communication skills-the art of breaking down barr

CommunicationSkillsTheArtofBreakingDownBarriersInstructor’sGuideCONTACTINFORMATIONASMEHeadquarters1-800-THE-ASMEASMEProfessionalDevelopment1-800-THE-ASMEEasternRegionalOffice8996BurkeLakeRoad-SuiteL102Burke,VA22015-1607703-978-5000800-221-5536703-978-1157(FAX)SouthernRegionalOffice1950StemmonsFreeway-Suite5037CDallas,TX75207-3109214-746-4900800-445-2388214-746-4902(FAX)MidwestRegionalOffice1117S.MilwaukeeAvenueBuildingB,Auite13Libertyville,IL60048-5258847-680-5493800-628-6437847-680-6012(FAX)WesternRegionalOffice119-CPaulDriveSanRafael,CA94903-2022415-499-1148800-624-9002415-499-1338(FAX)NortheastRegionalOffice326ClockTowerCommonsRoute22Brewster,NY10509-9241914-279-6200800-628-5981914-279-7765(FAX)InternationalRegionalOffice1-800-THE-ASMEYoucanalsofindinformationonthesecoursesandallofASME,includingASMEProfessionalDevelopment,theVicePresidentofProfessionalDevelopment,andothercontactsattheASMEWebsite......(PortionsofthismaterialhavebeentakenfromtheASMEManagementSkillsSeminar)Copyright©1997byAllRightsReservedPrintingApril5,19992TABLEOFCONTENTSAbstract............................................................................................................................3Introduction.........................................................................................................................4OrganizingUnitResponsibilities..........................................................................................5InstructorGuidelinesandResponsibilities...........................................................................6CommunicationSkillsOutline/TeachingPlan....................................................................8InstructorNotes..................................................................................................................9AppendixA:ReproducibleOverheads.............................................................................41AppendixB:Course&InstructorEvaluationForm...........................................................69AppendixC:ContinuingEducationUnit(CEU)SubmittalForm........................................72CourseImprovementFormRoyalty&Instructor’sBiographyForm3ABSTRACTThiscoursediscussesthevariousaspectsofcommunicationandworkstoincreasetheskillleveloftheparticipant.Listeningskills,speakingskillsandeffectivewrittencommunicationsarereviewed.Vari-ousskillenhancingsuggestionsarepresentedanddiscussedwhichwillhelptheparticipantapplythemate-rialreviewed.Howtoimprovecommunicationsduringdiscussionswithpeers,directreportingemployees,andmanagementisdiscussed.Techniquestohelpmastertheartofaskingquestionsarepresented.Eachparticipantwillcompleteaself-inventoryoftheirlisteningandcommunicatingskills.Thismaterialisappli-cabletoprofessionalsatanylevel.Newandexperiencedmanagerswillfindithelpfulindealingwiththoseemployeesreportingtothem.Non-managerswillbenefitbothfromtheperspectiveofcommunicatingwithteams,peers,andmanagement.Withthehigh-levelofcommunicationnecessaryintheworldtodayforsuccessintheglobalbusinessworld,thiscourseisamustforeveryone.4INTRODUCTIONThisCommunicationSkillsCourseispartoftheASMEInternationalCareerDevelopmentSeries-aneducationaltooltohelpengineersandmanagerssucceedintoday'sbusiness/engineeringworld.Eachcourseinthisseriesisa4-hour(orhalf-day)self-containedprofessionaldevelopmentseminar.Thecoursematerialconsistsofaparticipantmanualandaninstructor’sguide.Theparticipantmanualisaself-containedtextforstudents/participants,whiletheguide(thisbooklet)providestheinstructionalmaterialde-signedtobepresentedbyalocalknowledgeableinstructorwithaminimumofpreparationtime.TheCommunicationSkillscoursefocusesonlistening,speakingandwritingtechniqueswhichwillenhancecommunicationeffectivenesswithpeers,directreportingemployeesandmanagement.Thema-terialhasbeenselectedtoprovidehelpfulhintsandapproacheswhichmaybeappliedimmediatelyintheworkplace.Thebalanceofthisinstructor’sguidefocuseson:1.OrganizingUnitResponsibilities2.InstructorGuidelinesandResponsibilities3.Comprehensiveteachingmaterialswhichmaybeused“asis”oradaptedtoincorporateexperiencesandperspectiveoftheinstructor.WelcometotheASMEInternationalCareerDevelopmentSeries!Wewishyouallthebestinyourpresentation,operationanddeliveryofthiscourse.5ORGANIZINGUNITRESPONSIBILITIESDetailedproceduresforconductingprofessionaldevelopmentcoursesareavailablefromtheASMEProfessionalDevelopmentorMemberAffairsDepartments,orfromtheASMERegionalOffices(seetheinsidefrontcoverforcontactinformation).ThekeyresponsibilitiesandactivitiesforconductingaCareerDevelopmentSeriescoursefallswiththeorganizingunit(Section,Division,orother)andincludestheitemslistedbelow.1.SelecttheCourseContent:Dothisbaseduponmemberorindustryinputanduseoneormoreofthemodulestocreateacourseanywherefrom1/2dayto2daysinlength2.SelectaLocalInstructor:Findatechn