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上海交通大学硕士学位论文工程硕士研究生教育高校内部质量保证体系研究姓名：夏天娟申请学位级别：硕士专业：公共管理指导教师：杜朝辉20081109MPAI1997ISO9000,ISO9000MPAIISTUDYONTHEQUALITYASSURANCESYSTEMINUNIVERSITYFORTHEGRADUATEEDUCATIONOFMASTEROFENGINEERINGABSTRACTTheestablishmentofMaster’sdegreeofEngineeringisthegraduateeducationreformpolicythatmeetstheneedofthenationaleconomicdevelopment.Since1997,thegraduateeducationofMasterofEngineering(ME)hasbroughtupagreatdealofseniorengineersandtechnicianswithplentyexperienceandgoodqualityforvariousenterprisesorconstructioncorporations,anditssocialaffecthasbecomemorepowerfulthanever.WiththerapidexpansionofthescaleofMasterofEngineeringeducation,theeducationqualitybecomesthefocustopicofthepeople.ItisveryimportantandurgentproblemtoberesolvedthathowtoguaranteethequalityofgraduateeducationofMEuptodate.Firstly,throughthecaseinvestigation,analysisofthecurrentstatusofqualityassuranceforthegraduateeducationofMEhasbeenmadeandconclusionshavebeendrawnforthesuccessandthefailureinthisthesis.Secondly,bythemethodofcomparativestudy,theauthorproposedthatthespecialcharacteristicsofgraduateeducationofMEareopen,independentandcompetitivethroughcomparisonbetweengraduateeducationofMasterofEngineeringandMasterofSciencefromseveralaspects,i.e.theaimandmodeofcultivation,themethodofthestudentsenrolling,andthestandardofdegreegranting,etc.TheinfluencefactorsofgraduateeducationofMEareofspecialandcomplexbecausetheformationofeducationqualityreliesondifferentaspects,suchasuniversity,government,studentsandenterprises.Bytakingtheabove-mentionedfouraspectsintoconsideration,theauthorproposedthatthemainfactorseffectingeducationqualitycomefromuniversity,includethepolicyandsystemofeducationqualitymanagement,teacherresource,organizationandthequalitycontrolforthecurriculaandthesis,etc.Thequalityandmotiveonstudyofstudentsplayanimportantroleontheeducationquality.Thedegreeofsupportandcooperationfromenterprisesalsoinfluenceeducationquality.Thepolicyandthemodeofsupervisionandinspectionfortheeducationqualityimplementedbythegovernmentareexteriorfactors.BasedontheanalysisofthecharacteristicsandtheaffectingfactorsofthegraduateMPAIIIeducationofME,theideaofestablishingandimplementingtheinteriorqualityassurancesystemofuniversityforthegraduateeducationofMEhasbeenpresented,whichbasedontheideaofTQMandISO9000seriesstandardsandthefeasibilityhasbeendiscussed.AccordingtothemethodofprocessesofqualitycontrolofISO9000seriesstandards,thefourprocessescomposingtheinteriorassurancesystem,suchasthedutyofeducationqualitycontrol,educationresourcescontrol,therealizationofeducationqualityandevaluation,analysisandimprovementofeducationqualityareanalyzed.Aframeoftheinteriorqualityassurancesystemhasbeensetupalongwiththedetailanalysisofthefactorsintheframe.Theinteriorqualityassurancesystemcanrealizecontinualimprovementoneducationqualitythroughtheprocessofevaluation,analysisandimprovementofeducationquality.Keywords:MasterofEngineering(ME),educationquality,qualityassurancesystem200811012008110120081101MPA11.11.1.1,1984199741997915001998544000140010200640205858000500020062.8.[M].2001.[G].20012-3MPA2..[G]20012-3MPA31.1.21220013,,,.[J].2003.821.[J].,2003.5:16MPA41.21.199812(1)(2)(3)6.[G].20018MPA5(4)2113..,[J].1999.3..[J].1999.4.[J].2000.6,,.[J].,2004,1:17-2011.[G].,,2003:42-52MPA61213141512.[J].,2003.5:1613,,.[J].,2004.5:25-2814,.[J].,2006.3:50-5215.,[J].,2006.11:17MPA71.31.3.11660901997QAA801716.[D].:,2005.76-8017,.[J].,2007.7:26-27MPA880(steering)1985:18319:QAAQAAQAA20278482118,.[J].2006.319,,.[J].2007.1:62-6420,.[J].,2006.6:10-1221.[J].,1996.1:7-15MPA9221.3.21997(QAA)BS5750ISO9000TQM23BS5750ISO9000:BS5750ISO9000BS5750ISO9000R.ISO90002012.3.4.5.6.7.8.9.10.11.12.13.14.15.22.[J].2006.423,,.[M].:,2004:23-34MPA1016.17.18.19.20.TQMTQM.TQM1.2.3.4.5.6.3-57.8.9.10.11.1.3.31.MPA11???242.1.3.3:253.1.41.ISO90002.24.[J].2006.925.[J].,2006.4:35-38MPA12103.ISO9000MPA132.11::2627:(1)(2)(3)(4)2826,,.[J].,2003.4:4-827.[J].,2001.5:8-1328.[D].:,2003:16-17MPA14::29,50601957303129.[J].,1997.7:1-730.,,,[M].,1998:831.,,,[M].,1998:18MPA15(J.M.Juran)ISO90002000322333432.[J].,2005.11:46-4933.[J].,1996.7:4234.[J].,1997.7:3MPA162.21QualityassuranceQualityassurance::ISO90002000351234802080:1)35.ISO9000[M].:,2002.8:P108MPA17;2);3);4)363790QualityAssuranceinHigherEducation):3839740123456736.[D].:,2005:2037,,,.[M].:20043:838.[D].:,2005:2039.[M].:2003.740.[M].:,1999:33MPA182:()41()()()()422.3ISO90001TotalQualityManagementTQM41,,,.[M].:2004.342.[J].,2007.7:54MPA19TQM:::()():::::()():::()TQMPDCAPlanDoCheckAction4343.[M]..2002:35MPA202IS09000ISO9000ISOTQM44ISO9000TQMISO9000TQMISO9000TQMTQM2000ISO90002000ISO9000::::::::ISO900019728090ISO9000199370%TQMISO900044.[J].,2001,2:76MPA21Birnbaum70%TQMPeterEwellTQM45ISO45.[J].,2001,1:146-147MPA2210983.1200691MPA233-1()06061973141482971627739818142499653759940136991143279931238001634890019837100137101101649120138613014212140235915027341602471117023501802131331902975020037236210324722037442303660171233-123MPA243.1.143-21233-22/31/3420032003GCTMPA252GCT30%3.1.253-313-315535425MPA26355453.1.343-4123MPA2743-46-----