目录Chapter1建立贸易关系1.请求建立贸易关系RequestforEstablishingBusinessRelations2.回复请求建立业务关系ReplytotheRequestforEstablishingBusinessRelations3.索取产品资料RequestforProductLiterature4.回复索取产品资料ReplytotheRequestforProductLiterature5.邀请会面InvitationtotheBusinessAppointment6.接受会面邀请AcceptingtheInvitationtotheBusinessAppointment7.谢绝会面邀请DecliningtheInvitationtotheBusinessAppointment8.要求更改会面时间及地点RequestforChangingtheTime&PlaceoftheMeetingChapter2推销9.向特定客户推销SalesLettertoSpecificCustomers10.向不特定客户推销SalesCirculartoNon-SpecificCustomers11.寄信给老客户SalesLettertoOldCustomers12.寄信给新客户SalesLettertoNewCustomers13.推销新产品SalesLetterforPromotionofNewProducts14.推销劳务SalesLetterforPromotionofLaborServicesChapter3询盘和订货15.一般询盘GeneralInquiry16.回复一般询盘ReplytotheGeneralInquiry17.具体询盘SpecificInquiry18.报虚盘MakingaNon-FirmOffer19.报实盘MakingaFirmOffer20.买方还盘MakingaCounterOffer21.卖方返还盘MakingaCounter-CounterOffer22.下订单PlacinganOrder23.接受订单AcceptinganOrder24.拒绝订单DeclininganOrder25.下续订单PlacingaRepeatOrder26.推荐替代品OfferingaSubstituteProduct27.接受替代品AcceptingaSubstituteProduct28.拒绝替代品DecliningaSubstituteProduct29.涨价通知NoticeforPriceIncrease30.回复涨价通知ReplytothePriceIncreaseNoticeChapter4付款31.询问付款方式AskingaboutPaymentTerms32.接受付款方式AcceptingPaymentTerms33.要求修改信用证RequestforAmendmenttoL/C34.信用证修改AmendmenttoL/C35.付款通知PaymentNotice36.收到付款通知ReceiptofPaymentNotice37.催促付款(初次)UrgingPayment(FirstNotice)38.催促付款(最后通告)UrgingPayment(LastNotice)39.索取发票AskingforInvoice40.寄送发票SendingInvoiceChapter5包装和交货41.包装要求PackagingRequirements42.回复包装要求ReplytoPackagingRequirements43.装运时间TimeofShipment44.回复装运通知ReplytoTimeofShipment45.催促装运UrgingShipment46.回复催促装运ReplytoUrgingShipment47.出货通知ShipmentAdvice48.货物抵达通知GoodsArrivalNoticeChapter6投诉和致歉49.投诉货物未寄达ComplaintaboutGoodsArrivalFailure50.对货物未寄达致歉ApologyforGoodsArrivalFailure51.出货延迟LateDelivery52.对出货延迟致歉ApologyforLateDelivery53.投诉货物质量ComplaintaboutPoorQualityofGoods54.对货物质量不佳致歉ApologyforPoorQualityofGoods55.投诉货物数量ComplaintaboutWrongQuantityofGoods56.为数量错误致歉ApologyforWrongQuantityofGoods57.投诉发货出错ComplaintaboutReceivingWrongGoods58.为发货有误致歉ApologyforSendingWrongGoods59.抱怨包装不良ComplaintaboutPoorPackaging60.为包装不良致歉ApologyforPoorPackaging61.付款出错PaymentError62.为付款出错致歉ApologyforPaymentError63.对服务的不满ServiceDissatisfaction64.对服务不满致歉ApologyforCustomerServiceDissatisfactionChapter7商务交往65.请求筹备出差RequestforPreparingforaBusinessTrip66.回复请求筹备出差ReplytotheRequestforpreparingforaBusinessTrip67.确认预定行程ConfirmingItineraryReservation68.出差后的感谢ThanksforaBusinessTrip69.活动通知ActivityNotice70.集会通知GatheringNotice71.邀请担任演讲者InvitingSpeaker72.