIcan/amabletoIwouldliketoofferyou/provideyouwith…Ifyouwish,Iwouldbehappyto..Wouldyoulikemeto..ShallI..Doyouwantmeto..MainpartExpressingwishesIwould(verymuch)liketoplacethefollowing…order/organizeameeting…I(particularly)wantto.I(do)hope..Irequire/need..Itwouldbegreatto..Iwouldprefernotto..Iwouldrathernot…Iamreluctantto…AskingforclarificationItisnotclearwhetherIamnotsureif.Couldyouclarify/supplyuswithmoreinformation…AmIrightinthinking.ìCouldyoupleaseexplainwhatyoumeanby,?MainpartProvidingdocumentationIamenclosing/attaching..Ienclose/attach..PleasefindenclosedIattached...ConfirmingIfIhearnothingtothecontrary,Ishallassumethat..Iherebyconfirm..IamableIpleasedtoconfirm...DrawingattentionandremindingIwouldliketopointout..MayIdrawyourattentionto..Pleasenotethat...AgreeingIamwillingtoIagreeto...Iamhappyto……isacceptable/fineMainpartDisagreeingandrefusingrequestsUnfortunately,Iamunableto…Iamunwillingto…IcannotagreewithItothat..AskingforapprovalWehopethat[oursolution]willbetoyoursatisfactionImeetwithyourapproval…Wehopethatyouwillhavenoobjectionsto…MakingsuggestionsIproposeIsuggestthat...Iwould(strongly)advise/recommend...Itisadvisable...Youmightconsider...MightIsuggestthat…ApologizingIam/wassorrytohear/learnthat..Iapologizefor…Pleaseacceptourapologiesfor…Iregretthat…MainpartExpressingurgencyandnecessityIshouldliketoremindyou...ItisobligatoryInecessaryfor…Youareobliged(bylaw)to/itisrequired(bylaw)to…YoumustIhaveto..Itisoftheutmostimportancethat…Onnoaccount...Undernocircumstances..ItisimportantIvital/essential.…atyourearliestconvenience....assoonaspossible…withoutfurtherdelay...byreturnofpost.…byFridayItheendofJanuaryGivinggoodnewsIamdelightedtoinformyouIhearthat...Youwillbedelightedtohearthat..You‘llbehappytohearthat..MainpartGivingbadnewsIregrettoinformyouthat.,.Unfortunately,Iamafraid..I'msorrybut…ExpressingdisappointmentIwasdisappointedtohearyourdecision.IamverysorrythatyoufeelthatIunableto…Refusingpolitely1(fully)appreciateyourpointofviewIdifficultiesbutI'mafraidthatwearenotinapositionto..Regretfully,1havetoinformyouthat…WerealizethisisnotidealHowever..ThreateningIfyoudonot..,IshallUnlessyou...,Ishall…beforcedtoplacethematterinthehandsorourlawyersMainpartGivingassuranceIassureyou/giveyoumyassurancethat.Youmayrestassuredthat..Ishall/willdomyutmosttoensurethat…ExpressingneedforconfidentialityPleasetreatthisasstrictlyconfidential/inthestrictestconfidenceIshouldbegratefulifyouwouldhandlethismatterwithdiscretionGuaranteeingconfidentiality/discretionAnyinformationwillbetreatedasstrictlyconfidential…Thematterwillbehandledwithdiscretion…AcknowledgingactionsandinstructionsInote