六西格玛培训资料-1定义

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SixSigmaProprietarytoSamsungElectronicsCompanyIntro-SixSigma-2Rev2.0MeasureDefineAnalyzeImproveControlSixSigma-SixSigma-SixSigma-SixSigma-SixSigmaProjectProject-Project-Project--Team-ProcessMap-ProjectCOPQIntroductionDefineProprietarytoSamsungElectronicsCompanyIntro-SixSigma-3Rev2.0SixSigma1.SixSigma2.SixSigma3.SixSigmaProprietarytoSamsungElectronicsCompanyIntro-SixSigma-4Rev2.0SixSigma1σ1σ(Target)(Target)p()6σProprietarytoSamsungElectronicsCompanyIntro-SixSigma-5Rev2.0SixSigmaSixSigma?σ(Z)σ(Z)ProprietarytoSamsungElectronicsCompanyIntro-SixSigma-6Rev2.0((COPQ)COPQ)(4-5%)TestRecallProprietarytoSamsungElectronicsCompanyIntro-SixSigma-7Rev2.0“”ProprietarytoSamsungElectronicsCompanyIntro-SixSigma-8Rev2.0SixSigmaSixSigma?Process-Process-3.4DPMO(DefectsperMillionOpportunities)--“6σ”-“”--ProcessProprietarytoSamsungElectronicsCompanyIntro-SixSigma-9Rev2.0SixSigmaSixSigmaσσPPMPPM2308,537366,80746,210523363.499%(3.8σ)99%(3.8σ)99.99966%(6σ)99.99966%(6σ)•7•1.7•68•20,000•5,000•200,000ProprietarytoSamsungElectronicsCompanyIntro-SixSigma-10Rev2.0SixSigmaSixSigma-?SixSigma-“Process,”-“-6σ”-“(Process)”SixSigmaProprietarytoSamsungElectronicsCompanyIntro-SixSigma-11Rev2.0SixSigma$CycleTime/?ProprietarytoSamsungElectronicsCompanyIntro-SixSigma-12Rev2.0SixSigmaSixSigmaTree3σ3σ4σ-Process4σ-ProcessProcess5σ-5σ-6σ6σSixSigma36;19,60023:534:1045:2756:707ProprietarytoSamsungElectronicsCompanyIntro-SixSigma-13Rev2.0SixSigmaσ?(Sigma),σProcessσ((USL)USL)-3-2-1+1+2+3??((LSL)LSL)1()?ProprietarytoSamsungElectronicsCompanyIntro-SixSigma-14Rev2.0SixSigma3.4ppm?Process()6su()0.01ppmLSLsUSL12s6s0.01ppmUSLLSL12σ(σ12)0.02ppmProprietarytoSamsungElectronicsCompanyIntro-SixSigma-15Rev2.0SixSigma3.4ppm?Processu()3.4ppmLSLUSL4.5s1.5s7.5s0ppm(Target)Process1.5sUSLLSL4.5s3.4ppmProprietarytoSamsungElectronicsCompanyIntro-SixSigma-16Rev2.0SixSigmaCOPQ(CostofPoorQuality):RTY(RolledThroughputYield):FTY(FirstTimeYield):YNor(NormalizedYield):DPU(DefectsperUnit)DPO(DefectsperOpportunity)DPMO(DefectsperMillionOpportunities)(Cp,Cpk,Pp,Ppk)σProprietarytoSamsungElectronicsCompanyIntro-SixSigma-17Rev2.0SixSigmaProcessProprietarytoSamsungElectronicsCompanyIntro-SixSigma-18Rev2.0SixSigmaSixSigma:CTQ(CriticalToQuality:)Project1)Conference()()()()--(Refill)----(Refill)-------Snack-----SnackProprietarytoSamsungElectronicsCompanyIntro-SixSigma-19Rev2.0SixSigma2)()()()()--------SYSTEM…3)--DOHC--DOHC----DOHCDOHCProprietarytoSamsungElectronicsCompanyIntro-SixSigma-20Rev2.0SixSigmaProcessf(X)f(X)Y=Y=XXY()()X1...XN-ProcessXY?ProprietarytoSamsungElectronicsCompanyIntro-SixSigma-21Rev2.0(HiddenFactory)-ProcessCOPQ(CostOfPoorQuality:)--SixSigmaProcessNOTOKOK,,90%90%VAProcessNVASixSigmaVA(ValueAdded)NVA(Non-ValueAdded)ProprietarytoSamsungElectronicsCompanyIntro-SixSigma-22Rev2.0SixSigma-DATADATA---DMAIC-DMADVProprietarytoSamsungElectronicsCompanyIntro-SixSigma-23Rev2.0SixSigmaX?fX?Y=f(X1,X2,…,XN)X(SPC)ProprietarytoSamsungElectronicsCompanyIntro-SixSigma-24Rev2.0SixSigmaProcessMapDefine/MeasureDefine/MeasureDefine/MeasureAnalyzeAnalyzeAnalyzeImproveImproveImproveControlControlControl$MSAFDM/QFDDOE/TaguchiFMEASPC(Mistake-proofing)SixSigmaProjectDATAProprietarytoSamsungElectronicsCompanyIntro-SixSigma-25Rev2.0SixSigmaBlackBeltGreenBeltGreenBeltGreenBeltGreenBeltChampionChampionMBBMBBBlackBeltBlackBeltChampion•Project•ProjectTracking•ProjectMBB•BlackBeltCoach•6/•ProjectCoachBB•ProjectLeader•GreenBeltCoach•ChangeAgentsGB•BBProject•GB•ChangeAgentsProprietarytoSamsungElectronicsCompanyIntro-SixSigma-26Rev2.0SixSigmaσCOPQ610%510-15%415-20%----------------------------------------320-30%230-40%3σCOPQ()20%ProprietarytoSamsungElectronicsCompanyIntro-SixSigma-27Rev2.0SixSigma()••••6·•••Vision•••••••·•·•6•·•GBM•••VisionProcessCOPQ6Sigma.ProgramProjectProcessGBM/6SigmaModel.System6SigmaData2001~20022003~20042000σσσσProprietarytoSamsungElectronicsCompanyIntro-SixSigma-28Rev2.0SixSigma•VOCCTQ•Biz’Big-Y•••COPQ••DMAIC•DFSS/TSSProcessVOCCTQBiz’Big-YProcessProject/COPQ:Sigma:ProcessDMAIC:DFSS/TSS:σProprietarytoSamsungElectronicsCompanyIntro-SixSigma-29Rev2.0SixSigma()COPQ,CTQProcessBigYProjectProcess/MBB/BB—TSS/DFSSF—/curriculum/—Process——Project—/—AuditSixSigmaSixSigmaLeader——/—ProprietarytoSamsungElectronicsCompanyIntro-SixSigma-30Rev2.0SixSigmaDMAICDMADVProjectDMADVDMAICR&DCTQCTQDesignProcessDMAICDMAICDMADVProprietarytoSamsungElectronicsCompanyIntro-SixSigma-31Rev2.0DMAICDefine-Measure-Analyze-Improve-ControlDMAICDMADVSixSigma-Process--ProcessDMADV()Define-Measure-Analyze-Design-Verify-Process,--ProcessProcessProprietarytoSamsungElectronicsCompanyIntro-SixSigma-32Rev2.0DMAICRoadmapDefine()VOC/VOB/COPQProject⌦Project⌦ProjectProjectMeasure()Xs⌦σ⌦XsXsAnalyze()VitalFewXs⌦DATA⌦DATAVitalFewXs⌦/Improve()VitalFewXs()⌦DOE⌦Control()⌦⌦SOP⌦ProprietarytoSamsungElectronicsCompanyIntro-SixSigma-33Rev2.0DMAICRoadmapDefineMeasureAnalyzeImproveControlDefineMeasureVOC/VOB/COPQCTQCTQProject(Baseline)XsProjectProjectXsProjectProcessMapProjectMSA(GageR&R)(sigma)ProcessMapC-EDiagramFDM,FMEAXsBGMCOPQParetoSIPOCMSA(GageR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