投诉信回信(complain-letter)英文

View：Thispagecanbeviewedasaslideshow:Introduction:Lettersofcomplaintusuallyincludethefollowingstages:BackgroundProblem-causeandeffectSolutionWarning(optional)ClosingBackgroundThissectiondescribesthesituation;e.g.Iamwritingtoinformyouthatthegoodsweorderedfromyourcompanyhavenotbeensuppliedcorrectly.IattendedyourexhibitionSoundSystems2011attheFortuneHotel(22-25January)andfounditinformativeandinteresting.Unfortunately,myenjoymentoftheeventwasspoiledbyanumberoforganisationalproblems.IamashareholderofSunshineBankandIamveryconcernedregardingrecentnewspaperreportsonthefinancialsituationofthebank.Yourcompanyislistedastheauditorinthelatestannualreportofthebank,soIamwritingtoyoutoaskforanexplanationofthefollowingissues.Iamwritingtoinformyouofmydissatisfactionwiththefoodanddrinksatthe'EuropeanRestaurant'on18Januarythisyear.Problem1.Cause:On28March2011weplacedanorderwithyourfirmfor12,000ultrasuperlong-lifebatteries.Theconsignmentarrivedyesterdaybutcontainedonly1,200batteries.Firstly,Ihaddifficultyinregisteringtoattendtheevent.Yousetupanon-lineregistrationfacility,butIfoundthefacilitytotallyunworkable.Yousentusaninvoicefor$10,532,butdidnotdeductourusual10%discount.Wehavefound16spellingerrorsand2mis-labelleddiagramsinthesamplebook.2.Effect:Thiserrorputourfirminadifficultposition,aswehadtomakesomeemergencypurchasestofulfilourcommitmentstoallourcustomers.Thiscausedusconsiderableinconvenience.Evenafterspendingseveralwastedhourstryingtoregisterinthisway,thecomputerwouldnotacceptmyapplication.Iamthereforereturningtheinvoicetoyouforcorrection.Thislargenumberoferrorsisunacceptabletoourcustomers,andwearethereforeunabletosellthesebooks.SolutionIamwritingtoaskyoutopleasemakeuptheshortfallimmediatelyandtoensurethatsucherrorsdonothappenagain.CouldIpleaseaskyoutolookintothesematters.Pleasesendusacorrectedinvoicefor$9,479Iencloseacopyofthebookwiththeerrorshighlighted.Pleasere-printthebookandsendittousbynextFriday.Warning(optional)Otherwise,wemayhavetolookelsewhereforoursupplies.I'mafraidthatiftheseconditionsarenotmet,wemaybeforcedtotakelegalaction.IftheoutstandingfeesarenotpaidbyWednesday,13April2011,youwillincura10%latepaymentfee.Closing:lookforwardtoreceivingyourexplanationofthesematters.Ilookforwardtoreceivingyourpayment.Ilookforwardtohearingfromyoushortly.Politeness；hetoneofcomplaintlettersshouldnotbeaggressiveorinsulting,asthiswouldannoythereaderandnotencouragethemtosolvetheproblem.Inaddition,questionssuchas'Whycan'tyougetthisright?'shouldnotbeincluded.ContentThecontentshouldcontainenoughdetailssothatthereceiverdoesnothavetowritebackrequestingmore.Legalactionisnotnormallythreatenedinthefirstletterofcomplaint,unlessthesituationisveryserious.AdjustmentletterAcknowledgingreceiptofacomplaintletter；hankyouforyourletterof…regarding/concerning/inconnectionwith…Irefertoyourletterof…about/relatingto…Apologyfortheerrororfault；Wemustapologisefor…；Wesincerelyapologisefor…；Pleaseacceptourapologiesfor…；Iwouldliketoapologisefortheerrormadebyourcompanyin(verb+ing)；AcceptingtheComplaintWeagreethattheusualhighstandardsofourproducts/serviceswerenotmetinthisinstance.；Ashortexplanationofthefault；Introductoryphrase；Asaresultofourinvestigation,wefoundthat...(Not:Afterourinvestigation...)Causes:Theerrorwascausedby…/wasdueto…；Apparently,theproblemwastheresultof…/resultedfrom…；Thecauseof/reasonforthemistakewas…Effects：Asaresult…；Thisledto…；Consequently…Solutions：Wehavemodified/changedour...；Wehaveimplementedasystemto...；Topreventre-occurrenceswehavesetupaverificationprocedure.Assurances：eassureyouthatthiswillnothappenagain.Investigationtobemade：Wearecurrentlyinvestigatingthecauseof...；Wewillinvestigatethecauseof...Proposaltosettlethedifficulty：Asagestureofourregret,wearepreparedto…/wearewillingto…/wewouldliketo…；Toshowgoodwill,wewill…Anoffertotakegoodsback,makeareplacement,giveadiscountetc.Wehavedispatchedthenewitemsbyexpresscourier.TheyshouldarrivebyMonday,11April2011；Toshowourgoodwill,wewouldliketoofferyoua5%discountonyournextorderwithus.Regretatdissatisfaction：Whilewecanunderstandyourfrustration...；Weunderstandhowdisappointingitcanbewhenyourexpectationsarenotmet.Rejectingresponsibilityfortheproblemleadingtothecomplaint：Iregrettoinformyouthat…；Iamafraidthat…Unfortunately,Imustpointoutthat…Reasonsfortherejection：Thisisbecausetheguaranteeperiodhasexpired.Thisisduetothefactthattheguaranteeperiodhasexpired.Ifathirdparty(anotherpersonororganisation)istoblame,directthecomplainertothatparty：Wethereforesuggestthatyoucontact...Aconcludingparagraphaimingatretainingthegoodwillofthecustomer：Welookforwardtoreceivingyourfurtherorders,andassureyouthattheywillbefilledcorrectly/promptly.EverlongBatteries171ChoiHungRoadHungHon,HongKongTel/Fax[phone]Apr2011MrJWongPurchasingOfficerFortuneGoods317OrchardRoadSingaporeDearMrWongOrderNo.2639/LPleaseacceptourapologiesfortheerrormadebyourcompanyinfillingyourorderno.2639/LdatedFriday,1April2011.Youordered12,000sizeUltrasuper-long-lifepremiumbatteries,butourdispatchofficesent1,200.Thiswasduetoatypingerror.Thebalanceof10,800batter