回复演讲邀请ReplytotheInvitationforSpeaker73.展销会通知TradeFairNotice74.回复邀请ReplytotheTradeFairInvitation75.请求帮忙做问卷调查RequestforFillingOutQuestionnaire76.请求转载许可RequestforReproductionPermissionChapter8公司人事77.人事查询PersonnelEnquiry78.找寻人才LookingforQualifiedPersonnel79.晋升公告PromotionAnnouncement80.调动通知TransferNotice81.褒奖员工ComplimentingEmployeesChapter9公司内部82.会议通知MeetingNotice83.例行报告RoutineReport84.问题报告ProblemReport85.提案Proposal86.回复提案ReplytoProposal87.说服对方ConvincingtheOtherSide88.给予指示GivingInstructions89.新产品说明NewProductDescriptionChapter10社交信函90.邀请与约见函InvitationandAppointmentLetter91.回复邀请ReplytoInvitation92.祝贺函LetterofCongratulation93.慰问函LetterofSympathy94.感谢函LetterofThanks95.道歉函LetterofApology96.通知函LetterofAdvice97.鼓励函LetterofEncouragement98.探病函LetterofConsolingtheSick99.吊唁函LetterofCondolence100.节日问候SeasonsGreetingChapter1建立贸易关系1.请求建立贸易关系RequestforEstablishingBusinessRelationsWehavelearnedfrom①(信息来源)thatyouare②(公司性质)in③(国名或地域名).Wearegladthatyouareinterestedin④(产品名称).So,wearewillingtoestablishbusinessrelationswithyou.Attachedpleasefind⑤(附件内容).Weare⑥(公司性质).Weexport⑦(出口产品名称)to⑧(出口产品目的地).If⑨(对方条件),we⑩(期待事宜).Welookforwardtoreceivingyourinquiryatanearlydate.2.回复请求建立贸易关系ReplytotheRequestforEstablishingBusinessRelationsThanksforyouremailtoenterintobusinessrelationswithusin①(经营范围).Wehavereadyour②(邮件附件内容).Asyouknow,weare③(重述本公司身份).Wehavealarge④(需求量大的产品名称)markethere,soweareseekingnewpartners.Ifpossible,we’dliketobe⑤(我方角色)in⑥(国名或地域名).Should⑦(对方提供的优惠),we’ll⑧(订单种类).Welookforwardtoyourfavorablereply.3.索取资料RequestforProductLiteratureWelearnfrom①(信息来源)thatyouare②(供货商身份).We③(关注产品途径)andbecamemuchinterestedinyour④(产品名称).Weare⑤(我方公司身份).Asweareinterestedindoingbusinesswithyou,wewouldlikeyoutosendus⑥(邮寄方式)thedetailedinformationabout⑦(欲购产品名称)to⑧(邮寄地址).Thedemandfor⑨(产品类型)inourmarketisreallygreat.Yourimmediateattentionishighlyappreciated.4.回复索取产品资料ReplytotheRequestforProductLiteratureWearesogladthatyouareinterestedin①(产品名称).Attachedare②(附件内容).Asyourequestedinyouremail,wesentyouour③(索取资料)by④(邮寄方式),whichwilltellyoueverythingaboutour⑤(产品名称).Althoughestablishedin⑥(公司成立时间),wearedevelopingveryfast.Wepaygreatattentionto⑦(特别关注之处).Wehaveintroducedadvancedproductionequipmentfrom⑧(国名或地域名).Wenowexportourproductsto⑨(出口产品目的地).⑩(产品畅销国国名或地名)isourlargestmarket.○11(某一特定产品系列)isabestseller.Welookforwardtoyourtrialorder.5.邀请会面InvitationtotheBusinessAppointmentI’dliketoinviteyouforameetingwith①(我公司会面人职务和姓名)ifyoufeelconvenient.As②(会议名称)willbeheldin③(会议地点)from④(会议起始日)to⑤(会议结束日),wethinkyou⑥(对方可能采取的行动).Ifyoucome,wewouldliketoi